How To Fix DNS Error NW-102311-8 On PS5

DNS error occurs when the domain name system fails to translate a domain name into its corresponding IP address. Here's how to fix it.

Has DNS Error NW-102311-8 made your PS5 Gaming Sessions a nightmare? This network issue on the PlayStation 5 can render the PlayStation Network unusable. To resolve this problem, manually adjusting the DNS settings on your PS5 is one potential solution. Here, I’ll walk you through how to fix this pesky error step by step!

Key Takeaways

  • The DNS NW-102311-8 error indicates a network issue that can disrupt the functionality of the PlayStation Network on your PS5 console.
  • It can occur due to misconfigured DNS settings or network connectivity issues, preventing the console from adequately accessing the PlayStation Network.
  • To resolve this issue, manually adjusting the DNS settings on your PS5 can help. Additionally, checking the PlayStation Network’s Service Status page can rule out any potential server outages that might be causing the DNS problems.

Why Does The DNS NW-102311-8 Error Occur On PS5?

The DNS Error NW-102311-8 on PS5 can occur due to issues with DNS (Domain Name System) settings or network connectivity problems. When there is a misconfiguration in the DNS settings or a disruption in network connectivity, the PS5 console cannot correctly access the PlayStation Network, resulting in the NW-102311-8 error. So, some of the reasons that can lead to cause the DNS NW-102311-8 error are:

  • Misconfiguration In DNS Settings
  • Network Connectivity Problems

You will see the following screen with the message “A communication error has occurred” when you encounter such an error on PS5.

DNS Error NW-102311-8
DNS Error NW-102311-8 (Image by Emopulse)

How Do You Fix The DNS Error NW-102311-8?

Here’s a list of all the fixes we’re going to explore in this article:

  1. Check The Status Of The PlayStation Network.
  2. Change The DNS Settings On Your Console
  3. Disable Your Internet Router’s Firewalls Temporarily
  4. Update The System Software
  5. Clearing The DNS Cache

By restarting your PS5, practically all common issues can be resolved, and you can click here to review our article on how to do that. If you’ve previously tried that and it doesn’t seem to be fixing the problem, try rebooting your internet router to see if it helps. Here’s our article on how to do that. However, if you continue to encounter the issue, we advise that you try the below-listed fixes.

Check The Status Of The PlayStation Network.

To find out if there are any server outages or scheduled maintenance, visit the PlayStation network status page. The steps to do so are shown below.

  1. Visit the “Settings” menu and choose “Network.”
  2. From the options, choose Connection Status and then opt for ” View PlayStation Network Status.”
    View Playstation Network Status
    View Playstation Network Status – Image Credits (Emopulse)
  3. You will be directed to the network status page. If you notice that the servers are down, you need to wait till they are fixed. However, if the servers are up and running, we advise following the additional recommendations below.
    PS Network Service
    PS Network Service – Image Credits (Emopulse)

You can also visit to check the network status.

Change The DNS Settings On Your Console

The easiest way to fix this issue is to change your PS4’s internet settings, but this time, manually enter your own DNS servers rather than allowing the PS4 to select them. Your PS4 will use your ISP’s default DNS servers while it is set to Automatic; these servers may be unavailable, so you are receiving this error.

You can work around this issue and regain access to the internet by switching your DNS servers to a new pair, such as Google DNS or another free provider. This fix is adequate for most instances of this error code.

  1. Visit the “Settings” menu and choose “Network.”
    Network – Image Credits (Emopulse)
  2. Select the option “Set Up Internet Connection.”
    Set Up Internet Connection
    Set Up Internet Connection – Image Credits (Emopulse)
  3. Locate the network you are connected to and select it
  4. Instead of selecting automatic, click the settings button on your PS5 controller and choose either 5 GHz or 2.4 GHz.
    Change Bandwidth
    Change Bandwidth – Image Credits (Emopulse)
  5. Afterward, choose “Advanced Settings” from the menu shown.
  6. Navigate to DNS Settings and choose “Manual.”
    Manual – Image Credits (Emopulse)
  7. The “Primary DNS” and “Secondary DNS” will appear.
    Primary DNS
    Primary DNS – Image Credits (Emopulse)
  8. In the Primary DNS field, put in “”.
  9. Put “” under the Secondary DNS field.
  10. Click the OK option on the right after that. Wait for your PS5 to perform a network test.

After finishing, you should verify that the error has been corrected.

Disable Your Internet Router’s Firewalls Temporarily

Because of interactions with your firewall, the PS5 DNS error could occur. Your firewall needs to be configured. Copying the IP address found on your router will allow you to connect to it. Alternatively, connect your PS5 or another computer straight to the router. You may need to contact your ISP to ask them to turn off any ISP services you may be using, such as Parental Control, which may restrict incoming connections. Here are the general guidelines for momentarily turning off the firewall on your router.

Disable Firewall
Disable Firewall – Image Credits (Emopulse)
  1. Access the settings page of your router. Completing this task requires a laptop, desktop computer, or mobile device. You will need your router’s IP address, typically provided on the router.
  2. Type the IP address on the router into your browser and click enter.
  3. To log in, you might need a username and password. These login credentials should be on your router or were given to you by your ISP when you installed the device.
  4. Look for terms like “Firewall,” “Security,” “WAN Settings,” and other similar words on the menu page.
  5. In the menu page, look for terms like “Firewall,” “Security,” “WAN Settings,” “Filter,” or “Packet check.” Depending on your router, the actual setting name may vary.
  6. Turn off the firewall after finding the appropriate setting and making sure to Apply changes or Save changes.
  7. To ensure that the connection works as intended, check your PS5.

Update The System Software

You can also attempt updating the system software to fix this error if none of the preceding fixes are successful. The system software needs to be updated using a USB flash drive since the NW-102311-8 issue is a network connection issue. The following are instructions for updating the system software:

  1. After connecting it to your computer, you should format the USB drive as FAT32r.
    Format – Image Credits (Emopulse)
  2. Then, on the USB flash drive that has been formatted, make a folder called “PS4”.
    PS4 – Image Credits (Emopulse)
  3. Make an additional folder called “UPDATE” inside of that one.
    UPDATE – Image Credits (Emopulse)
  4. Save the update file to the “UPDATE” folder after downloading it. Save the document as “PUP.”
  5. Connect your PS5 console to the USB drive that contains the file.
  6. Shut off your PS5 system.
  7. Hold the Power button to start in Safe Mode until you hear two beeping sounds.
  8. By using a USB cable to connect your PS5 controller to the console, couple them together by pressing the PS button on the controller.
  9. Choose option 3 to Update System Software while in Safe Mode.
  10. Select OK after choosing Update from USB Storage Device.

Clearing DNS Cache

Clearing the DNS cache on your PS5 can help eliminate outdated or conflicting DNS information, allowing for a new and accurate connection to the PlayStation Network and potentially resolving the NW-102311-8 error.

  1. Turn on your PS5 console and go to the home screen.
  2. Navigate to the top menu and select the “Settings” option.
    Set Up Internet Connection
    Set Up Internet Connection – Image Credits (Emopulse)
  3. In the Settings menu, choose the “Network” option.
    Network – Image Credits (Emopulse)
  4. Under the Network settings, select “Settings” again.
  5. From the available options, choose “Advanced Settings.”
  6. In the Advanced Settings menu, locate and select “DNS Settings.”
  7. Here, you will see the option to “Clear Cache.” Click on it to initiate the clearing process.
  8. A confirmation prompt will appear. Select “Yes” to confirm and proceed with clearing the DNS cache.
  9. Restart your PS5 console to ensure that the changes take effect.

Clearing the DNS cache on your PS5 can help resolve any lingering DNS-related issues causing the NW-102311-8 error.

What To Do If None Of The Fixes Work?

Contact PlayStation Support

If you’ve attempted the solutions above and the DNS error still doesn’t appear to be fixed. We advise getting in contact with PlayStation’s official support. They will be able to identify your particular problem and provide suggestions for resolving it.

Final Words

In summary, DNS Error NW-102311-8 on PS5 indicates a network issue that can affect the functionality of the PlayStation Network on the console. This error can occur due to misconfigured DNS settings or network connectivity problems, preventing proper access to the PlayStation Network. To resolve this issue, manually adjusting the DNS settings on the PS5 can be effective. Additionally, checking the PlayStation Network’s Service Status page cano help identify any server outages that may be causing DNS problems, allowing for a more targeted approach to troubleshooting and resolving the error.

This is a similar error that can help you:

Frequently Asked Questions

How do I fix a DNS error on PS5?

You can try the following methods to resolve a DNS error:
-Reload the system settings and clear the DNS cache.
- Verify the DNS server is operating properly and the network connection.
-Refresh the software on your console device.

How can I restore the default DNS settings of my PS5?

Using a DNS management tool like NetworkManager or DDNS Client will allow you to reset your DNS settings back to their default setting.

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