Microsoft Store Not Working On Xbox One [FIXED]

Microsoft Store might not be working due to built up cache or connectivity problems, here's how to fix it.

With fewer and fewer gamers still buying physical copies of games, digital stores have become the norm. It’s much more convenient to buy a copy from the comfort of your home, worrying not about buying a damaged disc or damaging it yourself on accident. It also deals away with the hassle of constantly switching disks when you need to play another game. Microsoft Store is the digital store where you can buy Xbox games, but sometimes it stops working. Here, I’ll discuss ways on fixing the problem.

Key Takeaways

  • Microsoft Store is a mandatory app on Xbox One.
  • There are times when the store suddenly stops working on the Xbox One due to multiple issues.
  • Users can solve the issue by soft resetting their console.

What Causes The Error

There is not one definite answer to this, but the causes usually consist of:

  • Network problems.
  • Built up cache.
  • Other system-based errors.

How To Fix

Though the error rarely occurs, it’s still good practice to have guides ready for it in case it does occur. Given below are a few ways that can fix the problem.

  • Ensure you have good Internet.
  • Restart your Xbox.
  • Perform a soft reset on your console.

Check Your Internet Connection

In most cases, Microsoft Store won’t work on your Xbox One because of a bad network connection. The store can not launch without a proper internet connection, so ensure you are connected to Wi-Fi and have a stable connection. To check your internet connection on Xbox One, you can do the following procedure:

  1. Press the “Home” button on your controller.
  2. Navigate to “Settings” > “All Settings.”
    microsoft store not working on xbox one
    Settings > All Settings – Image Credits [Emopulse]
  3. Click on “Network.” Select “Network Settings.”
    Network > Network Settings – Image Credits [Emopulse]
  4. Now, click on “Test Network Connection.”
    microsoft store not working on xbox one
    Test Network Connection – Image Credits [Emopulse]
  5. If your Xbox has a steady network connection, a message saying “Everything is good, your console is connected to the Internet” will appear on the screen. Otherwise, some error message will pop up.

Restart The Xbox

You can power cycle or restart your Xbox One to erase any bugs or glitches, thus solving the error. To do so, follow these steps:

  1. Hold the “Xbox” button on your Xbox One controller.
    Xbox Button – Image Credits [Emopulse]
  2. Power Centre will launch on your screen. From here, select “Restart Console.”
  3. Now, click on “Restart.” Your Xbox will be restarted within a few minutes.

Do A Soft Reset

Soft Resetting the Xbox One console could help in resolving the error. For me, the problem was solved after I tried this method. You can do it by following the steps mentioned below:

  1. Turn on your Xbox One.
  2. Launch “Settings.”
  3. Go to “All Settings.”
  4. Select “System.” Click on “Console Info.”
    microsoft store not working on xbox one
    System > Console Info – Image Credits [Emopulse]
  5. select “Reset And Keep My Games & Apps.” 
    Reset And Keep My Games & Apps – Image Credits [Emopulse]
  6. After resetting, navigate to the Microsoft Store, which will most likely be working fine.

Contact The Xbox Support Team

If you have tried the above-mentioned fixes and the problem persists, then you should consider contacting the Support Team.

This is the process that you can follow:

  1. Sign in to
    microsoft store not working on xbox one
    Xbox Support – Image Credits [Emopulse]
  2. Find “Contact Us” at the bottom of the screen and click on it.
    Contact Us – Image Credits [Emopulse]
  3. From the newly launched window, select the option you want to go with. There will be three of them, “Message with an Xbox Gamer,” “Call me back,” and “Ask the Community.”
  4. Opt for the best option that suits your needs, and the customer support team will guide you in the best manner possible.

Final Words

Microsoft Store is very convenient, but it does run into errors. You can fix the error by checking your internet, and by restarting or soft resetting your consoleIf you still face the issue after trying the above, contact the Xbox support team.

If this helped, also check out other guides on how to fix:

Frequently Asked Questions

Why does the MS Store is not working on my Xbox One?

There might be some minor glitch or bugs in your Xbox One that prevents the MS Store from working.

How can I make the MS Store working again on my Xbox One?

If the MS Store is not working on your Xbox One, it is recommended that you do a soft rest of your console.

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