Microsoft Store Not Working On Xbox One [FIXED]

Microsoft Store might not be working due to built up cache or connectivity problems, here's how to fix it.

Microsoft Store is a digital store where you can buy Xbox games, but sometimes, it stops working due to server issues or network problems. Here, I will tell you ways through which I fixed the problem.

Key Takeaways

  • Microsoft Store is a mandatory app on Xbox One.
  • There are times when the store suddenly stops working on the Xbox One due to network problems.
  • Users can solve the issue by soft resetting their console.

I suggest you to attempt these simple fixes before delving into advanced remedies:

  1. Check Server Status
  2. Power Cycle Xbox
  3. Update Firmware
  4. Change DNS Settings
  5. Clear Cache on Xbox

Check Internet Connection

Our team noticed that Microsoft store-related issues are linked to slow internet and server glitches. So, I suggest that you check your internet connection on Xbox. This fix helped many Reddit users.

  1. Press the “Home” button on your controller.
  2. Navigate to Settings > All Settings.
    microsoft store not working on xbox one
    Settings > All Settings – Image Credits [Emopulse]
    Click on Network > Network Settings > Test Network Connection.
    microsoft store not working on xbox one
    Test Network Connection – Image Credits [Emopulse]
  3. If your Xbox has a steady network connection, a message saying “Everything is good; your console is connected to the Internet” will appear on the screen. Otherwise, some error message will pop up.

Do A Soft Reset

Soft Resetting the Xbox One console could help resolve the error. For me, the problem was solved after I tried this method.

  1. Turn on your Xbox One.
  2. Launch Settings > All Settings > System > Console Info.
    microsoft store not working on xbox one
    System > Console Info – Image Credits [Emopulse]
  3. Select “Reset And Keep My Games  & Apps.”
    Reset And Keep My Games & Apps – Image Credits [Emopulse]
  4. After resetting, navigate to the Microsoft Store, which will work fine.

Final Verdict

In my testing, outdated systems can contribute to such glitches, so checking for updates might help. Generic fixes may work, but you must do a soft reset or check your internet connection to avoid issues. If you have tried the above-mentioned fixes and the problem persists, I strongly recommend you should consider contacting the Support Team.

Also, check out my other fixes for:

Frequently Asked Questions

Why does the MS Store is not working on my Xbox One?

There might be some minor glitch or bugs in your Xbox One that prevents the MS Store from working.

How can I make the MS Store working again on my Xbox One?

If the MS Store is not working on your Xbox One, it is recommended that you do a soft rest of your console.

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