6 Quick Fixes for PlayStation Error WC-40382-7

Recheck if the information is correct, and re-link the card if necessary.

PlayStation error WC-40382-7 appears when you try to purchase from the PlayStation Store. Instead of finalizing the purchase, you see this error. What should you do to resolve it? I will let you know in this guide.

Key Takeaways

  • The error WC-40382-7 is caused due to credit/debit card issues during purchases from the PlayStation Store through your console.
  • You can fix it by entering the correct card details into your account.
  • If the issue persists, you can purchase PSN store cards from Amazon or use a PayPal account to make purchases.

What Is PlayStation Error WC-40382-7?

The error prompts at the checkout when PlayStation users attempt to buy their favorite games or other collections from the PlayStation Store.

PlayStation error WC-40382-7
Error code WC403827 – Image Credits [Emopulse]
It reads, “The credit/debit card information on file is not valid. Go to Settings > Account Management > Account Information > Waller, and check the credit/debit card information. (WC-40382-7).

What Causes It?

As the error says, it prompts because the servers think the credit card information you’ve typed is incorrect. This can be because:

  • The information is actually incorrect
  • PSN Servers are not functioning properly
  • The Card itself might have renewal issues

How To Fix PlayStation Error WC-40382-7?

After learning the causes, we can now tackle the fixes in the list below:

  • Recheck your Card information.
  • Check PSN Server Status.
  • Remove and re-enter the information.
  • Link a new Card.
  • Purchase from the PlayStation Store website.
  • Buy digital payment codes from Amazon.

Check Credit/Debit Card Details

Because the card information is directly related to the occurrence of this error, therefore, the foremost step would be to double-check the payment details on your PlayStation account.

  1. Go to the home screen.
  2. Select “Settings.”
    PlayStation error WC-40382-7
    Account Management – Image Credits [Emopulse]
  3. Go to “Account Management.”
    PSN WC-40382-7
    Account Information – Image Credits [Emopulse]
  4. Now, choose “Account Information.”
    PSN WC-40382-7
    Wallet – Image Credits [Emopulse]
  5. Choose “Wallet.”
  6. You will see all the payment options you have added to the account.
  7. Pick the one you are currently using and check the data.

Below are all the details you need to look over and ensure that all the below information is correct.

  • Credit/Debit card number, cardholder name, CVV code, and expiration date, as written on your physical card.
  • Your current address should be the same as your card’s billing address. Match the capitalization as well.
  • No special characters (asterisks*, dashes-, apostrophes”, etc.) exist in any field.
  • You are accessing the PlayStation Network from the same region where your payment card is registered.
  • Your card is compatible with PlayStation Store’s accepted payment methods.
  • You have enabled online payments for your credit/debit card.

Inspect PlayStation Servers

The PSN servers are known to malfunction often. Whenever the servers are down, the users cannot access the PlayStation Network’s online services, including making purchases from the PlayStation Store. Therefore, follow these steps to get an update on the servers.

PlayStation error WC-40382-7
PlayStation Server – Image Credits [Emopulse]
  1. Open “Google.com.”
  2. Type “Is PlayStation down right now” in the search bar.
  3. Press “Enter.”
  4. Click on the first link.
    PSN WC-40382-7
    Select Country – Image Credits [Emopulse]
  5. Select your country/region.
    PlayStation error WC-40382-7
    PSN Network – Image Credits [Emopulse]
  6. It will take you to the PSN Service Status Page.
  7. The server has no issues if it displays “All servers are up and running.”

Remove Your Card Details

If the error is reluctant to go away, you should remove your card details from the Sony account and re-enter them from scratch.

  1. Come back to the home screen.
  2. Move to the “Settings” option and select it.
  3. You will see many different settings you can change for the PSN.
  4. Select “Account Management.”
  5. Make sure you have signed into your PSN account.
  6. Choose “Account Information.”
  7. Select “Wallet” from the next screen.
  8. You will see all the added payment methods for the account.
  9. Please remove all of them.
  10. Now, click on “Add Payment Method” and re-enter the details.
  11. Double-check all the numbers and addresses.

See if you can purchase your selected items from the PlayStation Store.

Link Another Credit/Debit Card With The Account

If the console consistently displays error code WC-40382-7, there may be an underlying issue with your credit/debit card. Therefore, try to link another card, if you own one, with your Sony account and see if you can make a purchase with it.

In addition, you can also link a PayPal account to pay for the purchase if none of your credit or debit cards are working at the PlayStation Store.

Purchase From The Website

You need to make an urgent purchase, but the error won’t go away no matter what you do. When this happens, you can head to the PlayStation Store online from your PC and purchase digital goods there instead of through the console. There may be a problem with your PS console that may go away on its own. Meanwhile, you can resort to the alternative.

PSN WC-40382-7
PlayStation Store – Image Credits [Emopulse]

Buy PSN Digital Codes From Amazon

It is another hassle-free way to purchase digital items from the PlayStation Store whenever you encounter error WC-40382-7 on your console. The network allows you to buy PSN store cards through Amazon. The retailer will email you the unique code you can redeem at the PlayStation Store. Consequently, you can download your favorite games, merchandise, and more from the PSN Store via the console or the website.

Additional Tip

Many PSN users believe that accessing PlayStation Store through a PC/Laptop is much easier and quicker than purchasing through a console. There are no or minimum errors in the web version of the PSN Store. Furthermore, it is better to buy PSN digital codes and redeem them in PS Store to add funds. It will also keep your credit/debit cards safe from hacks and unnecessary charges.


The error displayed is caused by either incorrect credit card information or PSN server error. To fix this error, you can check and fix Your Credit Card details, remove and re-enter your credentials, or check PSN server status. If the error persists while making an urgent purchase, you can link a new credit card, purchase from the PlayStation store, or buy digital PSN codes from Amazon.

If this helped, also check out my other guides on how to fix:

Frequently Asked Questions

What is PSN error WC403827?

The error code WC403827 occurs when you have entered incorrect credit/debit card details into your Sony account. Rectify the information to resolve the error.

How can I fix PSN error WC403827?

Double-check your credit/debit card details from the console's settings. Make sure you have added the right credentials, address, ZIP code, etc.

Why can I not purchase from PlayStation Store with my card?

If you are unable to go through with your purchase, you may see Error code WC403827 on your console. It happens when your card information is incorrect.

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