PlayStation Error WS-37431-8 [Fixed]

Check whether your console's network settings are functioning correctly to fix this error.

PlayStations have always had random errors coming up, and WS-37431-8 is one such error. In the guide below, I’ll discuss the error and ways of fixing it.

Key Takeaways

  • PlayStation Error WS-37431-8 usually occurs due to a slow internet connection or some issues with the networking equipment.
  • Whenever this error happens, it also aids to 502 Bad Gateway Error on the PlayStation.
  • It can be fixed by changing the network settings and testing the internet speed of your PlayStation.

What Does PlayStation Error WS-37431-8 Mean?

The error does not have a single specific cause, but it can pop up during a game. The error hinders you from gaming until fixed, and shows 502 Bad Gateway Errors.

PlayStation Error WS-37431-8
Error WS-37431-8 – Image Credits [Emopulse]
The error only reads “An error has occurred. (WS-37431-8)” and explains nothing about its causes and how to fix it. In the next section, I’ll talk briefly about the causes, before moving on to the fixes.

What Causes Error WS-37431-8?

As this is a network error, its causes also lie in network problems. The causes are:

  • Slow Internet.
  • PSN servers are down.
  • Issues recognizing your IP address.
  • Some issue within the PlayStation’s network adaptor.
  • An issue within the console’s System Software.

How To Fix Error WS-37431-8?

Few things are more frustrating than facing an error right when you started your round of games, even more so if you’re playing with friends who rarely have the time. There are several ways I’ve found that fix this error, and I’ve listed them all below:

  • Restarting your mode/router.
  • Restarting the console.
  • Checking your Internet.
  • Checking the LAN cable.
  • Rebuilding the Database.
  • Modifying your DNS.
  • Changing your IP address.

Restart Your Modem

The quickest fix to this error is restarting your modem or router. Follow these steps to do so:

  1. Unplug or turn off your modem.
  2. Wait for a few minutes.
  3. Plug it in again and turn it on.
  4. Now, turn on your PlayStation. The error will most likely have vanished.

Test Your Internet Connection

The other way to fix this error is to test your internet connection through your PlayStation. To do this, you will need to follow the steps mentioned below:

  1. Turn on your Playstation.
    PlayStation Home Screen – Image Credits [Emopulse]
  2. Go to “Settings.”
    PlayStation Error WS-37431-8
    Settings – Image Credits [Emopulse]
  3. Scroll down and select “Network.”
    Network – Image Credits [Emopulse]
  4. Now, click on “Test Internet Connection.” This will automatically check the speed of your network connection. Sometimes, the core reason for this error is a low network connection.
    Test Internet Connection – Image Credits [Emopulse]
  5. When the test is done, you can see whether or not your connection is low. If it’s up to the mark, navigate back to the home screen and select any game which will be working fine.
    This is displayed when the test is complete – Image Credits [Emopulse]

Set Up Your Internet Connection

If Error WS-37431-8 keeps displaying even after testing your internet connection, then consider setting up your internet connection again by following these steps:

  1. Navigate to “Settings.”
  2. In the Settings menu, click on “Network.”
  3. Select “Set Up Internet Connection.”
    PlayStation Error WS-37431-8
    Set Up the Internet Connection – Image Credits [Emopulse]
  4. There will be two options on the new window, ‘Wi-Fi’ and ‘LAN Cable.’ Click on the one you are using.
    Opt for the one you use – Image Credits [Emopulse]
  5. Now go to “Custom”>”Automatic”>”Do Not Specify”>”Manual”.
    not specify
    Do not specify – Image Credits [Emopulse]
  6. After these steps, you will need to type in the “Primary DNS” and the “Secondary DNS.”
    Enter these codes – Image Credits [Emopulse]
  7. Then, click on “Next” and select “Automatic.”
  8. Click on “Do Not Use” for the proxy server option.
    Do not use – Image Credits [Emopulse]
  9. Your internet settings will be updated. Now, test the internet connection. Usually, after these steps, the error goes away.
    PlayStation Error WS-37431-8
    This will be displayed when the internet settings are updated – Image Credits [Emopulse]

Check The LAN Cable’s Condition

If you are using a LAN cable for the internet, then you must check its condition. Sometimes the breakage in wires can cause this error. We would recommend you change them if they are in a bad state. This will most presumably solve the error displayed on your PlayStation.

Check The Status Of The PlayStation Network

Sometimes, Error WS-37431-8 happens on PlayStation because the video game console’s server is down. Make sure to check the status of its network through Downdetector. Go to the site and enter “PlayStation” in the search box. You will know if the server is down or not in the next few seconds.

PlayStation Error Ws-37431-8
Downdetector – Image Credits [Emopulse]

Modify The DNS Settings

You can also change the DNS settings on your PlayStation to resolve this error. You may follow the steps mentioned below to change them:

  1. Turn on your PlayStation and go to “Settings”>”Network”>”Set Up Internet Connection.”
  2. Now, click on Wi-Fi or LAN Cable, depending on what you use for the internet.
  3. Select “Custom” and specify a Wi-Fi network by entering its credentials.
  4. Click on “Automatic”>”Do Not Specify”>”Manual.” You will need to enter the DNS codes here; you can use the ones we have mentioned above.
  5. After this, click on “Next.”
  6. Select “Automatic” and then tap on “Do Not Use.” The DNS Settings will be modified.
  7. Now, go back to the home screen of PlayStation and check if it’s working or not.

Reconstruct The Database

If the steps mentioned earlier are of no use, and the error keeps displaying on your screen, then follow these steps to revamp the system’s database:

  1. First of all, completely turn off your PlayStation.
  2. Wait for some minutes and hold on to the power button until you hear two beeps from the console. This could take up to ten seconds.
  3. The screen will display the “Safe Mode”. Do as the message says.
    Follow the on-screen instructions – Image Credits [Emopulse]
  4. After connecting your DualShock 4 to your PlayStation, press the “PS” button.
  5. There will be a menu on the screen. Click on “Rebuild Database” and press “X.”
    Rebuild database – Image Credits [Emopulse]
  6. After some moments, the process will be completed, and the PlayStation will restart.
  7. Now, go to “Settings”>”Network”>”Test Internet Connection.”
  8. When the test is finished, navigate back to the home screen and choose any game. After the reconstruction of the database, this error vanishes.

Change Your IP Address

You should change your IP address when you have tried all these methods, and still, the error is not going away. A connection that is not recognized by the PlayStation earlier will get you access to play games online through the console, thus fixing the error.

What Is The Quickest Fix To The Error?

While these steps of changing DNS settings or rebuilding the database appear to be very lengthy and hectic, you might be wondering what is the quickest fix to this problem. Well, the easiest and fastest way to resolve this issue on your Playstation is to restart the PS4 and the internet router.

First, restart your modem using the steps mentioned above and then check if the issue is resolved or not. If it’s not, then opt for “Restart PlayStation” on Safe Mode. Usually, when the PlayStation is restarted, this error goes away.

Final Words

Ws-37431-8 is largely caused by connectivity problems. You can fix this error following the standard procedure of fixing any other network problem, by checking your internet and LAN cable, restarting your console,  and restarting your modem. If the problem persists, you can opt for more advanced methods such as changing your IP address, modifying your DNS, and rebuilding the database. If the problem persists, contact PlayStation support.

If this helped, also check out my other guides on how to fix:

Frequently Asked Questions

What is Error Ws-37431-8 On PlayStation?

Error Ws-37431-8 is a PlayStation issue that prevents users from playing games online or connecting to the PlayStation Network.

How To Quickly Fix PlayStation Error Ws-37431-8?

If you want to fix this error quickly, restart your modem and then test the internet connection by navigating through "Settings">"Network">"Test Internet Connection."

What Causes Error Ws-37431-8 On PlayStation?

There is no legitimate reason for the cause of Error Ws-37431-8 on Paystation. Though, we can say that it is usually caused by problems with internet connection or server issues.

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