Check whether your console's network settings are functioning correctly to fix this error.
PlayStations have always had random errors coming up, and WS-37431-8 is one such error. The error has no specific cause but can pop up during a game. The error only reads “An error has occurred. (WS-37431-8)” and explains nothing about its causes and how to fix it.
Whenever this error happens, it also aids in the 502 bad gateway error on the PlayStation.
PlayStation Error WS-37431-8 usually occurs due to a slow internet connection or some issues with the networking equipment.
It can be fixed by changing the network settings and testing the internet speed of your PlayStation.
Few things are more frustrating than facing an error right when you start your round of games, even more so if you’re playing with friends who rarely have the time. Firstly, try to restart the router; it will resolve any connectivity issues. However, there are several other ways I’ve found to fix this error, which are:
Set Up Your Internet Connection
Suppose PlayStation Error WS-37431-8 keeps displaying even after testing your internet connection. In that case, it is recommended by my team members to consider setting up your internet connection again by following these steps:
Navigate to Settings > Network > Set Up Internet Connection.
There will be two options on the new window: Wi-Fi and LAN Cable. Click on the one you are using.
Now go to Custom > Automatic > Do Not Specify > Manual.
After these steps, you must type in the Primary DNS and the Secondary DNS.
Then, click Next and select Automatic.
Click Do Not Use for the proxy server option.
Your internet settings will be updated. Now, test the internet connection. Usually, after these steps, the error goes away.
Check The LAN Cable’s Condition
You must check its condition if you use a LAN cable for the internet. Sometimes, the breakage in wires can cause this error. I recommend you change them if they are in a bad state. This will most presumably solve the error displayed on your PlayStation.
Check The Status Of The PlayStation Network
In my findings, the offline PlayStation network is another cause of this issue. So, check its network status through Downdetector, which also worked for other Reddit users. Go to the site and enter PlayStation in the search box. You will know if the server is down or not in the next few seconds.
Rebuild The Database
When I encountered this error, I resolved it by rebuilding the database. If the steps mentioned earlier are useless, and the error keeps displaying on your screen, try revamping the system’s database.
Change Your IP Address
When you have tried all these methods, and still, the PlayStation Error WS-37431-8 is not going away, I suggest you change your IP address. A connection not recognized by the PlayStation earlier will get you access to play games online through the console, thus fixing the error.
While these steps of changing DNS settings or rebuilding the database appear lengthy and hectic, you might wonder what is the quickest fix to this problem. The easiest and fastest way to resolve this issue on your Playstation is to restart the PS4 and the internet router. If the problem persists, contact PlayStation support.
Also, check out our other guides on how to fix it: