How To Fix PS4 Error CE-38706-4 [SOLVED]

It is a network-related error. So, restart immediately to get rid of the error, but if that doesn't work here are 5 easy fixes!

The PS4 Error CE-38706-4 has been popping up on many users’ gaming screens worldwide. As many know, PS4 Error CE-38706-4 is a network-related error, and you can primarily target it by fixing your internet connection. However, in case that does not work, you will need to resort to other methods.

Key Takeaways

  • The Error CE-38706-4 can occur anywhere and prevent you from connecting to the server. When PS4 Error CE-38706-4 occurs, the PS4 may freeze, crash, or not start at all, depending on the severity of the problem.
  • It can indicate that the system software is corrupt or outdated, a problem with the hard drive, or an issue with installing a game or app. It’s also displayed in case of a network connectivity issue, conflicts with background downloads, hardware malfunctioning, or corrupted data.
  • Depending on the cause of the error, it may be possible to fix it by restarting the PS4, updating the system software, or rebuilding the database.

What Is The PS4 Error CE-38706-4?

PS4 Error CE-38706-4 user on Reddit was also dumbfounded, as their network status showed online, but they were still running into the error. This user on GameSpot had the same issue.

When PS4 Error CE-38706-4 arises, messages like “Cannot connect to the server” appear on your screen.

PS4 Error CE-38706-4
Error – Image Credits (Emopulse)

What Causes The PS4 Error CE-38706-4?

Now you might be wondering why the error might occur in the first place. A variety of factors can cause the PS4 error CE-38706-4 including:

  • Network connectivity issue
  • Corrupted or outdated system software
  • The problem with the installation 
  • PS4’s hard drives issues like bad sector or malfunctioning hardware
  • Corrupted data

How To Fix The PS4 Error CE-38706-4?

The fixes generally are very straightforward, and all you have to do is follow the steps. Here’s a list of all the fixes:

  1. Checking the internet connection
  2. Checking for updates
  3. Rebuilding the Database
  4. Checking the hard drive
  5. Rebuilding the Database in Safe Mode
  6. Changing DNS settings

However, before we start, you should restart your PS4 to see if the error persists. It’s the oldest trick in the book for a reason and can sometimes come in handy.

Checking Internet Connection

There are several ways to check your internet connection on your PS4, including:

  • Check the status of your network connection: Go to the “Settings” menu, then “Network,” and select “Test Internet Connection” to check the status of your network connections.
    Test Connection
    Test Connection – Image Credits (Emopulse)
  • Take an internet speed test: You can use speed testing websites or apps to check the internet connection speed. The recommended minimum internet speed for PS4 is 12Mbps for download and 1Mbps for upload.
  • Check the router: Ensure the connection of the router to the internet and all the cables are securely plugged in.
  • Check for other devices connected to the network: If other devices on the same network are experiencing connection issues, then it means there is an issue with the router or your internet service provider.
  • Try restarting your router and PS4: Restarting your router and PS4 can help resolve connectivity issues.
  • Connect to the internet using a wired connection: If you are experiencing connectivity issues, try connecting your PS4 to the internet using a wired connection.

Also Read: PS4 Error CE-33992-6

Checking For Updates

An outdated framework can cause many issues. Therefore, getting this one out of the way early is a good idea. Here’s how to do this:

  1. Turn on your PS4 and go to the home screen.
  2. Select the “Settings” icon, which looks like a toolbox or gear.
  3. Scroll down and select “System Software Update.”
    System Software Update for PS4 Error CE-38706-4
    System Software Update – Image Credits (Emopulse)
  4. The PS4 will check for any available updates and display the current version of the system software.
  5. If an update is available, it will prompt you to download and install it. Follow the instructions on the screen to complete the update process.
  6. Select “Restart” to complete the update process and apply the changes.

It’s important to note that you’ll need a stable internet connection to download updates. If you are experiencing connection issues, you may want to check your network settings and try restarting your router.

Rebuilding The Database

The database may become fractured and unorganized over time. Here’s how you can rebuild it:

  1. Navigate to “Settings.”
  2. Then go to Initialisation” and then “Initialise PS4”, then to “Full.”
  3. Confirm that you want to initialize the PS4. Remember that initializing the PS4 will delete all data and settings, including saved data, screenshots, and videos.
  4. Please wait for the process to finish; it might take some time. Once the initialization is complete, you will be prompted to set up your PS4 as if it were new.

Rebuilding the database will only help if corrupted data causes the problem. If the problem persists after rebuilding the database, it may be caused by a hardware issue, and you may want to look at the next fix.

Checking Hard Drive

Sometimes, hardware issues can often cause these bugs to show up. Here’s how you can check your hard drive:

  1. Connect your external storage device to your PS4 using a USB cable.
  2. Go to the “Settings” menu and select “Devices.”
  3. Select “USB Storage Devices.”
  4. Your PS4 will scan the connected storage device and display its name and capacity.
  5. Select the storage device and select “Format as Extended Storage” if it isn’t already set up as extended storage.
    Format – Image Credits (Emopulse)
  6. Select “Format” to format the storage device for your PS4. Keep in mind that formatting the storage device will erase all data.
  7. Check if the error is still present after the formatting process is done.

You can also use the external storage device as a regular USB drive to check if it’s working correctly by copying and pasting files in and out of it on a computer to ensure it’s not damaged.

It’s important to note that if your external storage device is damaged or malfunctioning. If so, you may need to replace the storage device.

Rebuilding The Database In Safe Mode

When the PS4 is in Safe Mode, you can perform various tasks such as rebuilding the database, initializing the system, or updating the software.

To boot your PS4 in Safe mode, follow these steps:

  1. Turn off your PS4 by holding the power button for at least 7 seconds until you hear two beeps.
  2. Once the PS4 is off, press and hold the power button again until you hear two beeps; release the button after the second beep.
  3. Connect your Dualshock 4 controller to your PS4 using a USB cable and press the PS button on the controller.
  4. Press and hold the power button again until you hear a third beep and release it. The PS4 will now start in safe mode.
    Safe Mode
    Safe Mode – Image Credits (Emopulse)
  5. Select “Rebuild Database” using the controller. This option will scan the drive and create a new content database; it will take a while.
    Rebuild Database
    Rebuild Database – Image Credits (Emopulse)
  6. Once the process is finished, select “Restart PS4,” The PS4 will restart normally.

You can also try other options like “Initialise PS4” (which will erase all data) or “System Update” to update the system software if an update is available. Remember that these options may cause data loss, so back up your important data before proceeding.

Changing DNS Settings

Changing the DNS server can change the route your device connects to the server, and changing this route can sometimes fix the error. Here’s how to do this:

  1. Go to “Settings” and then “Network.”
  2. Pick the type of connection you want.
  3. Choose “Custom” from the menu when asked “Set Up Connection.”
  4. Choose “Automatic” under “IP Address Settings.”
  5. Choosing “Do Not Specify” on the “DHCP Host Name” box
  6. Choose “Manual” from the list of DNS settings.
    DNS Settings
    DNS Settings – Image Credits (Emopulse)
  7. Type in for “Primary DNS.”
    Primary DNS
    Primary DNS – Image Credits (Emopulse)
  8. Type in for “Secondary DNS.”
  9. Click “Next.”
  10. Choose “Automatic” from the “MTU Settings” menu.
  11. Choose “Do Not Use” from the “Proxy Server” page.
  12. Ensure the “Internet settings updated” message is operational upon receiving it.

If you selected “Automatic,” please review the procedure again.

Also Read: PS4: An Error Has Occurred SU-30746-0 [FIXED]

What To Do If None Of The Fixes Work?

There are several ways to contact PlayStation support, including:

  1. Phone support: You can call PlayStation customer support at their toll-free number and speak with a representative directly. The phone support hours vary depending on the region; you can check this information on the PlayStation website.
  2. Email support: You can also contact PlayStation support via email by filling out a support form on their website.
  3. Live chat support: Some regions provide live chat support; you can check if it’s available in your area on their website.
  4. Social Media: PlayStation has official accounts on different social media platforms, you can reach out to them via direct message, and they will assist you.

It’s important to note that the wait time for a response may vary depending on the volume of requests.

It’s recommended to have your PS4’s serial number, the error code (if applicable), and a detailed problem description before contacting support. This can help the support team to assist you more efficiently.


Typically, the PS4 error code CE-38706-4 relates to an issue with the network connectivity issue, corrupted or outdated system software, corrupted data, bad sector, or malfunctioning hardware, and you can lose game progress, saved games, or user settings related to the impacted game. Additionally, you frequently experience freezing, crashes, or other performance-related issues. You can resolve PS4 error CE-38706-4 by checking the internet connection, checking for updates, rebuilding the database, checking the hard drive, rebuilding the database in safe mode, and changing DNS settings.

Hopefully, this would’ve solved your PS4 Error CE-38706-4 Error. If the problem persists, it could be that it’s another error.

Here’s a list of my other guides to get you started:


Frequently Asked Questions

What Is The PS4 Error CE-38706-4?

The error can occur at any point and prevent you from connecting to the server.

Why Does The PS4 Error CE-38706-4 Occur?

It can indicate that the system software is corrupt or out of date, a problem with the hard drive, or an issue with the installation of a game or app. It's also displayed in case of a network connectivity issue, conflicts with background downloads, hardware malfunctioning, or corrupted data. When this error occurs, the PS4 may freeze, crash or not start at all, depending on the severity of the problem.

How To Fix PS4 Error CE-38706-4?

Depending on the cause of the error, it may be possible to fix it by restarting the PS4, updating the system software, or rebuilding the database.

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