PS4 Error NW-31247-7 [9 Potential Fixes]

PS4 Error NW-31247-7 is a prevalent PlayStation issue that has agitated many users. The one cause of this error NW-31247-7 to occurs is the network issues and you can solve it through different methods, including restarting the router. To do so, here is my easy-to-follow guide for you.

Key Takeaways

• The NW-31247-7 error on PS4 is caused due to network issues.
• The NW-31247-7 error issue can be solved quickly by restarting the modem.
• Some other fixes include keeping your internet device and console close to each other or turning the Wi-Fi off from other connected devices.

What Is PS4 Error NW-31247-7?

When the PS4 error NW-31247-7 arises, you will see an error message like “Cannot connect to the network. A DNS server cannot be used. The DNS server did not respond within the time limit“ on your screen. The PS4 error NW-31247-7 message indicates that your PS4 console’s DNS settings are incorrect, which prevents it from connecting to the internet. 

Causes Of The PS4 Error NW-31247-7

NW-31247-7 is an error code that occurs on the PlayStation 4 console and indicates a network connection issue. Several factors can cause this error, including 

• Poor internet connection
• Problem with your modem
• Issues with the PlayStation Network

Fixes Of The PS4 Error NW-31247-7

Here, I will brief you on all the potential fixes to the NW-31247-7 error issue. So, without any further ado, let’s get started.

• Restart your modem
• Place your modem closer to the console
• Turn off wifi from other devices
• Check PlayStation network servers
• Check the PS4 connection status
• Alter the DNS servers
• Enable DHCP on your modem
• Rebuild the PS4 database via safe mode
• Update your modem’s software

Restart Your Modem

Since this is a network-related issue, restart your modem first. I have explained this method before in the 13 Ways To Fix ESPN Error 503 guide. To do so, just follow these simple steps:

1. Switch off the modem by pushing and holding the power button.
2. Unplug the modem from the connection after it has completely turned off.
3. Wait for a few seconds, ideally 10-15.
4. Plug the modem in and switch it on by pressing the power button.

Place Your Modem Closer To The Console

It would help if you kept your modem close to the PS4 console. This is a recommended fix on the PS4 website, and they have vouched for this. So, when NW-31247-7 error occurs, just place both of the devices closer to each other, making sure that there are no obstacles between them, and see if your PS4 works or not.

Turn Off Wi-Fi From Other Devices

Furthermore, it is possible that the many devices with Wi-Fi connected to them are using more bandwidth, and thus NW-31247-7 error is occurring on your PS4. So, it would be best to turn off the Wi-Fi from other devices and then access the PS4. In most cases, the error fades away when only PS4 is connected to Wi-Fi.

Check PlayStation Network Servers

The PlayStation 4 could be used to verify if the PlayStation Network is unavailable. To do so, go to the “Settings” menu on the console, select “Network,” and then “View Status of PlayStation Network Services.”

Alternatively, you can visit the PSN official site to see whether your country’s servers are down. If the servers are operating normally, you can proceed with the other solutions to resolve your issue.

Check PS4 Connection Status

I would recommend you check the connection status of your PS4. It is one of the most effective NW-31247-7 PS4 fixes. You can do it by following this process:

1. Go to the home screen of your PS4.

   

2. Press up on the D-pad to access the menu.
3. Select “Settings” from the displayed menu.

   

4. Go to “Network” from the list of options.

   

5. Click on “Test Internet Connection.”

   

6. Your PS4 will test your network connection and display the results, including the IP address, signal strength, and NAT type.

Alter The DNS Servers

It would be best if you consider altering the DNS server settings on PS4, as the NW-31247-7 error is also known as the PS4 DNS server did not respond within the time limit. This has aided in solving many errors in the past, like PS4 Error WS-37469-9, and it will help solve this problem too. Further, you can change the DNS servers by implementing this method:

1. Navigate to “Settings”> “Network.”
2. From the menu, select “Set Up Internet Connection.”
3. Depending upon your connection type, choose “Wi-Fi” or “LAN.”
4. Now, click on “Custom.”
5. As per your preference, choose between “WPS Button” or “AOSS.”
6. Now, select “Automatic” > ” Do Not Specify” > ” Manual.”
7. Here, you need to enter the DNS code values. Set 8.8.8.8 as Primary DNS and 8.8.4.4 as Secondary DNS.

   

8. Select “Next.”
9. Click on “Automatic” and set the Proxy Server to “Do Not Use.”

   

10. Voila! your Domain Name System (DNS) settings have been successfully altered.

Enable DHCP On Your Modem

You will need to access the modem’s web interface to enable DHCP on your modem. The process for doing this is different depending on your modem’s model and version, but you can follow the below-mentioned steps:

1. Open a web browser and enter the IP address of your modem in the address bar. The default IP address for most modems is either 192.168.0.1 or 192.168.1.1.
2. Log in to the modem’s web interface using the default username and password.
3. Locate the DHCP setting under a menu called “LAN,” “IP,” “Network,” or “DHCP.”
4. Look for an option to enable DHCP, and select it. It will typically be a checkbox or a button labeled “Enable.”
5. After enabling DHCP, be sure to save the settings before exiting the web interface.
6. After saving the settings, restart the modem to ensure that the DHCP settings take effect.

Note: DHCP is enabled by default on most modems, so you might not need to do anything.

Rebuild PS4 Database Via Safe Mode

If the techniques listed above are ineffective, you must rebuild your PS4’s database. You can accomplish this by following these steps:

1. Turn off your PS4 system completely.
2. Hold down the power button for at least 10 seconds or until the console produces two beeps.
3. The words “Safe Mode” will appear on the screen. Follow the directions displayed on the screen.

   

4. Attach the DualShock 4 to your PlayStation, then click the “PS” button.
5. Select “Rebuild Database” from the presented menu and hit the “X” button.

   

6. Wait for the procedure to complete. It may take a few minutes for the PS4 to resume.
7. Now, navigate to the “Settings” menu.
8. Go to “Network” > “Test Internet Connection.”
9. After the testing, see if the error persists.

Update Your Modem’s Software

Updating your modem’s software or firmware can help fix bugs and improve the performance of your route. The process for this may vary depending on the model of your modem, but generally, the process is as follows:

1. Open a web browser and enter your modem’s IP address in the address bar. This can usually be found in the modem’s manual or by searching online for the default IP address for your modem’s make and model.
2. You will be prompted to enter a username and password. You can find the default login information in the modem’s manual or by searching online.
3. You can find the software update option under a menu labeled “Firmware,” “Software,” or “System.”
4. Follow the instructions to download and install the update. This process may take several minutes.
5. Once the update is complete, reboot the modem to ensure the appropriate installation of the new firmware.

Note: A firmware update may erase any custom configurations you have made to your modem, so be sure to make a note of any important settings before updating. Also, it’s a good practice to check the manufacturer’s website for the most updated firmware version before starting the process.

What To Do When Nothing Is Solving The Error

If the solutions mentioned above are not aiding in solving the error, then I suggest you switch to a LAN cable. Old users of PlayStation still rely upon ethernet cables due to their durability and faster network connection. Just change your network settings to LAN and check whether or not the error displays.

Final Words

We hope that this guide has helped you in solving the PS4 Error NW-31247-7. The cause of this error is a shaky internet connection, internet connection issues, issues with the PlayStation network, or a problem with your modem. To resolve it, you can try restarting your modem, checking your internet connection, and ensuring that the PlayStation Network is online.

I have tried to give you all possible solutions to the PS4 Error NW-31247-7. If none of these steps work, then contact PS4 Customer Support for further assistance.

We have also covered other PlayStation 4 error codes like

• PS4 error code CE-46062-8
• PS4 Error CE-38706-4
• PS4 Error CS-35888-2