PS4: An Error Has Occurred SU-30746-0 [FIXED]

PS4 error SU-30746-0 occurs due to problems with the system software. To fix the issue, we recommend you restart your PS4 or install a new update. Or, you can try rebuilding the database through Safe Mode.

Key Takeaways

• The error code SU-30746-0 on the PS4 typically indicates an issue with the system software.
• This can be caused by several things, such as a corrupted update file, a problem with the system’s hard drive, or malfunctioning system firmware.
• To fix this error, try restarting the PS4 and checking for any available updates. If that doesn’t work, try booting the PS4 in Safe Mode and rebuilding the database.

Also Read: 6 Ways To Fix Minecraft Not Loading On PS4

Why Does My PS4 Say An Error Has Occurred SU-30746-0?

Since you’re probably wondering why this error occurs in the first place, the error code SU-30746-0 can happen for several sons. The biggest reason that we could find was a corrupted update file. If the system software update file is corrupted, it can cause the PS4 to display this error code. However, not updating is not a fix either since outdated system software can cause this error. If your PS4’s system software is obsolete, it can cause the system to display this error code when attempting to update.

Additionally, a hard drive issue is also a common contributor. The PS4’s hard drive may be malfunctioning or damaged, which can cause this error code to be displayed. This, coupled with a firmware malfunction, can be very damaging for the console since the PS4’s firmware may be malfunctioning, which can cause this error code to be displayed.

How To Fix The PS4 Error SU-30746-0?

The fixes are straightforward, and therefore following them step-by-step would suffice. Here’s a list of the potential spots:

1. Updating the PS4
2. Offline Update
3. Restore to Default Settings
4. Booting in Safe Mode
5. Factory Reset
6. Rebuilding Database

However, before we start, we must advise you to check if the PS servers are online and to restart your PS4. You can check the server status here. If you’ve tried both of these things and the error persists,e on to the following fixes.

Updating The PS4

Through our tests, we can very safely conclude that this is by far the fix that is the most helpful. Here’s how you can update your PS4’s system software:

1. Connect your PS4 to the internet.
2. Log in to your account.
3. Select “Settings” from the home screen, then select “System Software Update.”

   

   

4. Check for updates.
5. Install the update.
6. Restart the PS4: After completing the installation, your PS4 will prompt you to restart the console.
7. After restarting, your PS4’s system software should be updated to the latest version.

Also, you can update the PS4 in Safe Mode in the “Update System Software” option.

Also Read: 12 Ways To Fix Netflix Not Working On PS4

Offline Update

It is plausible that you might not have internet access or your internet is painstakingly slow. Here’s how you can update your PS4’s system software using a USB drive:

1. Download the update file: Go to the PlayStation website and download the latest update file for your PS4. Make sure to download the correct file for your specific model PS4.
2. Format a USB drive: Format a USB drive as FAT32 or exFAT and create a folder named “PS4”. Inside that folder, create another folder named “UPDATE.”

   

   

3. Copy the update file to the USB drive: Once it is downloaded, copy it to the “UPDATE” folder on the USB drive.

   

4. Turn off your PS4: Hold the power button until the system beeps twice, indicating that the PS4 has been turned off.
5. Connect the USB drive to your PS4: Insert the USB drive into one of the PS4’s USB ports.
6. Start your PS4 in Safe Mode: Press and hold the power button; you’ll hear a beep, and the PS4 will enter Safe Mode.
7. Select “Update System Software” and “Update using a USB Storage Device.”
8. Follow the on-screen instructions to complete the installation process.
9. Restart the PS4: After completing the installation, your PS4 will prompt you to restart the console.
10. After restarting, your PS4’s system software should be updated to the latest version.

Please note that updating your PS4 using a USB drive will erase all data from the hard drive, including games, DLCs, and saved data, so it’s essential to back up your important data before proceeding.

Restore To Default Settings

It is also possible that your settings are the real culprit here. Here’s how you can restore your PS4 to its default settings:

1. Go to the settings menu.
2. Select Settings from the home screen, then select “Initialization.”

   

3. Select “Restore Default Settings.”

   

4. Follow the on-screen instructions to complete the process.
5. After completing the process, you’ll need to set up your PS4 as if it were new.

Please note that restoring your PS4 to default settings will erase all data from the hard drive, including games, DLCs, and saved data, so it’s essential to back up your important data before proceeding. You can back up your data to an external drive or the cloud using the PS+ subscription.

Also, deactivate your PS4 as the primary console before restoring it to default settings if you plan on using it on another account. This step will also remove all the accounts and settings from the system, so you’ll need to set up the accounts and preferences again.

Booting In Safe Mode

If you’re at this fix and you’re still running into the error, then our testing shows that you are also suffering from your settings malfunctioning. Booting in Safe Mode can help with that. To boot your PS4 in Safe Mode, follow these steps:

1. Turn off your PS4 by holding the power button on the front of the console for at least 7 seconds until you hear two beeps.
2. Once the PS4 has shut down, press and hold the power button again, and release it after you hear the second beep, indicating the system is starting safely.
3. Connect your Dualshock 4 controller to your PS4 using a USB cable and press the PS button.
4. You will be presented with a menu with several options. Use the D-pad to select your choice, and press X to confirm.
5. You can now perform various troubleshooting steps, such as updating the system software, rebuilding the database, restoring default settings, and more.
6. Once you’ve finished troubleshooting, select “Restart PS4” to exit safe Mode and restart your console normally.

Rebuilding Database

To rebuild the database on your PS4, you will need to start the console in Safe Mode and then follow these steps:

1. Turn off your PS4 by holding the power button on the front of the console for at least 7 seconds until you hear two beeps.
2. Once the PS4 has shut down, press and hold the power button again, and release it after you hear the second beep, indicating the system is starting safely.
3. Connect your Dualshock 4 controller to your PS4 using a USB cable and press the PS button.

   

4. Use the D-pad to select the “Rebuild Database” option and press X to confirm.

   

5. The PS4 will start rebuilding the database, which can take several minutes to complete.
6. Once the process is complete, the PS4 will restart and return to regular operation.

This can often help get rid of the error. If not, your last bet is the next fix.

Factory Reset

If you’re here, your last option is factory resetting. Here are the steps to factory reset your PS4:

1. Go to “Settings.”
2. Go to “Initialization.”

   

3. Select “Initialize PS4.”

   

4. Choose between “Quick” and “Full” initialization (Quick initialization will only delete the settings and user data, while Full initialization will delete all the data, including the system software)

   

5. If prompted, enter your account password.
6. Follow the on-screen instructions to complete the initialization process.
7. Once the initialization process is complete, you’ll need to set up your PS4 as if it were new.

Please note that factory resetting your PS4 will erase all data from the hard drive, including games, DLCs, and saved data, so it’s essential to back up your important data before proceeding. You can back up your data to an external drive or the cloud using the PS+ subscription.

Also, deactivate your PS4 as the primary console before factory resetting it if you plan on using it on another account.

What To Do If None Of The Fixes Work?

In this case, we’d recommend that you try and contact PS Support. There are a few ways to contact PlayStation support for your PS4:

1. Contact PlayStation Support through their website: Go to the PlayStation website and look for a link to “Support” or “Contact Us.” This will provide you options for contacting PlayStation support, such as email, phone, or live chat.
2. Contact PlayStation Support through social media: PlayStation Support is available on social media like Twitter and Facebook. You can reach out to them through direct messages or by tweeting them with your question.
3. Call PlayStation Support: You can also contact PlayStation support by phone. The phone number can vary by region; you can check the official website or the “Contact Us” option in your PS4 for the phone number in your area.

Make sure to have your PS4 serial number and the error code, if available, before contacting support. This will make it easier for them to assist you and speed up the process.

Conclusion

Hopefully, this solves your issue with PS4 error SU-30746-0. If this guide did not help, chances are you’re running into a separate error. Here’s a list of directories to start your diagnosis:

• What To Do When PS4 “Appear Offline” Feature Is Not Working?
• PS4 Share Play Not Working
• Media Remote Not Working On PS4?