Share Play might not be working due to an internet issue or compatibility problems, here are 6 fixes!
Shareplay allows you to share games you’ve bought with your friends. It’s a very good feature, but internet problems can cause it not to work. One of you may get disconnected, or you may not be able to work together. I will help you resolve this issue in easy steps. This error was also reported on Reddit.
While facing the PS4 share play error, one of the parties gets disconnected, or both parties get disconnected simultaneously.
Causes can include internet connectivity issues, server connection issues, compatibility problems, or settings restrictions.
Solutions include increasing internet speed, using a VPN, checking software compatibility, and disabling parental controls.
Causes Of PS4 Share Play Not Working
I’ve tried to include all potential causes for this error and provide their corresponding solutions in the methods detailed below:
PSN server problems
How To Fix PS4 Share Play Not Working
Note: To avoid any problems, kindly make sure to adhere to the complete instructions. Furthermore, please follow the solutions chronologically, as they have been listed in that manner.
There are these few overall simple solutions that I would highly recommend that you implement first instead of jumping straight to the main solutions. These are fairly simple and can be expected to solve your issue:
All parties should reboot their respective consoles. In other words, you should restart your PS4.
It is advised that you restart your internet device.
Try twice to join a session.
The specific methods to fix PS4 Share Play Not Working are:
Checking the Internet
Using a VPN
Updating the firmware
Updating the application with the error
Checking PSN server status
Check Your Internet
A good stable high-speed internet connection is a must for share play. SONY has confirmed that an internet connection speed of at least 2 Mb/s is necessary for share play to function normally. If either of the parties does not have this, it may be the root cause of the issue. Check your internet speed to know your eligibility.
Using a VPN
It is also possible that the person on your shared play is in a region where your game is unavailable. You can easily check that by doing a quick Google search regarding the regions in the available game. A way around the situation will be to use a VPN. VPN can change your location online, tricking the system into believing that you are in another part of the world.
Another important factor is whether the devices connected are at the same software version. The devices of both parties may be at different versions owing to updates being rolled out separately, especially if there is a regional difference. In such cases, one side may have new features not supported on the other console making the devices incompatible with each other. The best action is to check if your device has a pending update. If it has, update your device.
Checking Parental Controls
There is also a possibility that some settings on your PS4 are affecting the ability to join or make a shared play session. One such setting is parental control. It may be prevented if parental control is enabled due to some safety features. Disable the parental control option.
Age Limit Restriction
Another probable cause is that the age of the user who joins the share play session is under the age limit required to play the game. The limit stops the user from joining you in-game, thus leading to a perceived PS4 share play not working. This can be a big issue as there is no possible way to change your D.O.B. on your PSN account, and one set in the beginning remains the same throughout. The only possible solution is to create a new account and play the game through that account.
You can create a new account following these steps:
Choose “Power” from your home screen, then “Log out of PS4”.
Press the “PS” button on your controller, select “New User,” and then select “Create a User.”
Agree to the “User Agreement” and follow the steps.
Select “Sign Up Now” when you get to the “New to PlayStation Network? Create an account” option.
Make sure to choose a different region when choosing your “Region,”“Language,” and “Date of Birth.”
In a few shorter steps, your account will be created.
Suppose the problem persists even after trying all the above fixes. In that case, it is recommended that you get in touch with Play Station’s official facilitation center via emails, calls, or in-person visits. They will be better able to advise you on what to do next. They can be contacted here.