PS4 Share Play Not Working [SOLVED]

Share Play might not be working due to an internet issue or compatibility problems, here are 6 fixes!

Shareplay allows you to share games you’ve bought with your friends. It’s a very good feature, but internet problems can cause it not to work. One of you may get disconnected, or you may not be able to work together. I will help you resolve this issue in easy steps.

Key Takeaways

  • While facing the PS4 share play error, one of the parties gets disconnected, or both parties get disconnected simultaneously.
  • Causes can include internet connectivity issues, server connection issues, compatibility problems, or settings restrictions.
  • Solutions include increasing internet speed, using a VPN, checking software compatibility, and disabling parental controls.

I suggest you to attempt these simple fixes before delving into advanced solutions:

  1. Power Cycle Playstation
  2. Change DNS Settings
  3. Checking Internet Connection
  4. Clear Cache
  5. Check Router Setting

Using a VPN

It is also possible that the person on your shared play is in a region where your game is unavailable. You can easily check that by doing a quick Google search regarding the regions in the available game. A way around the situation will be to use a VPN. VPN can change your location online, tricking the system into believing that you are in another part of the world.

Software Compatibility of Devices

Another important factor is whether the devices connected are at the same software version. The devices of both parties may be at different versions owing to updates being rolled out separately, especially if there is a regional difference. In such cases, one side may have new features unsupported on the other console, making the devices incompatible. The best action is to check if your device has a pending update. If it has, update your device.

Checking Parental Controls

There is also a possibility that some settings on your PS4 are affecting the ability to join or make a shared play session. One such setting is parental control. It may be prevented if parental control is enabled due to some safety features. Disable the parental control option.

Age Limit Restriction

Another probable cause is that the age of the user who joins the share play session is under the age limit required to play the game. The limit stops the user from joining you in-game, thus leading to a perceived PS4 share play not working. This can be a big issue as there is no way to change your D.O.B. on your PSN account, and one set remains the same in the beginning. The only possible solution is to create a new account and play the game through that account. One of my colleagues checked that removing age limit restrictions is a potential fix. This method helped some Reddit users as well.

  1. Choose “Power” from your home screen, then “Log out of PS4”.
  2. Press the “PS” button on your controller, select “New User,” and then select “Create a User.”
    create new profile
    Option showing selection (Image by Emopulse)
  3. Agree to the “User Agreement” and follow the steps.
  4. Select “Sign Up Now” when you get to the “New to PlayStation Network? Create an account” option.
  5. Make sure to choose a different region when choosing your “Region,” “Language,” and “Date of Birth.”
  6. In a few shorter steps, your account will be created.

Final Verdict

This error usually occurs due to a network glitch. Outdated systems can contribute to such glitches, so checking for updates might help. Generic fixes may work, but checking and removing age limit restrictions is a potential fix. If you find that the issue persists despite trying the solutions I provide, it’s advisable to contact PlayStation Support for assistance.

If this helped, also check out:

Frequently Asked Questions

Are there any negative effects of using a VPN?

If you have purchased subscription of a good VPN you have nothing to worry about. Your data now has increased security with additional benefits of location change.

Will disabling parental controls harm my console?

There is no apparent harm in disabling the parental controls, it just removes some restrictions such as the types of games you can play that may have been imposed due to your age.

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