PS4 Share Play Not Working [SOLVED]

Share Play might not be working due to an internet issue or compatibility problems, here are 6 fixes!

Shareplay allows you to share games you’ve bought with your friends. It’s a very good feature, but internet problems can cause it not to work. One of you may get disconnected, or you may not be able to work together. I will help you resolve this issue in easy steps. This error was also reported on Reddit.

Key Takeaways

  • While facing the PS4 share play error, one of the parties gets disconnected, or both parties get disconnected simultaneously.
  • Causes can include internet connectivity issues, server connection issues, compatibility problems, or settings restrictions.
  • Solutions include increasing internet speed, using a VPN, checking software compatibility, and disabling parental controls.

Causes Of PS4 Share Play Not Working

I’ve tried to include all potential causes for this error and provide their corresponding solutions in the methods detailed below:

  • Bad Internet
  • PSN server problems
  • Compatibility problems
  • Settings restrictions

How To Fix PS4 Share Play Not Working

Note: To avoid any problems, kindly make sure to adhere to the complete instructions. Furthermore, please follow the solutions chronologically, as they have been listed in that manner.

There are these few overall simple solutions that I would highly recommend that you implement first instead of jumping straight to the main solutions. These are fairly simple and can be expected to solve your issue:

  • All parties should reboot their respective consoles. In other words, you should restart your PS4.
  • It is advised that you restart your internet device.
  • Try twice to join a session.

The specific methods to fix PS4 Share Play Not Working are:

  • Checking the Internet
  • Using a VPN
  • Updating the firmware
  • Updating the application with the error
  • Checking PSN server status
  • Removing restrictions.

Check Your Internet

A good stable high-speed internet connection is a must for share play. SONY has confirmed that an internet connection speed of at least 2 Mb/s is necessary for share play to function normally. If either of the parties does not have this, it may be the root cause of the issue. Check your internet speed to know your eligibility.

internet speed test
A possible result of the speed test (Image by Emopulse)

Using a VPN

It is also possible that the person on your shared play is in a region where your game is unavailable. You can easily check that by doing a quick Google search regarding the regions in the available game. A way around the situation will be to use a VPN. VPN can change your location online, tricking the system into believing that you are in another part of the world.

Below are some VPNs that I can suggest:

Software Compatibility of Devices.

Another important factor is whether the devices connected are at the same software version. The devices of both parties may be at different versions owing to updates being rolled out separately, especially if there is a regional difference. In such cases, one side may have new features not supported on the other console making the devices incompatible with each other. The best action is to check if your device has a pending update. If it has, update your device.

Checking Parental Controls

There is also a possibility that some settings on your PS4 are affecting the ability to join or make a shared play session. One such setting is parental control. It may be prevented if parental control is enabled due to some safety features. Disable the parental control option.

Age Limit Restriction

Another probable cause is that the age of the user who joins the share play session is under the age limit required to play the game. The limit stops the user from joining you in-game, thus leading to a perceived PS4 share play not working. This can be a big issue as there is no possible way to change your D.O.B. on your PSN account, and one set in the beginning remains the same throughout. The only possible solution is to create a new account and play the game through that account.

You can create a new account following these steps:

  1. Choose “Power” from your home screen, then “Log out of PS4”.
  2. Press the “PS” button on your controller, select “New User,” and then select “Create a User.”
    create new profile
    Option showing selection (Image by Emopulse)
  3. Agree to the “User Agreement” and follow the steps.
  4. Select “Sign Up Now” when you get to the “New to PlayStation Network? Create an account” option.
  5. Make sure to choose a different region when choosing your “Region,” “Language,” and “Date of Birth.”
  6. In a few shorter steps, your account will be created.

Contact Support

Suppose the problem persists even after trying all the above fixes. In that case, it is recommended that you get in touch with Play Station’s official facilitation center via emails, calls, or in-person visits. They will be better able to advise you on what to do next. They can be contacted here.

If this helped, also check out:

Frequently Asked Questions

Are there any negative effects of using a VPN?

If you have purchased subscription of a good VPN you have nothing to worry about. Your data now has increased security with additional benefits of location change.

Will disabling parental controls harm my console?

There is no apparent harm in disabling the parental controls, it just removes some restrictions such as the types of games you can play that may have been imposed due to your age.

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