How To Fix Xbox One Error 0X87DE2712 [FIXED]

This guide will help you conquer the enigmatic 0X87DE2712 Xbox One error and ensure your gaming experience remains smooth and enjoyable.

Are you in the captivating world of Xbox One gaming? If so, you might have come across the dreaded Xbox One Error 0X87DE2712 when playing video games. My goal is to help you understand the causes and guide you through troubleshooting steps to minimize disruptions and get back to gaming smoothly.

This is how error pops up:

Xbox One 0X87DE2712 Error image
Xbox One 0X87DE2712 Error Message – Image Credits [emopulse]
The error code 0x87DE2712 is commonly linked to issues with Xbox Live services, network connectivity, or problems within the Xbox One console’s hardware and software. It appears as an alphanumeric code and typically results in messages like “Something went wrong” or “Please try again.” This can be frustrating for users, as it disrupts their gaming experience and access to purchased content.


Key Takeaways

  • Xbox One Error 0x87DE2712 is caused by problems related to Xbox Live service, network connectivity, hardware, and software factors.
  • Causes include Xbox Live disruptions, server maintenance, connection failures, router issues, software glitches, and outdated firmware.
  • Troubleshooting steps include power cycling, checking Xbox Live status, testing network connections, using a wired connection, clearing cache, updating software, changing DNS settings, clearing alternate MAC addresses, reinstalling games/apps, and factory resetting.

Check Xbox Live Service Status

The 0x87DE2712 error may arise due to issues with Xbox Live servers. Visit the Xbox Live Status page on the official Xbox website to see if there are any ongoing service interruptions or maintenance tasks to rule out this scenario. For a detailed guide, go through How To Check Xbox Live Server Status.

image of Xbox Status Page
Xbox Status Page – Image Credits [emopulse]

Test Network Connection

This process involves the console examining various network parameters to determine whether the network is stable and properly configured for online gaming and services.

Follow these steps to test the connection:

  1. Sign in to your Xbox Live account.
  2. Open the guide.
  3. Navigate to the “System” tab.
  4. Open the Xbox settings menu.
  5. Choose the “Network” option from the list.
  6.  This will open the “Network settings” page, where you can manage your Xbox One’s network connections.
    Image of Network settings in xbox
    Network settings – Image Credits [emopulse]
  7. On the “Network settings” page, you’ll see an option labeled “Test network connection.”
    Image of Test Network Connection in network xbox
    Test Network Connection – Image Credits [emopulse]
  8. Select “Test network connection” to begin the network diagnostic process.
  9. The Xbox One will start running a series of tests to check your internet connection, NAT type, and other network-related parameters.
  10. The network test will take a few moments to complete.
  11. Once the test is finished, you’ll be presented with the results on the screen.

Clearing The Alternate MAC Address

Clearing the alternate MAC address can help eliminate network-related issues that might be causing the error.

Follow these steps to clear the Alternate MAC Address:

  1. From your Xbox One console, go to Settings > Network > Advanced Settings.
  2. In the Advanced Settings menu, you will find an option called “Alternate MAC Address.”
    Image of Alternative MAC Address in the advanced settings of xbox
    Alternative MAC Address – Image Credits [emopulse]
  3. Select “Clear.”
    Image of Clear in alternate wired MAC address in xbox
    Clear – Image Credits [emopulse]
  4. Select “Restart” to proceed.
    Image of Restart console in xbox
    Restart – Image Credits [emopulse]
  5. Your console will now restart to make the changes.
  6. The console will boot up with the cleared Alternate MAC Address.

Clearing the Alternate MAC Address will not cause any harm to your console or its functionality. oiooioio on Reddit got this error fixed by clearing the MAC Address as per our fix. If the error persists despite clearing the Alternate MAC Address, you may need to try other troubleshooting methods mentioned.

Uninstall And Re-install The Problematic Game Or App

Sometimes, game or app files can become corrupted during the download or installation process, leading to errors during gameplay or usage. Redownloading and reinstalling the content ensures you have a fresh, uncorrupted copy.

Here’s a detailed explanation of how to redownload and install a game or app on your Xbox One:

  1. In “My games & apps,” you’ll see a list of all your installed games and apps.
  2. Use the Menu button to open the context menu for the selected content.
  3. From the context menu, select “Manage game & add-ons” for games or “Manage” for apps.
    Image of Manage Game in xbox games
    Manage Game & add-ons – Image Credits [emopulse]
  4. You will see an option to “Uninstall all.”
    Image of Uninstall All in manage
    Uninstall All – Image Credits [emopulse]
  5. Head to the Play Store to re-install the deleted app or game.

RoyalJayhawk from Reddit tried this fix of my team and he no longer had this issue. If you have exhausted all the troubleshooting methods and the 0x87DE2712 Xbox One error persists, or if you encounter any other technical issues that you are unable to resolve on your own, it’s time to reach out for official support from Xbox.

My Thoughts

After thorough research on the Xbox One Error 0x87DE2712, it’s evident that this issue disrupts gaming experiences due to Xbox Live service, network, or console-related issues. The problem seems prevalent, affecting users across various scenarios. Implementing troubleshooting steps, such as checking Xbox Live status, testing network connections, and clearing alternate MAC addresses, proves effective for many users.

However, the resolution timeline depends on individual cases. While these steps alleviate the problem for some, persistent issues may require official Xbox support. Users should remain patient, follow the outlined solutions, and seek assistance if needed to ensure a smooth gaming experience.

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Frequently Asked Questions

What does the error code 0x87DE2712 mean on Xbox One?

The error code 0x87DE2712 on Xbox One indicates a problem with accessing or launching a game or app. It often occurs when there are issues with the Xbox Live service or network connectivity.

Will clearing the cache delete my saved games?

Clearing the cache on your Xbox One console will not delete your saved games. The cache mainly stores temporary data that helps in faster loading times. Save data is typically stored separately and is not affected by cache clearing.

Can I prevent the 0x87DE2712 error from occurring in the future?

While no solution guarantees complete prevention, you can take proactive steps to reduce the likelihood of encountering the 0x87DE2712 error. Keeping your console and games up-to-date, optimizing your network, and maintaining a stable internet connection can help minimize the chances of this error occurring.

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