How To Fix Xbox One Error 0X87DE2712 [10 Ways]

This guide will help you conquer the enigmatic 0X87DE2712 Xbox One error and ensure your gaming experience remains smooth and enjoyable.

Are you in the captivating world of Xbox One gaming? If so, you might have come across the dreaded Xbox One Error 0X87DE2712 when playing video games. From understanding its root causes to providing you with step-by-step troubleshooting methods, I aim to equip you with the knowledge and tools to combat this issue and resume your gaming adventures with minimal interruption.

Key Takeaways

  • Xbox One Error 0x87DE2712 is caused by problems related to Xbox Live service, network connectivity, hardware, and software factors.
  • Causes include Xbox Live disruptions, server maintenance, connection failures, router issues, software glitches, and outdated firmware.
  • Troubleshooting steps include power cycling, checking Xbox Live status, testing network connections, using a wired connection, clearing cache, updating software, changing DNS settings, clearing alternate MAC addresses, reinstalling games/apps, and factory resetting.

What Is Xbox One 0X87DE2712 Error?

The error 0x87DE2712 typically arises due to issues related to the Xbox Live service, network connectivity problems, or certain hardware and software factors within the Xbox One console.

This alphanumeric error code, displayed in the format 0x87DE2712, indicates a specific type of problem that prevents the successful completion of the desired action on the console.

When this error occurs, affected users are often presented with a message that states, “Something went wrong” or “Please try again.” This can be frustrating for gamers and users alike, as it interrupts their gaming experience or prevents them from accessing content they have purchased.

Xbox One 0X87DE2712 Error
Xbox One 0X87DE2712 Error Message – Image Credits [emopulse]

Causes Of 0x87DE2712 Error

Understanding the causes of the 0x87DE2712 error is crucial to troubleshoot and resolve it effectively. There are numerous causes for the occurrence of the 0x87DE2712 error; these include:

  • Xbox Live server disruptions
  • Service maintenance and updates
  • Server overloads and downtime
  • Internet connection failures
  • Router and modem issues
  • System software glitches and bugs
  • Outdated firmware and drivers

Troubleshooting Methods

Troubleshooting the 0x87DE2712 Xbox One error can be daunting, but there are various methods you can employ to resolve the issue and get back to enjoying your gaming experience. You can follow the comprehensive troubleshooting methods listed below:

  • Power Cycle The Xbox One Console
  • Check Xbox Live Service Status
  • Test Network Connection
  • Test With a Wired Connection
  • Clearing Xbox One Cache
  • Updating Xbox One Software
  • Changing DNS Settings
  • Clearing The Alternate MAC Address
  • Uninstall And Re-install The Problematic Game Or App
  • Factory Resetting The Xbox One Console
  • Reaching Out For Support

Power Cycle The Xbox One Console

Temporary systemic problems may sometimes trigger the issue. Start by completely shutting off your Xbox One and unplugging it from the power source. Before plugging it back in and turning it on, wait at least 30 seconds. This power cycle can help remove minor issues that may are causing the error.

Also Read: How To Restart Router?

Check Xbox Live Service Status

The 0x87DE2712 error may arise due to issues with Xbox Live servers. Visit the Xbox Live Status page on the official Xbox website to see if there are any ongoing service interruptions or maintenance tasks to rule out this scenario. For a detailed guide, go through “How To Check Xbox Live Server Status.

Xbox One 0X87DE2712 Error
Xbox Status Page – Image Credits [emopulse]

Test Network Connection

This process involves the console examining various network parameters to determine whether the network is stable and properly configured for online gaming and services.

Follow these steps to test the connection:

  1. Sign in to your Xbox Live account.
  2. Open the guide.
  3. Navigate to the “System” tab.


      System – Image Credits [emopulse]
  4. Open the Xbox settings menu.


      Settings – Image Credits [emopulse]
  5. Choose the “Network” option from the list.
  6. This will open the “Network settings” page, where you can manage your Xbox One’s network connections.

    Network settings

      Network settings – Image Credits [emopulse]
  7. On the “Network settings” page, you’ll see an option labeled “Test network connection.

    Test Network Connection

      Test Network Connection – Image Credits [emopulse]
  8. Select “Test network connection” to begin the network diagnostic process.
  9. The Xbox One will start running a series of tests to check your internet connection, NAT type, and other network-related parameters.
  10. The network test will take a few moments to complete.
  11. Once the test is finished, you’ll be presented with the results on the screen.

Also Read: How To Check Internet Speed?

Test With Wired Connection

Choose a wired Ethernet connection instead of a wireless one if you are currently connected wirelessly. Wired connections are generally more stable and provide better performance, reducing the chances of encountering the 0x87DE2712 error.

Clearing Xbox One Cache

The cache of Xbox One stores temporary data that may result in different errors, such as the 0x87DE2712 error. This cache may occasionally get corrupted, resulting in bugs or problems. Clearing the cache can refresh the system and resolve potential problems.

Updating Xbox One Software

Regularly updating your Xbox One is essential to maintain its performance, stability, and security. It is recommended to keep your console set to automatic updates to ensure that you receive the latest improvements and fixes without manual intervention.

Changing DNS Settings

Sometimes, changing the Domain Name System (DNS) settings on your console can improve network connectivity. Try using public DNS servers like Google DNS or OpenDNS to see if it fixes the problem.

Follow these steps:

  1. Go to Settings > Network > Advanced Settings from your Xbox One console.
    Advanced Settings
    Advanced Settings – Image Credits [emopulse]
  2. You will see several options, including IP settings, DNS settings, and more.
  3. Choose “DNS settings.
  4. By default, the DNS settings are set to “Automatic.”
  5. To change them to manual, select “Manual.”
    Manual – Image Credits [emopulse]
  6. Now, you can enter the DNS server addresses you want to use.
  7. The most used public DNS servers are Google DNS and OpenDNS. Here are the addresses you can use:
  8. Google DNS: Primary DNS (, Secondary DNS (
  9. OpenDNS: Primary DNS (, Secondary DNS (
  10. Use the joystick to navigate to the primary DNS field and enter the first DNS server address.
  11. Then, enter the second DNS server address.
  12. Once you’ve saved the DNS settings, restart your Xbox One console.

If you encounter any issues or prefer to revert to the default DNS settings, you can follow the same steps and select “Automatic” in the DNS settings instead of “Manual.”

Clearing The Alternate MAC Address

Clearing the alternate MAC address can help eliminate network-related issues that might be causing the error.

Follow these steps to clear the Alternate MAC Address:

  1. From your Xbox One console, go to Settings > Network > Advanced Settings.
    Advanced Settings
    Advanced Settings – Image Credits [emopulse]
  2. In the Advanced Settings menu, you will find an option called “Alternate MAC Address.
    Alternative MAC Address
    Alternative MAC Address – Image Credits [emopulse]
  3. Select “Clear.”
    Clear – Image Credits [emopulse]
  4. Select “Restart” to proceed.
    Restart – Image Credits [emopulse]
  5. Your console will now restart to make the changes.
  6. The console will boot up with the cleared Alternate MAC Address.

Clearing the Alternate MAC Address will not cause any harm to your console or its functionality. If the error persists despite clearing the Alternate MAC Address, you may need to try other troubleshooting methods mentioned.

Uninstall And Re-install The Problematic Game Or App

Sometimes, game or app files can become corrupted during the download or installation process, leading to errors during gameplay or usage. Redownloading and reinstalling the content ensures you have a fresh, uncorrupted copy.

Here’s a detailed explanation of how to redownload and install a game or app on your Xbox One:

  1. In “My games & apps,” you’ll see a list of all your installed games and apps.
    My Games & apps
    My Games & Apps – Image Credits [emopulse]
  2. Use the Menu button to open the context menu for the selected content.
  3. From the context menu, select “Manage game & add-ons” for games or “Manage” for apps.
    Manage Game
    Manage Game & add-ons – Image Credits [emopulse]
  4. You will see an option to “Uninstall all.”
    Uninstall All
    Uninstall All – Image Credits [emopulse]
  5. Head to the Play Store to re-install the deleted app or game.

Factory Resetting The Xbox One Console

This method essentially resets the console to its factory settings, eliminating any software glitches or configuration issues that may be causing the error. If none of the troubleshooting techniques succeed in fixing the issue, this should be done. Make sure to back up any crucial data before conducting a factory reset because it will be completely erased.

To perform a factory reset, go through our detailed guide:

Reaching Out For Support

If you have exhausted all the troubleshooting methods and the 0x87DE2712 Xbox One error still persists, or if you encounter any other technical issues that you are unable to resolve on your own, it’s time to reach out for official support from Xbox.

Final Words

In conclusion, the 0x87DE2712 Xbox One error can be frustrating for gamers, interrupting their gaming experience and causing confusion. However, armed with the knowledge and troubleshooting methods provided in this article, users can now approach this error with confidence and determination.

Remember, technical issues are a part of the gaming journey, and it is essential to approach them with patience and persistence.

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Frequently Asked Questions

What does the error code 0x87DE2712 mean on Xbox One?

The error code 0x87DE2712 on Xbox One indicates a problem with accessing or launching a game or app. It often occurs when there are issues with the Xbox Live service or network connectivity.

Will clearing the cache delete my saved games?

Clearing the cache on your Xbox One console will not delete your saved games. The cache mainly stores temporary data that helps in faster loading times. Save data is typically stored separately and is not affected by cache clearing.

Can I prevent the 0x87DE2712 error from occurring in the future?

While no solution guarantees complete prevention, you can take proactive steps to reduce the likelihood of encountering the 0x87DE2712 error. Keeping your console and games up-to-date, optimizing your network, and maintaining a stable internet connection can help minimize the chances of this error occurring.

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