Xbox Voice And Text Chat Error – 8 Quick Fixes

Your Guide To All The Causes behind The Xbox Chat Error and How To Fix Them

Game chat and voice are very important and useful features for gamers, but some might face errors. I will discuss fixing Xbox voice and text chat errors. The error can either be “Sorry, voice and text chat aren’t available right now” OR “Unable to talk on Xbox game chat” may occur. You can quickly fix it by restarting the console but resort to other solutions if that isn’t helping resolve the error.

Key Takeaways

  • Xbox Chat Error is a relatively common issue preventing users from communicating with each other.
  • The error is not limited to consoles, as PC users also face it.
  • You can resolve it by restarting your device or updating the system software.

Xbox Voice And Text Chat Error [Causes & Fixes]

This error can occur on Xbox Series X|S, Xbox One, or Windows 10/11 gaming PC when playing media on the Xbox app. There can be several causes for it.

Here are some common issues that might lead to such errors:

  • Weak or unstable network connectivity
  • Xbox Live service disruptions or outages
  • Incorrect or restrictive NAT settings
  • Headset or microphone compatibility issues
  • Privacy and communication settings that are too restrictive
  • Console software or firmware bugs or glitches
  • Account suspension or enforcement action

You might also want to check out how to fix Xbox Error Code 0x87e50007.

You can fix the error by following methods:

  • Restarting your device
  • Updating the system
  • Using Xbox Multiplayer Game Solution
  • Checking Internet And Network Settings
  • Fix Teredo
  • Disconnecting Or Connect To VPN Or Proxy
  • Checking NAT (Network Address Translation) Settings
  • Resetting Your Gaming Device

Restarting Your Device

If you are using a gaming PC, you should restart your device. To restart your Xbox One or Xbox Series X, press the Xbox button on the controller to launch the power settings and then select the Restart option to restart your console. Hopefully, this fixes your error, as a reboot can sometimes resolve the problem.

Updating The System

Check if your gaming PC and Xbox console are up to date. You can even update your Xbox console offline, or you could open the guide and select Profile and System, then select Settings, go to the system, and check for updates. If any updates are available, you can click on them, and it will start updating.

Using Xbox Multiplayer Game Solution

You should have specific multiplayer requirements and settings to play multiplayer games. In case you are hosting a game, you can choose or set up who can voice and text chat with you when playing multiplayer games on the Xbox network, which is controlled by your privacy and online safety settings.

If you are joining a game or a party hosted by someone else, you should also check his multiplayer settings regarding communication-related via text or voice chatting. You should also check your headset settings. Furthermore, make sure to unplug the headset from the controller and reconnect it. It will also be wise to check the headset’s mute button to ensure it isn’t muted.

Checking Internet And Network Settings

You have to ensure you have an active internet connection and that your Xbox server status is green. If not, you can go to the settings and check out the Xbox Network Section. This will fix any live networking issues on the PC. If DNS isn’t resolving Xbox server names on the console, that can also be a problem that isn’t allowing the connection to be established to allow communication. PC gamers also flush DNS, which also causes problems with the connection.

For the Console, this problem can be solved as follows:

  1. Press the Xbox logo on the console for about 5 to 8 secs until it shuts down completely.
  2. After complete shutdown, unplug the power cable.
  3. Now, turn your router off as well.
  4. Wait for some time, then restart your router and your console. This will fix your problem.

If the above solution doesn’t work, you can manually set DNS using the following steps:

  1. Open the settings of your Xbox console and go to Network.
  2. Go to Advance settings present on the left side of the navigation pane.
  3. Open DNS settings and select “Manual.”
  4. Set the primary DNS address to and the secondary address to
  5. Press enter to save the changes. Also, make sure to save changes on your wireless settings page by pressing ‘B.’

Your router should have a 20 MHz channel width for gaming. You can check or configure your channel width by opening the wireless settings within your router’s configuration page. To open the configuration page, you have to enter your default gateway IP into your web browser’s URL.

If the above solutions don’t work, you can set up a wired connection for your console.

Fix Teredo

Teredo is a networking security protocol that establishes a secure connection between the clients and servers. This protocol makes it easier for devices to connect through network address translation to communicate with one another.

Without a Teredo IP address, you can’t use party chat or play multiplayer Xbox Live games. This problem can be caused due to the Teredo protocol being blocked by your Network, or maybe your Teredo adapter has a problem, or your computer has software that is turning off the Teredo protocol function.

Thankfully this problem can be fixed easily by pressing the “Fix it” button. After the green tick signal, you need to restart your PC for the changes to take effect. The “Fix it” deals with all the problems related to connectivity and also checks the performance by checking the latency and the packet loss, which is essential for multiplayer gaming and communication.

Disconnecting Or Connect To VPN Or Proxy

If your system or console has VPN or Proxy settings enabled, that could’ve caused some connection problems as some protocols are allowed and some functions are blocked. Although if you don’t have VPN or Proxy enabled, you can try enabling that as well cause when playing globally or playing some games that are only allowed in some countries could also create some problems with communication and connections.

Checking NAT (Network Address Translation) Settings

In order to give local hosts access to the Internet, Network Address Translation (NAT) converts one or more local IP addresses into one or more global IP addresses and vice versa. If you are a gamer or into gaming, you know the importance of NAT type. Whether it’s a gaming PC or a console, you won’t be able to play peacefully if you don’t have the right NAT type set. NAT setting has three types:


This type of setting should be set for easy gaming as the connection is open, and you will have no problem playing or communicating, or hosting multiplayer games. Your router will be aware of the port forwarding, usually through port number 3074, so gaming will be easy.


It will also cause some lags, and you will have difficulty joining game lobbies or communicating with other online players. You will also not be able to host any games.


This setting will not allow any connection, and you cannot play or even communicate with other players. You won’t be able to host any games, either.

Checking Your NAT Setting On The Console

Navigate to Profile & System> Settings > General > Network settings by pressing the Xbox button on the controller. Please click on NAT Type under the section that says “Current Network Status.”

Players on the Xbox console can also remove the alternate MAC address by going to Settings > Network Settings > Advanced Settings > Alternate MAC Address > and pressing Clear.

Checking NAT Settings On PC

Just check the Xbox networking setting to check your NAT type. PC gamers can also change their Mac address to resolve this problem.

Resetting Your Gaming Device

This solution requires you to reset your gaming system to try to fix this issue and determine whether the problem has been fixed. Your Xbox console can be reset, but be sure to choose the option to “Reset and keep my games and apps.” You can reset Windows 11/10 for PC gamers, but they should remember to select the “Maintain their private files” option.

Xbox Voice And Text Chat Error
Reset Settings – Image Credits (Emopulse)

Reset Or Reinstall The Xbox App

Try resetting or repairing your Xbox app from your gaming PC; if this doesn’t help, you proceed to uninstall your application; it would be preferred if you download it through Microsoft Store. Hopefully, this will resolve your issue.

Xbox Voice And Text Chat Error
Apps And Features – Image Credits (Emopulse)

To reinstall Xbox app on your console, follow the following steps:

  1. Open the guide by pressing the Xbox button on your controller.
  2. Select Home to go back to the Home screen.
  3. Select My Games and Apps next.
  4. Move your cursor to the Xbox app tile and press the controller’s Menu button.
  5. Select Uninstall and then confirm the action. As the uninstallation finishes, restart your console.
  6. When the console restarts, go to the Store section and select the Xbox app.
  7. Select Install and then start your game again. Hopefully, you won’t have any problems communicating or connecting.

Final Words

Voice and chat errors in Xbox can be caused by various factors such as unstable network and Xbox Live service disruptions, headset or microphone compatibility issues etc. Always keep the system software of Xbox up-to-date and try restarting the console before trying out other fixes. Modify your DNS if required and check the ANT settings to resolve the error.

Due to some outage, many people had this error, which would not resolve even when they tried everything. It turned out to be an Xbox problem which the company later fixed. In this case, before spending huge amounts of money on modems, routers, and other devices, be sure to surf the internet a little and see if there is some news regarding some outage. You can also contact Xbox support for help.

Here are related Xbox errors:

How To Fix 0x87e11838 Xbox Error Code

Xbox Error Code 0xe0e8000f

Xbox Error Code 0x87e00013

Frequently Asked Questions

What is the error code for "Sorry Voice and text chat are not available on Xbox right now"?

Error 0x89231806 is the most common error code relating to Voice and text Chat Errors.

How do I contact Xbox support staff?

There are multiple mediums through which you can contact Xbox support staff. Make sure to visit their website to see all available options.

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