It can be super annoying when you are looking forward to streaming much-awaited movies on Hulu, and the error disrupts your whole experience. Fret not; we will give you several fixes for Hulu error RUNUNK13 in this guide that will eliminate the error in no time.
The RUNUNK13 error occurs when the Hulu player cannot play your chosen shows or movies.
It usually happens due to corrupt data on your device, poor internet connectivity, or using outdated versions of Hulu.
You can solve it by restarting your internet modem, phone/laptop/ TV, clearing the Hulu app’s cache, and enabling cookies on your web browser.
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Hulu Error RUNUNK13 And Its Causes
The error indicates that Hulu is unable to play your chosen content. Your screen will read, “Error playing video: We encountered an error playing this video. Please try restarting the video or select something else to watch” whenever you face this error.
Some of the prominent causes for this specific Hulu error can be issues with your network connectivity, the presence of corrupt data, using an outdated Hulu version, or Hulu’s server problems. In any case, we have the right solutions for you. You can also check out our guides on Hulu error code P-DEV336, code 503, and code 406.
How To Fix Hulu Error RUNUNK13?
Let us list down all the ways to get rid of this particular Hulu error so you can enjoy uninterrupted streaming of your best shows.
Refresh Your Screen
Most of the time, the error goes away when you refresh the screen of your streaming device (Smartphone, TV, Laptop, etc.) If this method solves the error, congratulations, you can continue with your show or movie.
Check Your Internet Modem
Another way to solve the problem is to check your internet device. Hulu will persistently show the error if the internet speed is disrupted. You can try using other applications on your device and check if they work fine. If there is a connectivity issue, restart your internet device with these steps.
Turn off the modem using the power button and unplug it.
After one minute, plug it back and press the button to turn it on.
Now, wait a few seconds and reload your Hulu screen to check for the error.
Inspect Your Internet Speed
Taking an internet speed test on your phone is also a good idea. This will let you know if there is an issue with your internet or not.
Search “Internet Speed Test” on your phone’s browser and click on a relevant result.
The internet speed should be greater than 8 Mbps to stream high-definition videos and at least 16 Mbps to enjoy 4k videos.
Replace your internet service with higher Mbps if it fails to meet the above criterion to use Hulu uninterruptedly.
Force Stop the Hulu App
Doing this will put the Hulu app to a halt. Wait a few minutes before you reopen the app after force-stopping its function. Here’s how you do it.
For Android Device
Go to your device’s “Settings.”
Click on “Apps.”
Find Hulu and click on it.
You will see a “Force Stop” option. Click on it. However, the location of this button can vary based on your device’s model and version.
Press the “Home” button twice or swipe up from the bottom (newer iPhone models).
You will see multi-tasking trays. Find Hulu and swipe up on it.
For Apple TV
Press the “Menu” button on your TV remote twice.
Once the Hulu app is on the front, swipe up on the remote’s trackpad.
When you clear the cache, the device gets rid of the corrupt data within the app, which may be causing Hulu to send errors your way.
Go to your phone’s “Settings.”
Click on “Apps.”
Find Hulu and click on it.
Select the “Storage” option on your screen.
Tap on the “Clear Cache” button.
Now, open the Hulu app and check if the error is gone.
iOS does not offer the option to clear an app’s cache. Thus, you need to restart your Apple device and open the Hulu app to clear the due cache.
For Browser (Google Chrome)
Click on “⋮” in the top right corner of your screen.
Choose “Settings” from the dialog box.
Click on “Privacy and Security” in the left column.
Tick “Cached Images and File.”
Click on “Clear Data.”
For Windows 10 PC/Laptop
Go to the “Settings” page from the “Start” menu.
Choose “Apps” and find “Hulu” in the list.
Click on “Hulu” and go to “Advanced.”
Click the “Reset” button to clear the cache for the Hulu app on your Windows 10 device.
Update Your Device And The Hulu App
Having the latest versions installed is essential in preventing unnecessary errors from your device. Access the software information from your device’s “Settings” to check for any available updates. Also, ensure the Hulu app is updated to the most recent version by searching for the app in Google Play Store or the iOs App Store.
Moreover, whether you are using Chrome, Opera, Microsoft Edge, or other browsers, keep it up-to-date with the latest updates. Otherwise, Hulu will frequently show the error runrunk13.
Turn On Cookies
If you are using Hulu on your browser, accept the cookies for the website. For Google Chrome, click on the “Lock” icon at the left-hand side of the web address bar. Now, check whether you have allowed the cookies or not.
Restart Your Device
If none of the fixes effectively remove the error, your device may have hidden issues. Restart whichever device you use to stream Hulu and start from square one.
Turn On Incognito In Your Web Browser
Most Hulu users reported that switching to an incognito tab on their browser effectively removed the error. Here’s how you can move to an incognito tab.
For Google Chrome:
Click on “⋮” at the top right corner, just below the “x” mark.
Select “New Incognito Tab” from the drop-down.
Now, access Hulu through this tab.
Switch To Another Device/Browser
In case you are consistently facing RUNUNK13 in Hulu, there may be a problem with your device. Try using Hulu on another device and see if it works fine. In addition, switching browsers can also get rid of the recurring Hulu error.
Check For Issues With the Hulu Server
Rarely the Hulu servers are down due to unforeseen issues, which may lead to persistent Hulu errors across the application. You can check if this is the problem by searching “Is Hulu down” in your browser. Many recent user posts will pop up if there is a problem at the server’s end.
Plus, you can click on the first search result, and it will give you an update on the server status. The only solution is to wait until the Hulu team fixes their servers before you can resume watching.
What Should You Do If None Of The Above Methods Work?
Ideally, one of the above methods should work because this particular error does not have a significant cause. You can fix it with quick restarts or updates. However, if nothing seems to get rid of this Hulu error, there may be an issue with your Hulu account. You can contact the Hulu Support Team and explain your case to them. They will come up with a fix after checking the details of your account subscription.
We hope that you were able to fix the Hulu error RUNUNK13 using our guide above. If the error occurs again in the future, you know what to do. Also, you can learn how to solve Hulu error code METADATA-2 from our guide. Happy watching!
Frequently Asked Questions
What does errror RUNUNK13 mean?
Hulu Error RUNUNK13 occurs when the app cannot play your requested content. It can be due to many reasons, and you can read our guide above to find the fix.
How to fix RUNUNK13 error?
The fixes to this error are simple; power cycle your internet device, refresh your screen, use Hulu in an incognito tab, and update the app/browser.
Why is my Hulu app not working on my Smart TV?
If the error RUNUNK13 persists after trying all the solutions, check if your TV is equipped with the latest software updates. Additionally, check the app store for the latest Hulu updates.