Disney Plus Error Code 24 [SOLVED]

The daunting error can be solved by restarting the internet router or by re-entering your account information. Read for detailed solutions.

Disney Plus error code 24 comes to the surface due to problems with the internet, and it asks users to re-enter their account information. In most cases, the error can be fixed by restarting the router. If that does not work, you will have to try the other fixes listed below, so go along with me through the article to know these fixes.

Key Takeaways 

  • The Disney Plus Error Code 24 is a temporary connectivity problem.
  • It can be caused by connection issues or Dinsey Plus having trouble retrieving your account information.
  • The error can be solved by power cycling the internet router, re-entering your account information, and restarting the streaming device.

What Causes Disney Plus Error Code 24?

Following are the main causes of the error:

  • Connectivity Issues
  • Server Problems

How To Fix The Disney Plus Error Code 24?

Now that you know, most of the causes for the error code appear when playing a video on Disney Plus. I have compiled the most effective fixes to resolve the problem. These tried and tested methods can be found below. Before proceeding further, I’d suggest you restart your device, your internet router and take an internet speed test to see if your internet is working fine. If you’ve done that, I’d suggest moving ahead to the other fixes.

Here’s a list of the potential fixes:

  1. Disney Plus Servers Are Not Working.
  2. Inconsistent TCP/ICP.
  3. Low Internet Bandwidth.
  4. The Disney Plus App Is Corrupted.

Verify The Status Of The Disney Plus Servers

Another reason you might be facing the error code is the Disney Plus servers being down for maintenance or crashing. In this case, none of our mentioned solutions will work. You can check the status of the servers by following the below-mentioned instructions:

  1. Launch your browser.
  2. On the search bar, type “Down detector.”
  3. Click on the first search result.
  4. On the website’s search bar, type “Disney Plus.”
    Disney Plus Error Code 24
    Disney Plus servers running – Image Credits [Emopulse]

Or go to downdetector directly. You will be able to see the status of the servers. If they are up and running,I suggest trying our other solutions. However, if the servers are encountering problems, you can only wait out the issue until it is fixed on Disney’s end.

Log Out And Then Back Into The Disney Plus App

If a temporary glitch or bug brought on the problem, logging out of your account and back in again might help resolve the error code 24.

  1. Launch your Disney Plus app.
  2. Enter the credentials of your account and “Log in.”
    Disney Plus Error Code 24
    Log into your account – Image Credits [Emopulse]
  3. Select your profile icon in the top right.
  4. Select “Account.”
    Disney Plus Error Code 24
    Click on Account – Image Credits [Emopulse]
  5. Select “Log out of all devices in the account menu options.”
    Disney Plus Error Code 24
    Log out of all devices – Image Credits [Emopulse]

After successfully logging out of your account, sign back in and see if you still experience the error. I also have a detailed guide on how to fix Disney Plus error code 91 in case you run into this error as well.

Clear Browser Cache And Cookies

I suggest deleting the browser cache and cookies if you access Disney Plus via a browser. Your browser’s cookies and cache may corrupt, resulting in error code 24. For clearing cache, most browsers provide built-in utilities. Nevertheless, I’ll demonstrate how to clear the cache in some of the most popular browsers. Most browsers share a similar method.

Google Chrome

  1. On your computer, launch Google Chrome.
  2. Then, click on the three dotted-line icons in the top right corner of the home screen.
  3. From the menu, choose “More tools,” and then click.
    Disney Plus Error Code 24
    Chrome drop-down menu – Image Credits [Emopulse]
  4. Next, select “Clear browsing data...”
  5. Pick a time range for when you’d like your cache to be deleted.
    Disney Plus Error Code 24
    Clear browsing data on Chrome – Image Credits [Emopulse]
  6. Click “Clear data” and choose “All time” under Time Range if you wish to delete all data.


  1. Launch Safari.
  2. In the top left of the homepage, click “Safari.”
  3. Then, select “Preferences.”
  4. Then, go to the Privacy Tab.
  5. Next, select “Manage Website Data.”
  6. Click “Remove all.”
  7. Then, select “Remove Now.”

Microsoft Edge

  1. Launch Microsoft Edge
  2. In the top right of the home screen, select the menu icon.
    Disney Plus Error Code 24
    Microsoft Edge drop-down menu – Image Credits [Emopulse]
  3. From the options, select “History.”
  4. From the menu that appears, click on the three-dotted line on the top right.
    Disney Plus Error Code 24
    Clear browsing data – Image Credits [Emopulse]
  5. Click on “Clear Browsing Data.”
  6. Check all the boxes.
  7. Select “All time” as the Time Range.
    Disney Plus Error Code 24
    Clear browsing data – Image Credits [Emopulse]
  8. Click on “Clear Now.”


  1. On the top right corner of the homepage, click on the menu icon.
    Disney Plus Error Code 24
    Firefox drop-down menu – Image Credits [Emopulse]
  2. Select “History” from the drop-down menu.
  3. Next, choose “Clear Recent history” from the options.
    Disney Plus Error Code 24
    Clear Recent History – Image Credits [Emopulse]
  4. Then in the pop-up menu, select “Everything” as the Time Range.
    Disney Plus Error Code 24
    Clear All History – Image Credits [Emopulse]
  5. Next, select “OK.”

After the data has been deleted, open the Disney app and see if you can stream videos without running into the error code.

Delete Disney App Cache

If you receive the error code on your smartphone, you can clear the app cache to resolve it. Your phone’s app cache can be cleared using the following instructions:

  1. Access the “Settings” of your phone.
  2. Select “Apps and Notifications.”
    Disney Plus Error Code 24
    Apps and Notifications – Image Credits [Emopulse]
  3. Look for “Disney Plus” from your list of apps.
    Disney Plus Error Code 24
    Look for the Disney Plus app – Image Credits [Emopulse]
  4. Select “Storage” from the list of options, as shown in the image below.
    Disney Plus Error Code 24
    Select Storage – Image Credits [Emopulse]
  5. Then select a “Clear Cache,” as seen below.
Disney Plus Error Code 24
Clear Disney app Cache – Image Credits [Emopulse]

Reinstall The Disney Plus App

An important step you could take to resolve this issue is to uninstall the app and reinstall it. Doing it will ensure that all the corrupted data is removed and the most recent version is installed. I have outlined the steps to delete and reinstall the app on major platforms.

 Android Phones

  1. Select “Settings” from the home screen
  2. Go to “Applications.”
  3. Tap on “Manage Applications.”
  4. Scroll through the list to find the Disney Plus App
  5. Tap on “Uninstall.”
  6. I suggest then restarting the device before reinstalling the app.
  7. Go to the Google Play store.
  8. Search for Disney Plus on the search bar.
  9. Install” the Disney Plus app.
    Disney Plus Error Code 24
    Reinstall the Disney Plus App – Image Credits [Emopulse]
  10. Log back into your account.

iOS Devices

  1. Tap the Disney Plus app from your home screen and hold it until it begins to wobble.
  2. Choose,  Remove app.
  3. Select the “Delete app” option.
  4. Turn the device completely off, then on again.
  5. Reinstall the Disney Plus app by visiting the App Store.
  6. Download the app.
  7. Then Sign into your account.

Android TVs

  1. Visit “Settings.”
  2. Go to “Applications.”
  3. Then, “Manage Applications.”
  4. Select “All.”
  5. Uninstall “Google Home” and the “Disney Plus” app.
  6. Turn off your TV and then turn it on again.
  7. Reinstall both applications from the Google Play Store
  8. Log into your account using your credentials.

Apple TV

  1. From the home screen, select the Disney Plus app.
  2. Hold the touchpad of your remote until the app icon starts to jiggle.
  3. Push the play/pause button.
  4. Then, choose “Delete.”
  5. Reinstall the Disney+ app by visiting the App Store.
  6. Sign back into your account.

Contact Disney Support

If nothing else seemed to have worked from my fixes, I suggest getting in touch with the official Disney Plus support team. They can provide the additional technical assistance you might require to fix this issue.

Disney Plus Error Code 24
Disney Help centre Webpage – Image Credits [Emopulse]
You can also post about your issue on the Disney Plus Reddit forum. Other users who may have already encountered the same error could be able to offer additional advice to resolve the problem.


In conclusion, the Disney Plus Error Code 24 often arises as a temporary connectivity problem. Whether it stems from connection issues or difficulties in retrieving your account information, there are steps you can take to resolve it. By power cycling your internet router, re-entering your account information, and restarting the streaming device, you can overcome trhe error and regain access to the magical world of Disney Plus. Remember, troubleshooting these simple solutions will help ensure a seamless streaming experience and allow you to immerse yourself in your favorite Disney content once again.

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