Disney Plus Error Code 24 [SOLVED]

The daunting error can be solved by restarting the internet router or by re-entering your account information.

Disney Plus error code 24 comes to the surface due to problems with the internet, and it asks users to re-enter their account information. It isn’t as widespread as some of the other Playback errors, and it can be fixed by some very easy methods.

Key Takeaways 

  • The Disney Plus Error Code 24 is a temporary connectivity problem.
  • It can be caused by connection issues or Dinsey Plus having trouble retrieving your account information.
  • The error can be solved in some very easy ways, such as restarting your device.

NOTE: Before proceeding further, I’d suggest you restart your device and your internet router. Also, take an internet speed test to see if your internet is working fine. If you’ve done these, move on with the other fixes!

1. Verify The Status Of The Disney Plus Servers

One reason behind the error code is the Disney Plus servers being down for maintenance. When I faced this error, maintenance was going on. This helped me keep a calm head and not exert any unnecessary effort, so I encourage you to start with this fix!

Follow these steps:

  1. Launch your browser.
  2. On the search bar, type Down detector.
  3. On the website’s search bar, type Disney Plus.
    Disney Plus Error Code 24
    Disney Plus servers running – Image Credits [Emopulse]

Or go to Downdetector directly. You will be able to see the status of the servers. If they are up and running, I suggest trying our other solutions. However, if the servers are encountering problems, you can only wait out the issue until it is fixed on Disney’s end.

2. Log Out And Then Back Into The Disney Plus App

In the case of temporary glitches, doing this can help treat the issue. With this error and many similar ones, I’ve used this fix personally to treat my app.

  1. Launch your Disney Plus app.
  2. Enter the credentials of your account and select Login.
    Disney Plus Error Code 24
    Log into your account – Image Credits [Emopulse]
  3. Tap your profile icon > Account.
    Disney Plus Error Code 24
    Click on Account – Image Credits [Emopulse]
  4. Select Log out of all devices.
  5. Now, log back in.

3. Clear Browser Cache And Cookies

I suggest deleting the browser cache and cookies if you access Disney Plus via a browser. Your browser’s cookies and cache may corrupt, resulting in the error. I initially thought this was only an issue in certain browsers, but our team’s testing showed that it happens in all of them with the same frequency.

4. Delete Disney App Cache

Similarly to the previous method, the cache can cause errors on your app as well. This is yet another fix that I’ve used to treat the error, and it’s one that I use often for other app-based errors as well.

Follow these steps:

  1. Access Settings >Apps and Notifications > Disney Plus.
    Disney Plus Error Code 24

      Apps and Notifications – Image Credits [Emopulse]
  2. Then, select Storage > Clear Cache.
Disney Plus Error Code 24

    Select Storage – Image Credits [Emopulse]

5. Reinstall The Disney Plus App

Another fix that I often use for app-based errors is to reinstall the app. Doing it will ensure that all the corrupted data is removed and the most recent version is installed.

On Android/IOS, the process can be done by uninstalling the app and then downloading it again from the specific store. I have outlined the steps to delete and reinstall the app on some other major platforms.

Android TVs

  1. Visit Settings > Applications > Manage Applications > All.
  2. Uninstall Google Home and the Disney Plus app.
  3. Turn off your TV and then turn it on again.
  4. Reinstall both applications from the Google Play Store
  5. Log into your account using your credentials.

Apple TV

  1. From the home screen, select the Disney Plus app.
  2. Hold the touchpad of your remote until the app icon starts to jiggle.
  3. Push the play/pause button > select Delete.
  4. Reinstall the Disney+ app by visiting the App Store.
  5. Sign back into your account.

6. Contact Disney Support

If nothing else seemed to have worked from my fixes, I suggest getting in touch with the official Disney Plus support team. They can provide the additional technical assistance you might require to fix this issue.

Disney Plus Error Code 24
Disney Help Centre Webpage – Image Credits [Emopulse]
You can also post about your issue on the Disney Plus Reddit forum. Other users who may have already encountered the same error could be able to offer additional advice to resolve the problem.

The Verdict

As a network error, there’s a high chance the error will go away by itself if your connection stabilizes. In most of the cases I’ve met, this stood true. However, I found out quickly that there are other causes for the error as well. There may be some underlying issue causing it, but my tests showed that the only other causes are some fairly general ones.

Here are some other errors you might face:

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