Just like Disney Plus Error Code 91, Disney Plus Error Code 90 is also part of the same family of errors that have been cropping up on the app. Having been out for nearly three years now, Disney+ has seen its fair share of errors that have kept the devs really busy and their hands really full.
- Disney Plus Error Code 90 will occur at your login, and you will not be able to access your account.
- This usually either has to do with your network issues or with your account being IP banned by Disney.
- You can fix this by restarting and debugging your internet, disabling your VPN and firewall, and checking if your time and date are set automatically.
What Is Disney Plus Error Code 90?
The users will get a horrifying screen where the prompt will say, “We are not able to connect with Disney+ at this point. Please try again. If the problem persists, visit the Disney+ Help Center (Error Code 90).” If this specific error code is still present, you will not be able to move ahead. This common code occurs when you try to log into your Disney+ account, but the servers do not let you.
What Causes The Error?
This error can happen due to a multitude of reasons, all linking closely to your networking.
- Sometimes Disney can block your IP, and you will not be able to connect to their platform.
- Sometimes, your router stops any network requests from going through to the service, in this case, the Disney+ servers. This can also be an indicator that your router isn’t configured well enough. This also means that it’ll stop these requests from one account but not all of them.
How Do You Fix Disney Plus Error Code 90?
There are a number of ways that you can fix error code, and here’s a small list of all of them:
- Rebooting the Device and App
- Check the Router Firewall
- Check if you’re using a VPN
- Set your Time to Automatic
- Reinstall the App
Here’s a brief rundown of all of them. None of these are too difficult in particular. Nonetheless, it’s advised to carry these methods as they’re written down. We’ll write them down in detail, and therefore, it’ll save you a lot of time if you read the article all the way through rather than struggling on your own. Also, make sure to check out our guides on Disney Plus Error Code 401 and Disney Plus Error Code 93.
However, before we start, we’d recommend that you restart your internet since it’ll reboot and easily take care of any immediate network issues that you might have. You can also perform a speed test here to check whether the speed is fine or not.
Additionally, you can also fix your internet by resetting the router. You can do that like this:
- Try to find the button at the back of the router.
- When the router is powered on, use a tiny object to reach into the button and hold it for 15 seconds.
- The router will reset and power on.
Rebooting The Device And App
Configuration errors are the bane of any consumer’s existence. You can reboot your Device, and therefore it’s likely that this will solve any and all configuration errors if they aren’t hardwired into the system.
Additionally, you can also force-stop the app and restart it. Therefore, it’ll usually solve the error.
Check The Firewall
A firewall is usually a barrier between your computer and the internet, where it can block out harmful data overall.
These firewalls are usually set to on by default, and therefore it does slow down your internet and can mess with how things are configured overall. You should try to disable your firewall on windows if you’re using it on your PC.
Check If You’re Using A VPN
A VPN is software that gives the illusion of a connection to one place when in reality, you’re connected to another internet.
In order to get rid of the error code, we suggest that you disconnect the VPN as it can often times scramble your IP and mess with how your network perceives data, which means that sometimes you’ll not be able to connect to the Disney servers. Therefore, it is advised to disconnect the VPN.
Set your Time and Date to Automatic
The time and date of your device are somehow directly related to how easily you can access the internet. You need don’t need to go into the technicalities of this. However, you may have noticed that you would not be able to use the internet if your time and date were incorrectly set. Therefore, try setting them to automatic to take care of this issue.
Reinstall the App
If all the other fixes fail and you still see Disney Error Code 90, we suggest that you reinstall the app. It’s a primitive method, but sometimes, that’s all you need to root the error out. Since we’ve established that the error occurs due to configuration errors, it’s understandable why you would need to reinstall the app in order to restore it to its original settings.
So there you have it, folks. There were five different methods to fix Disney Plus Error Code 90. Hopefully, that fixed your error. If not, then it’s high time that you wait for the support team or contact them directly. Since the error has directly to do with the networking and configuration, the errors pop up on a regular basis, and the team should come out with a patch soon enough to take care of it.
Frequently Asked Questions
I can't login to my Disney account, what do I do?
Disney+ can be contacted by sending a private message to DisneyPlusSG's Facebook page or by tweeting at them using the handle @disneyplushelp. You can also go to help.disneyplus.com as an alternative.
I was asked my Disney+ ID upon contacting support. What do I do?
-Activate the My StarHub App.
-Activate the Entertainment Tab.
-Click "Manage" under the Disney+ subscription link.
-There will be a display of your Disney+ ID.
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