FIXED: Disney Plus Not Working On PS5

Disney Plus may not be working due to poor internet connection, outdated software version, and more. Read my guide to learn about the best methods that can help you make Disney Plus work on PS5 again.

It is disappointing when you sit down to watch a long-awaited Disney movie but find that Disney Plus is not working on your PS5. There can be many reasons behind the malfunction; however, the good news is that I have comprehensive solutions in the following guide that you can apply in this situation. Keep reading to know the fixes.


Key Takeaways

  • Disney Plus may not fail to work on PS5 due to several causes, such as poor internet connection, using outdated software/app versions, Disney Plus/PlayStation server outages, and more.
  • However, you can fix the trouble by power cycling your internet device/PS5 console, updating the system software on PS5, reinstalling the Disney Plus app, etc.
  • You should contact Disney Plus’s and PlayStation’s support teams if none of the solutions resolves the situation.

Why Is Disney Plus Not Working On My PS5?

Whenever you encounter problems with the smooth functioning of Disney Plus on your PS5, it can be due to various reasons, such as:

  • Server outages
  • Weak internet connection
  • Using older software/app versions
  • A buildup of corrupt data in system files
  • Using the same account on multiple devices.

How To Fix Disney Plus Not Working On PS5?

Fret not because you are in safe hands. I will provide you with our team’s most effective methods, which helped resume Disney Plus’ operation on our PS5.

Without further ado, follow the steps below:

  1. Check the server status
  2. Lower Disney Plus streaming quality
  3. Turn off HDR on the PS5 console
  4. Reinstall the Disney Plus application
  5. Rebuild PS5 database
  6. Update the system software

Check The Server Status

A user on Reddit suggested that down servers could cause this problem, so I tested it while troubleshooting. Checking the server status has helped in resolving previous errors, such as PS5 Error NW-102311-8.

So, how can you check if the servers are down? Use the steps below.

Disney Plus Servers

  1. Open the browser on your PC or mobile phone.
  2. Type “Disney Plus Servers” in the search bar.
  3. Hit “Enter.”
  4. Once the results are up, go to the first link.
  5. It will read, “Disney+ Down?”
    Disney Plus Not Working On PS5
    Disney Plus Server Search – Image Credits [Emopulse]
  6. If the following screen says, “User Reports Indicate No Current Problems At Disney+,” the servers are doing fine.
    No Server Issues
    No Server Issues – Image Credits [Emopulse]

PlayStation Servers

  1. Search “PlayStation Server Check” on your browser.
  2. Choose the link that says “PSN Service Status.”
    PSN Server
    PSN Server Search – Image Credits [Emopulse]
  3. Pick your country from the drop-down on the next screen.
    country/region
    Drop-down Menu – Image Credits [Emopulse]
  4. If there are no issues with the PS servers, you will see the message “All Services Are Up And Running.”
    PSN Server Status
    PSN Server Status – Image Credits [Emopulse]

Lower Disney Plus’ Streaming Quality

Reducing the streaming quality can also help fix the crashing issues. You can stream the content in lower video quality to prevent the app from malfunctioning.

The following steps show how to adjust the streaming quality on your Disney Plus app.

  1. Launch Disney Plus on your PS5.
  2. Click on your “Profile Avatar” at the top-right corner.
  3. Pick “App Settings” from the drop-down menu.
    Disney Plus Not Working On PS5
    App Settings – Image Credits [Emopulse]
  4. Choose between “Save Data” or “Moderate” options to reduce the streaming quality.
    Disney Plus Not Working On PS5
    Streaming Quality – Image Credits [Emopulse]
  5. Restart the app to see if the problem is solved.

Turn Off HDR On PS5 Console

According to my research and a YouTuber, if you have enabled HDR picture quality on your console, it may be one of the causes why Disney Plus is not working. Turn it off and see if the app has returned to normal functioning.

  1. Click on the “Settings” icon from the “Homescreen.”
    Disney Plus Not Working On PS5
    Settings – Image Credits [Emopulse]
  2. Go to “Screen And Video.”
    Disney Plus Not Working On PS5
    Screen And Video – Image Credits [Emopulse]
  3. Choose “Video Output” > “HDR” and toggle it off.Disney Plus Not Working On PS5HDR – Image Credits [Emopulse]

Reinstall The Disney Plus Application

Reinstalling the Disney Plus app on your PS5 will remove glitches that developed in its files. Some Reddit users recommended it, plus I also tried it. Moreover, doing this will also sort out any problems that may have occurred during the app’s installation process.

Below are the steps to reinstall Disney Plus on your console.

  1. Open your console’s “Homescreen.”
  2. Go to the “Media” section.
    Disney Plus Not Working On PS5
    Media – Image Credits [Emopulse]
  3. Navigate to the Disney Plus application.
  4. Press the “Options” button on your PS5 controller.
    Options Button
    Options Button – Image Credits [Emopulse]
  5. Select “Delete.”
    Disney Plus Not Working On PS5
    Delete Disney Plus – Image Credits [Emopulse]
  6. It will delete Disney Plus from your console.
  7. Next, go to the “Search” icon from the top bar. It looks like a magnifying glass.
    Search Icon
    Search Icon – Image Credits [Emopulse]
  8. Type “Disney Plus” in the search bar and hit “Done.”
    Disney Plus
    Disney Plus – Image Credits [Emopulse]
  9. Once the app pops up on the screen, download it.

Rebuild PS5 Database

When I faced this issue, I found out that rebuilding the database cleared the system of errors and bugs that may be hindering the proper running of Disney Plus. Furthermore, it will speed up your console by giving it a fresh start.

Get done with this process comfortably by following the following guide.

  1. Access the PS5 “Homescreen.”
  2. Press the “PlayStation” button on your controller.
    PlayStation Button
    PlayStation Button – Image Credits [Emopulse]
  3. You will see lots of menu options at the bottom of the screen.
  4. Navigate to the “Power” icon and select it.
    Power Icon
    Power Icon – Image Credits [Emopulse]
  5. Choose “Turn Off PS5” from the sub-menu.
    Disney Plus Not Working On PS5
    Turn Off PS5 – Image Credits [Emopulse]
  6. Wait for the system to shut down.
  7. Hold the “Power” button on your console for about 7 to 8 seconds until you hear two “beep” sounds.
    Power Button
    Power Button – Image Credits [Emopulse]
  8. Let go after the second beep.
  9. Connect the PS5 controller to the console via a USB cable.
  10. Head to the screen.
  11. Now, press the “PlayStation” button from the controller.
  12. Your console should be in “Safe Mode.”
  13. Scroll down to the fifth option in the list.
  14. It says, “Clear Cache And Rebuild Database.” Select it.
    Disney Plus Not Working On PS5
    Rebuild Database – Image Credits [Emopulse]
  15. Choose “Rebuild Database” from the next screen.
    Disney Plus Not Working On PS5
    Rebuild – Image Credits [Emopulse]
  16. Hit “OK” to confirm the rebuild.
    OK
    OK – Image Credits [Emopulse]
  17. You will see a “Rebuilding Database” screen. Wait for it to complete.
    Rebuilding Database
    Rebuilding Database – Image Credits [Emopulse]
  18. Once finished, turn on your PS5 and use the Disney Plus app.

Update The System Software

In my testing, updating the software will enable the smooth functioning of the console’s games and apps, including Disney Plus. It has been useful in resolving this issue for a Youtuber and PS5 Error CE-10002-3.

Let’s dive into the steps you can use to update the software on PS5.

  1. Launch the “Settings” menu from the “Main Screen.”
    Disney Plus Not Working On PS5
    Settings – Image Credits [Emopulse]
  2. Choose “System.”
    PS5 System
    System – Image Credits [Emopulse]
  3. Select “System Software” > “System Software Update And Settings.”
  4. System Software
    System Software – Image Credits [Emopulse]
  5. If it says “Update Available” in front of the first option on this screen, “Update System Software,” a new update is available for your console. Click on it.
    Update Available
    Update Available – Image Credits [Emopulse]
  6. Pick “Update Using Internet.”
    Disney Plus Not Working On PS5
    Update Using the Internet – Image Credits [Emopulse]
  7. Hit the “Update” button on the bottom right.
    Update
    Update – Image Credits [Emopulse]
  8. You will see a “Restarting Your PS5” screen. Wait for a few seconds.
    Disney Plus Not Working On PS5
    Restarting PS5 – Image Credits [Emopulse]
  9. Next, it will show an “Installing” message. Let it complete.
    Disney Plus Not Working On PS5
    Installing – Image Credits [Emopulse]
  10. The update is ready to install.
  11. The next screen will read, “Installing The Update File.”
    Disney Plus Not Working On PS5
    Installing Update File – Image Credits [Emopulse]
  12. Do not turn off your internet or console during the entire process.

What Should I Do If Nothing Fixes The Problem?

If you cannot resume Disney Plus’ operation on your console after trying all the methods mentioned above, contact the Disney Plus Help Center to get personalized help for your account.

If that does not help, log in to Disney Plus on any other device, such as your mobile phone. See if you can conveniently watch the shows and movies. If yes, head to the PlayStation Support Team and tell them about your issue with your PS5.

Frequently Asked Questions

Why Is Disney Plus Not Working On My PS5?

Disney Plus may not run on PS5 due to many causes, such as an unsteady internet connection, server outages, the presence of faulty data in the app's files, etc.

How Can I Fix Disney Plus Not Working On PS5?

You can power cycle your internet router/PS5 console, clear saved data for the Disney Plus app, reinstall the application, lower the streaming quality, and more to resolve this problem.

Will Rebuilding Database Delete Data On My Console?

No, rebuilding the database on PS5 will not affect your installed games and apps. Therefore, performing this fix will not delete any system data.

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