Disney Plus may not be working due to poor internet connection, outdated software version, and more. Read my guide to learn about the best methods that can help you make Disney Plus work on PS5 again.
It is disappointing when you sit down to watch a long-awaited Disney movie but find that Disney Plus is not working on your PS5. There can be many reasons behind the malfunction; however, the good news is that I have comprehensive solutions in the following guide that you can apply in this situation. Keep reading to know the fixes.
Disney Plus may not fail to work on PS5 due to several causes, such as poor internet connection, using outdated software/app versions, Disney Plus/PlayStation server outages, and more.
However, you can fix the trouble by power cycling your internet device/PS5 console, updating the system software on PS5, reinstalling the Disney Plus app, etc.
You should contact Disney Plus’s and PlayStation’s support teams if none of the solutions resolves the situation.
Why Is Disney Plus Not Working On My PS5?
Whenever you encounter problems with the smooth functioning of Disney Plus on your PS5, it can be due to various reasons, such as:
Weak internet connection
Using older software/app versions
A buildup of corrupt data in system files
Using the same account on multiple devices.
How To Fix Disney Plus Not Working On PS5?
Fret not because you are in safe hands. I will provide you with our team’s most effective methods, which helped resume Disney Plus’ operation on our PS5.
Without further ado, follow the steps below:
Check the server status
Lower Disney Plus streaming quality
Turn off HDR on the PS5 console
Reinstall the Disney Plus application
Rebuild PS5 database
Update the system software
Check The Server Status
A user on Reddit suggested that down servers could cause this problem, so I tested it while troubleshooting. Checking the server status has helped in resolving previous errors, such as PS5 Error NW-102311-8.
So, how can you check if the servers are down? Use the steps below.
Pick your country from the drop-down on the next screen.
If there are no issues with the PS servers, you will see the message “All Services Are Up And Running.”
Lower Disney Plus’ Streaming Quality
Reducing the streaming quality can also help fix the crashing issues. You can stream the content in lower video quality to prevent the app from malfunctioning.
The following steps show how to adjust the streaming quality on your Disney Plus app.
Launch Disney Plus on your PS5.
Click on your “Profile Avatar” at the top-right corner.
Pick “App Settings” from the drop-down menu.
Choose between “Save Data” or “Moderate” options to reduce the streaming quality.
Restart the app to see if the problem is solved.
Turn Off HDR On PS5 Console
According to my research and a YouTuber, if you have enabled HDR picture quality on your console, it may be one of the causes why Disney Plus is not working. Turn it off and see if the app has returned to normal functioning.
Click on the “Settings” icon from the “Homescreen.”
Go to “Screen And Video.”
Choose “Video Output” > “HDR” and toggle it off.HDR – Image Credits [Emopulse]
Reinstall The Disney Plus Application
Reinstalling the Disney Plus app on your PS5 will remove glitches that developed in its files. Some Reddit users recommended it, plus I also tried it. Moreover, doing this will also sort out any problems that may have occurred during the app’s installation process.
Below are the steps to reinstall Disney Plus on your console.
Open your console’s “Homescreen.”
Go to the “Media” section.
Navigate to the Disney Plus application.
Press the “Options” button on your PS5 controller.
It will delete Disney Plus from your console.
Next, go to the “Search” icon from the top bar. It looks like a magnifying glass.
Type “Disney Plus” in the search bar and hit “Done.”
Once the app pops up on the screen, download it.
Rebuild PS5 Database
When I faced this issue, I found out that rebuilding the database cleared the system of errors and bugs that may be hindering the proper running of Disney Plus. Furthermore, it will speed up your console by giving it a fresh start.
Get done with this process comfortably by following the following guide.
Access the PS5 “Homescreen.”
Press the “PlayStation” button on your controller.
You will see lots of menu options at the bottom of the screen.
Navigate to the “Power” icon and select it.
Choose “Turn Off PS5” from the sub-menu.
Wait for the system to shut down.
Hold the “Power” button on your console for about 7 to 8 seconds until you hear two “beep” sounds.
Let go after the second beep.
Connect the PS5 controller to the console via a USB cable.
Head to the screen.
Now, press the “PlayStation” button from the controller.
Your console should be in “Safe Mode.”
Scroll down to the fifth option in the list.
It says, “Clear Cache And Rebuild Database.” Select it.
Choose “Rebuild Database” from the next screen.
Hit “OK” to confirm the rebuild.
You will see a “Rebuilding Database” screen. Wait for it to complete.
Once finished, turn on your PS5 and use the Disney Plus app.
Update The System Software
In my testing, updating the software will enable the smooth functioning of the console’s games and apps, including Disney Plus. It has been useful in resolving this issue for a Youtuber and PS5 Error CE-10002-3.
Let’s dive into the steps you can use to update the software on PS5.
Launch the “Settings” menu from the “Main Screen.”
Select “System Software” > “System Software Update And Settings.”
If it says “Update Available” in front of the first option on this screen, “Update System Software,” a new update is available for your console. Click on it.
Pick “Update Using Internet.”
Hit the “Update” button on the bottom right.
You will see a “Restarting Your PS5” screen. Wait for a few seconds.
Next, it will show an “Installing” message. Let it complete.
The update is ready to install.
The next screen will read, “Installing The Update File.”
Do not turn off your internet or console during the entire process.
What Should I Do If Nothing Fixes The Problem?
If you cannot resume Disney Plus’ operation on your console after trying all the methods mentioned above, contact the Disney Plus Help Centerto get personalized help for your account.
If that does not help, log in to Disney Plus on any other device, such as your mobile phone. See if you can conveniently watch the shows and movies. If yes, head to the PlayStation Support Team and tell them about your issue with your PS5.
Frequently Asked Questions
Why Is Disney Plus Not Working On My PS5?
Disney Plus may not run on PS5 due to many causes, such as an unsteady internet connection, server outages, the presence of faulty data in the app's files, etc.
How Can I Fix Disney Plus Not Working On PS5?
You can power cycle your internet router/PS5 console, clear saved data for the Disney Plus app, reinstall the application, lower the streaming quality, and more to resolve this problem.
Will Rebuilding Database Delete Data On My Console?
No, rebuilding the database on PS5 will not affect your installed games and apps. Therefore, performing this fix will not delete any system data.