How To Quickly Fix Hulu Error Code 5005

A playback error primarily associated with web browsers, indicating inadequate internet connectivity on your PC.

When it comes to streaming, Hulu Error Code 5005 can be a frustrating experience. It pops up time and time again on Reddit. The playback error is often linked to poor internet connectivity on your PC, particularly within web browsers.

In this article, I will explore the various causes of the error and provide you with several effective fixes to resolve it and resume seamless streaming on Hulu.

error code 5005 Hulu
Hulu Error Code 5005 – Image Credits [Emopulse]

Key Takeaways

  • Error 5005 is a playback error that indicates poor internet connectivity on your PC. It is mainly associated with web browsers.
  • The occurrence of the error message can be attributed to issues with connectivity, disruptions in the Hulu server, corrupt data files, or complications with the cache and cookies of your browser.
  • Several fixes for the error include updating your browser, refreshing the tab, restarting your internet modem, and more.

NOTE: First of all, you need to restart your router, take an internet speed test and reinstall Hulu. If you’re done with these, then you should move to the other

1. Head To The Hulu Servers

Hulu is infamous for faulty servers that disturb streams worldwide, primarily because of recurring technical glitches. Users on forums all over are often complaining about the service being down. So, I recommend you start by finding out whether it is a local problem or if the Hulu servers are down for all the users.

For the most well-tested and documented occurrences of this error, it always ended up being a server problem. As such, I could treat it by simply waiting it out.

You can do this by going to Twitter and typing “Is Hulu down?” in the search box. If there are multiple posts from Hulu users within the last few minutes, then the issue is on their side. You can also visit DownDetector to confirm it further. If the servers are down, your only option is to wait until their teams have fixed the issue.

This should be the only real fix you need to implement, but I’ve compiled other ways to ensure the problem isn’t on your end!

2. Keep Your Browser Up-To-Date

I’ve also tested that in certain cases, your browser’s version can cause the error to occur. This isn’t usually the case, since the browser updates by itself. However, if you haven’t used a device in a long time, the updates might’ve piled up.

Here’s how you can check your browser for updates.

Google Chrome

  1. Select “⋮” > Help > Settings.
  2. Please wait for a few seconds for the browser to complete its scan for updates.
  3. If the result says, “Chrome is up to date,” you already use the most recent version.
  4. However, you will see a Relaunch button for any available updates.
    error code 5005 Hulu
    Chrome Update – Image Credits [Emopulse]


  1. Click O > Update and Recovery > Check for Update.
  2. Allow the scan to complete. If it says, “Opera is up to date,” your browser meets the latest version.
    Opera Update – Image Credits [Emopulse]

Microsoft Edge

  1. Click on “…”  > “Settings > About Microsoft Edge in the left panel and click on it.
    error code 5005 Hulu
    About Microsoft Edge – Image Credits [Emopulse]
  2. It will automatically start checking for updates.
  3. Install any available updates. There is no need for an update if it reads “Microsoft Edge is up to date.”
    Edge Update – Image Credits [Emopulse]

Reload the Hulu tab on your browser once you install any required updates.

3. Clear Browser Cache and Cookies

Another reason why Hulu shows the error is due to the build-up of corrupted files in the Hulu page or app. You can remove them by clearing your browser’s cache, so all the unnecessary data is wiped for a smooth Hulu stream.

However, you may have to log in to your Hulu account again after the clearing, so remember your Hulu email and password. This fix has fixed similar errors for me time and time again, so I encourage you to try it.

4. Rectify Time And Date Settings

The Hulu playback error may also occur due to your browser’s incorrect time and date settings. Ensure that both sets are accurate to avoid these Hulu errors. When I first changed computers, this was what treated the error for me. In case the settings are not adjusted, follow the steps below.

Windows 10:

  1. Go to Control Panel > Clock and Region > select Set Date and Time.
    PC Control Panel – Image Credits [Emopulse]
  2. Check if the timezone is per your location.
  3. Press the Change Time Zone option if you need to make changes.
  4. Once you have selected your timezone, clicl Apply.
  5. Now, go back to your browser and reload the Hulu tab to see if the error is gone.

5. Adjust DNS

DNS acts as a bridge between your PC and the website with the help of its IP address. The DNS server might slow down your PC, leading to the error. Hence, I’ve tested that you can resolve the issue with a few changes in the DNS settings.

  1. Press the Windows + R keys on your keyboard.
    error code 5005 Hulu
    Run Bar – Image Credits [Emopulse]
  2. A Run box will appear.
  3. Type “ncpa.cpl” and hit OK.
    Network Connections
    Network Connections – Image Credits [Emopulse]
  4. It will take you to the Network Connections > click Change Settings of this Network from the top bar.
    DNS Codes
    DNS Codes – Image Credits [Emopulse]
  5. Now, choose Internet Protocol Version 4 and press Properties.
  6. Select “Use the following DNS server addresses.”
  7. Enter “” in the Preferred DNS and “” in the Alternative DNS box.
  8. Press OK.
  9. Head to the Hulu tab, reload it, and it should work fine.

6. Contact Hulu Support

Contacting the Hulu support team is, unfortunately, your last resort. Take a screenshot of the error and send it to them via email or text. They respond almost immediately, so you will not have to wait for long. I’ve contacted them several times, and I can say that they’ve got one of the most competent support teams I’ve ever seen.

The Verdict

I found a few users reporting that the video platform only displays the error when watching a particular show, mostly South Park. What do you do in this case? Well, the team has not been vocal about the issue so far. Thus, your only option is to switch to another show for some time and then return to the problematic one later.

Here are some similar errors:

Frequently Asked Questions

Why does Hulu keep showing error 5005 message?

Error 5005 occurs primarily due to a poor internet connection. Restart your internet device and refresh the Hulu tab to see if the error goes away.

How do I fix Hulu 5005 error on my Windows 10 PC?

You can solve the error by refreshing the connection between your internet and the PC. Also, keep your browser updated with the recent versions to stream Hulu error-free.

What does clearing a cache do?

A clear cache helps fix hidden browser issues that prevent a website from loading and formatting content. By doing this, you will be able to fix hulu error 5005.

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