How To Quickly Fix Hulu Error Code 5005

In this guide, you will find all methods that can help you solve Hulu error code 5005.

Hulu is a convenient streaming platform that offers all your favorite shows and movies in one place. However, you may have encountered Hulu error code 5005 if you are a regular user of the entertainment platform. We understand that this unwanted disruption can ruin the whole mood. Hence, we are here with a few quick fixes to this Hulu error so you can enjoy your movies without any hindrances.

Key Takeaways

  • Error 5005 is a playback error that indicates poor internet connectivity on your PC. It is mainly associated with web browsers.
  • Several fixes for this error include updating your browser, refreshing the tab, restarting your internet modem, and more.
  • You can remove the error quickly and continue with the Hulu stream.

What Is Error Code 5005?

Hulu Error 5005 is a playback error that mainly occurs in web browsers and PC. This error may pop up on your screen due to poor connectivity issues, glitches in the Hulu server, corrupted data files, or troubles with your browser’s cache and cookies.

error code 5005 Hulu
Hulu Error Code 5005 – Image Credits [Emopulse]

How To Fix Hulu Error Code 5005

There is nothing to worry about because this is a minor error, and you can get rid of it with a few easy steps. Also, you can read our guides on Hulu Error 503, and P-DEV336 to keep yourself informed if you ever encounter these.

Check Your Internet Connection

The primary reason why this Hulu error occurs is due to a bad internet connection. Your device may send out poor signals that can hinder the internet speed on your PC. Thus, use these steps to secure strong internet signals.

  1. Unplug the internet router.
  2. Wait for one minute.
  3. Plug the router back, and wait till all the lights are on.
  4. Reconnect your PC to the internet and reload the Hulu tab.

Take An Internet Speed Test

Your internet should meet certain speed limits for Hulu to stream error-free. Do this by searching “Internet Speed Test” on your browser and clicking on any of the top three or four websites. We personally use SpeedTest for this purpose.

Let the website analyze your internet speed. It should be greater than 8 Mbps if you want to watch high-definition videos. Meanwhile, for 4k videos, the speed must be at least 16 Mbps. If this is not the case, you will have to upgrade your internet to higher Mbps.

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Speed Test – Image Credits [Emopulse]

Head To The Hulu Servers

Hulu is infamous for faulty servers that disturb streams worldwide, primarily because of recurring technical glitches. Users on Reddit are often complaining about the service being down. So, start by finding out whether it is a local problem or if the Hulu servers are down for all the users.

You can do this by going to Twitter and typing “Is Hulu down?” in the search box. If there are multiple posts from Hulu users within the last few minutes, then the issue is on their side. You can also visit DownDector to confirm this further. If the servers are down, your only option is to wait until their teams have fixed the issue.

Keep Your Browser Up-To-Date

Most web browsers are constantly bringing out new features and policies to help better the user experience. Hulu will often display error 5005 if you are not using the latest browser on your PC. Consequently, you must ensure that your browser’s version matches the latest updates. Here’s how you can check your browser for updates.

For Google Chrome

  1. Click the “⋮” on the top-right corner.
  2. Select “Help.”
  3. It will take you to the “Settings” page.
  4. Please wait for a few seconds for the browser to complete its scan for updates.
  5. If the result says, “Chrome is up to date,” you already use the most recent version.
  6. However, you will see a “Relaunch” button for any available updates.
    error code 5005 Hulu
    Chrome Update – Image Credits [Emopulse]

For Opera

  1. Click the “O” symbol (Opera logo) at the top-left corner of the sidebar.
  2. Go to “Update and Recovery.”
  3. Hit the “Check for Update” button.
  4. Allow the scan to complete. If it says, “Opera is up to date,” your browser meets the latest version.
    Opera Update – Image Credits [Emopulse]

For Microsoft Edge

  1. Click on “…” at the top-left corner, below the “x” button.
  2. Go to “Settings.”
  3. Find “About Microsoft Edge” in the left panel and click on it.
    error code 5005 Hulu
    About Microsoft Edge – Image Credits [Emopulse]
  4. It will automatically start checking for updates.
  5. Install any available updates. There is no need for an update if it reads, “Microsoft Edge is up to date.”
    Edge Update – Image Credits [Emopulse]

Reload the Hulu tab on your browser once you install any required updates. The error 5005 should go away now.

Clear Browser Cache and Cookies

Another reason why Hulu shows this error is due to the build-up of corrupted files in the Hulu page or app. You can remove them by clearing your browser’s cache, so all the unnecessary data is wiped for a smooth Hulu stream. However, you may have to log in to your Hulu account again after the clearing, so remember your Hulu email and password. Below, there’s a step-by-step guide on how to clear the cache for different browsers.

For Google Chrome

  1. Click the “⋮” found at the top-right edge.
  2. A drop-down menu will appear.
  3. Click on “Settings.”
  4. It will take you to the browser settings page.
  5. Choose “Privacy and Security” from the left bar.
  6. Click “Clear Browsing Data.”
  7. Select “Cookies and other site data” and “Cached images and files.”
  8. Hit the “Clear Data” button.

For Opera

  1. Click the “O” symbol (Opera logo) at the top-left corner of the sidebar.
  2. Go to “Settings.”
  3. Click on “Privacy and Security” from the left bar.
  4. Choose “Clear Browsing Data.”
  5. Mark “Cookies and other site data” and “Cached images and files.”
  6. Set the “Time Range” to “Last 24 hours.”
  7. Press the “Clear Data” button.

Log Out From Your Account

If you are repeatedly facing error 5005, try to log out from your account. Log back into your account after a few minutes. If there is a temporary glitch causing the issue, it will go away after you log out and log back in again.

Rectify Time And Date Settings

This Hulu playback error may also occur due to your browser’s incorrect time and date settings. Ensure that both sets are accurate to avoid these Hulu errors. In case the settings are not adjusted, follow the steps below.

Windows 10:

  1. Go to “Control Panel” from the “Start Menu” of your PC.
    PC Control Panel – Image Credits [Emopulse]
  2. Click on “Clock and Region.”
    Date and Time – Image Credits [Emopulse]
  3. Click on “Date and Time.”
  4. Check if the timezone is per your location.
  5. Press the “Change Time Zone” option if you need to make changes.
  6. Once you have selected your timezone, “Apply” the new settings.
  7. Now, go back to your browser and reload the Hulu tab to see if the error is gone.

Adjust DNS

DNS acts as a bridge between your PC and the website with the help of its IP address. The DNS server might slow down your PC, leading to the error 5005. Hence, you can resolve the issue with a few changes in the DNS settings.

  1. Press the “Windows + R” keys on your keyboard.
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    Run Bar – Image Credits [Emopulse]
  2. A “Run” box will appear.
  3. Type “ncpa.cpl” and hit “OK.”
    Network Connections
    Network Connections – Image Credits [Emopulse]
  4. It will take you to the “Network Connections” Panel.
  5. Select your internet network and click “Change Settings of this Network” from the top bar.
    DNS Codes
    DNS Codes – Image Credits [Emopulse]
  6. Now, choose “Internet Protocol Version 4” and press “Properties.”
  7. Select “Use the following DNS server addresses.”
  8. Enter “” in the “Preferred DNS” and “” in the “Alternative DNS” box.
  9. Press “OK.”
  10. Head to the Hulu tab, reload it, and it should work fine.

Reinstall Hulu

If you are constantly receiving error 5005, you may want to consider reinstalling Hulu. Uninstall the app from your PC’s settings, and reinstall it from the app store.

Inspect Your Hulu Account

If none of the above solutions work for you, there may be something wrong with your Hulu account. Go to the account settings and see if there are any alerts you need to consider. Additionally, check your Hulu email account. It is possible you missed an important update.

Contact Hulu Support

Contacting the Hulu support team is, unfortunately, your last resort. Take a screenshot of the error 5005 and send them via email or text. They respond almost immediately, so you will not have to wait for long.

Playback Error 5005 On A Particular Show

A few Hulu users reported that the video platform only displays this error when watching a particular show, mostly South Park. What do you do in this case? Well, the team has not been vocal about this issue so far. Thus, your only option is to switch to another show for some time and then return to the problematic one later.

Final Words

Lastly, we want to wrap up this Hulu error code 5005 guide by assuring you that the problem will not last forever. Unless there’s a Hulu server issue, it will not disrupt your streaming for long. So, try out the solutions you read above and let us know which one did wonder for you.

Frequently Asked Questions

Why does Hulu keep showing error 5005 message?

Error 5005 occurs primarily due to a poor internet connection. Restart your internet device and refresh the Hulu tab to see if the error goes away.

How do I fix Hulu 5005 error on my Windows 10 PC?

You can solve the error by refreshing the connection between your internet and the PC. Also, keep your browser updated with the recent versions to stream Hulu error-free.

What does clearing a cache do?

A clear cache helps fix hidden browser issues that prevent a website from loading and formatting content. By doing this, you will be able to fix hulu error 5005.

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