Imagine this. You are all sorted with the chores of the day and want to relax your mind by watching an episode or two of your favorite show. You open the Netflix app on your PS4 console, but it fails to load and constantly displays the spinning wheel even after several tries. At this point, you probably wonder, why is my PS4 Netflix not working? Well, it can be due to several reasons, and we will explain what to do if this problem occurs.
- Netflix may fail to work on PS4 due to many reasons, like weak internet signals, server issues, the presence of corrupt data on system files, etc.
- You can resolve the problem by restarting your internet router/PS4 console, reinstalling Netflix, checking for recent PS4 and Netflix updates, and more.
- If none of the solutions are fixing the problem, it is better to reach out to PlayStation and Netflix support teams to get expert help.
Why Is Netflix Not Working On PS4?
There may be several reasons underlying the issue, such as a poor internet connection, problems with the Netflix/PlayStation servers, or troubles within the console’s connection settings. In addition, it is also possible that you are using an outdated version of the Netflix app.
However, whatever the issue may be, this guide has a solution for it. So, keep reading and try the fixes until one of them resolves the hindrance.
How To Fix The Issue
Without further ado, here are the solutions that will most definitely solve your problem. By the end of this guide, you should be able to return to an uninterrupted Netflix session.
Power Cycle Your Internet Router
As we mentioned in the beginning, one of the main reasons why Netflix will not work on PS4 is because of a weak internet connection. Follow the steps below to perform a power cycle on your internet modem. It can help strengthen network connectivity.
- Turn off the internet modem via the “Power” button.
- Now, unplug the device from the power socket.
- Take a 1-minute pause.
- Connect the plug to the socket.
- Press the “Power” button on the modem.
- Wait for all the lights to come on.
- Restore the internet connection on your PS4 console.
- Load Netflix and see if you can access the content.
Inspect The Network Servers
In some cases, the trouble is not on the user’s end, but there is something wrong with the network. Therefore, before we move on to the next steps, let’s confirm if the Netflix and PlayStation servers are functioning fine.
We will give you a step-by-step guide on how to check the server status for both, Netflix and PlayStation.
For PlayStation Network
- To check the status of PlayStation Network, go to your browser.
- Type “PlayStation Network Status” in the search bar.
- Wait for the results to load.
- Click on the first search result (PSN Network Status).
- The screen will ask you to “Select Your Country or Region to Check the Network Status.”
- Click on the rectangular box to access the list of countries.
- Select the one that matches your location.
- You will be taken to the PlayStation Network server’s status page.
- If it reads, “All Services are Up and Running,” then there is no problem at the server’s end.
- You will also see a list of different PSN services and their status.
- Open the browser on your phone or PC.
- In the search bar, type “Netflix Server Status.”
- Hit “Enter.”
- The first search result says, “Is Netflix Down | Netflix Service Status.“
- Click on the link and it will take you to the Netflix server page.
- There are no server issues if the page says, “Netflix Is Up! We are not currently experiencing an interruption to our streaming service.”
Restart Your PS4
Restarting the console will remove any corrupt data or glitches within the system files to enable a smooth Netflix session. Here’s how you can effectively restart your PS4 device.
- Locate the “Power” button on your console.
- Long press it till you hear two soft “beep” sounds.
- Unplug the console from the power switch.
- Wait for at least one minute.
- Now, plug the console back again.
- Press the “Power” button to start your PS4.
- Launch Netflix and check for the issue.
Via Main Screen
- Go to the “Main Screen” of PlayStation 4.
- You will see an “Options” button at the top right of your controller. Press it.
- Navigate to the “Restart PS4” option.
- Click it and wait for the system to restart.
- Once the screen is back, try to use Netflix.
Access Netflix On Another Device
There may be temporary glitches with the Netflix app which can interfere with its smooth working. To be sure that the problem is either in the console or in the Netflix’s installed file, log in to your Netflix account on any other device, such as your smartphone, smart TV, PC, etc.
If you do not face the same issue with the other device, there is a high chance that the trouble is at the console’s end. Check the rest of the solutions we have for this problem. On a side note, when Netflix was not working on our PS4 console, updating the app sorted out the hindrance. We have listed the steps to this process in the next section.
You may be using an outdated version of Netflix on your PS4. Install the latest updates to continue with hassle-free Netflix access. You can use these steps to update the app on your PlayStation device.
- Access the “Main Screen” of your PS4.
- Go to “TV and Video.”
- You will see all the apps installed on your console.
- Find and choose “Netflix.”
- On your controller, press the “Options” button.
- Wait for the screen to load.
- Click on “Check for Update” on the right menu.
- Update the app if necessary.
- After the installation, launch Netflix.
Head to the next step if the error persists.
You must keep your PS4 console up-to-date with the latest installations to allow the apps and games to run without errors. These steps will help you check for a potential update on your PS4.
- Come to the “Main Screen” of your PS4.
- Now, go to “Settings” and click on it.
- Scroll down to “System Software Update.”
- Click on “Next.”
- Hit “Update.”
Log Out Of Your Netflix Account
When you can not watch content on Netflix even after several tries, log out of your account on PS4. Signing out and then login back in again can make Netflix work on your PS4 by removing any potential data glitches.
Sign Out Of Netflix On All Other Devices
If your account is logged in on multiple devices, sign out of all other devices and then try using it on your PlayStation console. Especially, Netflix will have problems working if many devices are using the same account simultaneously. Hence, log out of the account on all other devices to enjoy uninterrupted Netflix time on your PS4.
Another possible solution would be to uninstall the Netflix application from your console and reinstall it from the PlayStation Store. Doing so will get rid of any corrupt data in the Netflix application files.
- Again, go to the “Main Screen.”
- Launch the “TV and Video” section to access all your installed apps.
- Select “Netflix” and hit the “Options” button on your PS4 controller.
- A side menu will open on the right area of your screen.
- Select “Delete.”
- Wait for the process to complete.
- Now, go to the “PlayStation Store” on your console.
- Reinstall “Netflix.”
- Once installed, log in to your account and enjoy your favorite content if the problem is gone.
Turn Off VPN
Netflix servers are smart when it comes to detecting faults related to locations. For example, your router’s location should match the location settings on your PS4 console. Netflix will restrict your access to the platform if there is contradicting data. Therefore, turn off the VPN before using Netflix and note down if the app is working fine on your console.
Modify The Console’s DNS Settings
Before we move on to the steps, let us tell you briefly how this solution can help fix the Netflix loading issue on your PS4. Domain Name Servers (DNS) is a tool in your PS4 console that translates domain names to the address of your Internet Service Provider. Simply, it tells the console about the location of the gaming servers on the World Wide Web.
Sometimes, the default servers of your Internet Service Providers could be down due to glitches or maintenance. This can disrupt the functioning of online apps on several devices, including PS4. Therefore, you can change DNS settings on your console to access better internet speeds that will allow Netflix to run properly.
We have a step-by-step guide that you can follow to use this fix.
- Launch the “Main Screen.”
- Navigate your way to “Settings” using the “Left Analog Stick” on your controller.
- Choose it with the “X” button on the PS4 controller.
- Next, select “Network.”
- Pick “Set Up Internet Connection.”
- You will see two options on the next screen.
- Go with “Use WiFi.”
- Select “Custom.”
- You will see an “IP Address Settings” screen.
- Choose “Automatic.”
- Pick “Do Not Specify” in the next section.
- Click on “Manual” with the “X” button on the controller.
- You can now access the DNS Settings and modify them.
- Keep “Primary DNS” as “220.127.116.11.”
- The “Secondary DNS” should be “18.104.22.168.”
- Hit “Next.”
- Pick “Automatic” on the “MTU” screen.
- Go with “Do Not Use” in the “Proxy Server” section.
- The next screen should read, “Internet Settings Updated.”
- Restart your PS4 and try using Netflix now.
Contact Your Internet Service Provider
Before resorting to this solution, use the internet on your mobile phone or PC and see if you can run online apps smoothly on them. If none of the online apps are working on your devices, then, contact your Internet Service Provider and ask them if there is an ongoing issue with your internet servers. In such cases, you can only wait for the technical teams to fix the trouble on their side before you can use Netflix on your PS4 console.
Turn Off Parental Controls On Your PS4
If you have enabled parental controls on your PS4, it might interrupt the running of the Netflix application. Turn off the parental controls tool on your console to see if Netflix works efficiently.
- From the “Main Screen,” go to “Settings.”
- Scroll to “Parental Controls/Family Management.”
- Choose “PS4 System Restrictions.”
- Enter your password for accessing the parental control section.
- You will see a list of different parental controls for your PS4.
- Select “Temporarily Disable PS4 System Restrictions.”
- Hit “Temporarily Disable.”
- Now, go back to Netflix and get an update on its functioning.
Initialization will remove all the data from the console. It will restore the device to its factory settings, wiping off all your games and apps. Therefore, we will advise you to keep a backup of your important files and data before moving ahead with this step.
Our team successfully resolved PlayStation Error CE-35694-7 via the initialization process. Here is how you can do it on your gaming console.
- Open the “Settings” of your PS4 from the “Main Screen.”
- You will see an “Initialization” option at the bottom of the list.
- Select it with the “X” button on your controller.
- On the next screen, there are 3 different choices.
- Go with “Initialize PS4.”
- Here, you can either go with the “Quick” or “Full” options.
- We recommend that you go with “Full” initialization because it will completely wipe out your console’s data, along with any bugs and issues.
- Hit “Initialize.”
- You will see a “Deactivating” screen. Wait for it to complete.
- Once the process is complete, you will see the next steps.
- Now, choose “Yes” to confirm the initialization process.
- The next screen will say, “Restarting the PS4… “
- Your console will now initialize. Do not turn it off or unplug it till the process is 100% complete. It may take up to a few hours.
Contact Netflix Support
If none of the above fixes seem to work, then, contact Netflix Support and explain your issue to their team. You can call the support team or chat with them through the Netflix Help Center website.
Contact PlayStation Support
In case you are still not able to solve the Netflix issue on your PS4 device, you should head to PlayStation Support and take help from the team. Click on “Online Assistant” at the right bottom of the support website, enter your credentials, and you are good to go.
Only perform the initialization step on your PS4 console when you are sure that the problem is within your console. Initialization will restore the console to its factory settings and you will have to install all your games and apps again after the process, which can be time-consuming. And do not forget to keep a backup.
These are all the solutions we have for you when your Netflix is not working on PS4. We hope you were able to solve your Netflix loading issue by this point and are happy watching your favorite episodes. Also, do remember to check out our guide on PS4 Error WS-97469-9 in case you ever encounter it in your console.
Frequently Asked Questions
Why Is Netflix Not Working On My PS4?
When Netflix is not working on your PS4, there is likely a problem with your internet connection, or either Netflix's or PlayStation's servers are down. On the other hand, Netflix may also fail to load when you have not installed the latest app updates on your PS4.
How Can I Make Netflix Work On My PS4 Again?
You can try a few fixes known to resolve this issue, such as restarting your internet router, PS4 console, and the Netflix app, installing necessary PS4 and Netflix updates, signing out of the Netflix account on all other devices, and more.
How Can I Update Netflix On PS4?
You can update Netflix this way; go to "TV and Video" from "Settings," select the Netflix App, and press "Options" on your controller. Click "Check for Update" from the side menu and proceed with the steps.
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