ovp_00012 shows up because the app detects you to be outside its list of allowed countries. Whether you're actually outside or not, here are 6 simple ways to fix the error!
As the only streaming service still offering its users to watch “The Office”, Peacock has rapidly increased in popularity. However, many people have been getting an error called Peacock error code ovp_00012, which has left them unhappy. Whatever the cause may be, in this guide I’ll talk about how you can deal with it.
Peacock’s error code ovp_00012 is related to geographical limitations, as the streaming service is only available in the US and a few European countries.
If you are in the allowed regions and facing the error, try restarting the app, your device, switching to a different device, or disabling any VPN you may be using.
If you are outside the eligible countries, you can use a VPN to access Peacock’s services by signing up on the website with a US server connection.
What Does This Error Mean?
Screenshot Of The Error code ovp_00012
Unfortunately, Peacock is a geographically limited streaming service. Peacock is only available for people in the US and a few European countries, including Germany, Italy, the UK, Ireland, Switzerland, and Austria. Thus, those of us living outside these countries cannot avail the service currently. The error code ovp_00012 is related to this limitation. The error is caused when the servers detect that you are trying to use the streaming platform from a location outside the USA and other included countries.
What Causes This Error?
Two basic scenarios can lead to the error.
You are trying to use the service from outside these countries,
You’re living in the allowed regions, but the server is detecting you from an external location.
Go through the remaining article to determine all possible solutions depending on the specific issue.
You can take multiple approaches to get rid of the peacock error code ovp_00012, depending on the reason. I have listed the most successful solutions below with their step-by-step guides.
If you’re using the app from inside the allowed locations, you can fix the error by:
Restarting the app.
Restarting your device.
Switching to a different device.
Disabling your VPN.
If you’re using it from a place that is not eligible, you can:
Use a VPN.
If you haven’t created an account already, sign up for one with VPN.
Restart The App
This solution is only valid if you’re using the Peacock app and facing issues while being in a geographical location where Peacock is available. The first step you should take when any app isn’t working is to restart it. Try restarting the app by closing it from the background as well. There is a possibility that the app will work just fine once you open it again. However, if it does not, move on to the remaining solutions.
Restart Your Device
Sometimes certain bugs can cause the error to pop up even when you’re in a region that has access to Peacock. In many cases, the solution can be as simple as restarting your device.
If you’re using Peacock on your iPhone or Android device, just use the power button to restart your phone. If you’re using Peacock on your television, either find a restart option in the settings option of your TV or simply pull the plug put and wait for a minute before you plug it back in.
If you still face any issues, move to the remaining steps.
Switch To Another Device
Doing so can help you narrow down where the problem is. If you’re able to use the streaming service on another device, the problem lies with your device or the app. If you can’t use it on another device, the problem is probably related to your account. Subsequently, follow the remaining solutions to solve your problem.
Reinstall Your App
If all else has failed so far, you might want to try reinstalling your app.
Press and hold the app icon.
Drag the icon to the uninstall option on your Android device.
If you’re using an iOS device, tap and hold the app and then tap on the cross next to the top right of the icon.
Once the app is uninstalled, locate the app in the App Store or play store.
Tap on install and wait for the app to install.
Doing so should help in fixing the error.
You may have left a VPN or proxy turned on, making Peacock believe your device is actually in some other location. If the VPN or proxy’s location is of a country not on the list of countries where Peacock provides its services, you might face this problem. You can check for a VPN using the following steps:
On Your Computer:
Open Settings by simply searching it in the search bar.
Navigate to the network and internet settings.
Check to see if a VPN is added and turned on.
VPN window in the settings app of Windows 10
Turn it off if it’s toggled on, like in the image above.
On Your Mobile Device:
Go to the Settings app on your home screen.
Open the general tab.
Select VPN & Device Management.
Turn the VPN off if it’s on.
Contact Customer Service
If none of the solutions above has worked, you should contact Peacock’s customer service. This is probably going to cost you some time as you usually have to wait a couple of minutes before getting in touch with a representative, but the effort should be worth it!
Using Peacock Outside the Official Countries
There are millions of people worldwide that want to take benefit from Peacock’s services but can’t do so due to geographical restrictions. However, fortunately for all such people, there is a way around the issue that can prevent you from receiving the error. Using a VPN is one way to enjoy Peacock’s streaming services regardless of where you are located. Follow the guidelines given below to make sure you get a seamless experience.
1. Download A VPN:
Downloading a VPN that has a US server is the first step toward using Peacock’s services. VPNs such as ExpressVPN or Nord VPNs usually cost money, but they are worth the expense. Once you’ve downloaded the VPN, connect to its US server.
2. Sign Up On Peacock’s Website:
While you’re connected to the VPN, sign up on Peacock’s website by creating a new account. Follow these steps to successfully sign up:
Either download the peacock app on your device or head directly to Peacock’s website at Peacocktv.com
Enter your email to create an account and set your password.
If you only want to avail the free peacock service, you’re all set.
If you want to avail the premium or premium plus service, add billing information after choosing your package.
Preference your PayPal details, and you should be all set.
Once you’re done with these steps, you can go ahead and use Peacock to view your favorite shows, regardless of wherever you may be in the world.
Peacock is one of the biggest competitors to veteran streaming services such as Netflix, but a certain error hinders its users from enjoying it fully. The error is caused by either the user being located outside the available countries, or being mistakenly detected as such. If you are from the eligible countries, restart the App and your Device, reinstall the App, switch to a different device, and disable any VPNs you have on. If instead you wish to access it but are not eligible, you can do so using a VPN to sign up on Peacock’s Website. If error still does not go away, go to Peacock’s User Help.
The best method to contact Peacock's customer service is through their telephone number, i.e., (212) 664-7864. Alternatively, you can also contact them via email at [email protected]. You can also write down your complaint here.
Which VPN works with Peacock?
There are a number of different VPNs that you can use with Peacock. The most popular choices include:
Is Peacock worth it?
Yes, Peacock is worth the hassle. Unlike other competitors, such as Netflix, Peacock is free. You can watch thousands of hours of content without paying a dime. The only catch is that its free service is ad-supported. If you're too annoyed by ads, you can switch to their premium service, which costs $4.99 per month, exclusive of tax.
What does it mean when you receive US data roaming rules not met?
If you're facing this issue, it probably means that your VPN is not functioning properly. However, this is not something to worry about, as you can easily solve it by changing your VPN or disabling and enabling it back on.
Can I play videos on Peacock in airplane mode?
Technically, yes. However, in order to do so, you will have to download the episodes or videos you want to watch to keep them offline. The new premium plus plan allows you to download shows to your android or iOS devices. You can avail of this service at 10$ per month or 100$ per year.