ovp_00012 shows up because the app detects you to be outside its list of allowed countries. Whether you're actually outside or not, here are 6 simple ways to fix the error!
As the only streaming service still offering its users the ability to watch The Office, Peacock has rapidly increased in popularity. However, users primarily on the Roku forums have been getting an error called Peacock error code ovp_00012, which has left them unhappy.
The prompted message states:
“Something went wrong. OVP_00012 – Sorry, Peacock is not yet supported in your region.”
The error is caused when the servers detect that you are trying to use the streaming platform from a location outside the USA and other countries. Whatever the cause may be, in this guide, I’ll talk about how you can deal with it.
The error is related to geographical limitations, as the streaming service is only available in certain countries.
If you’re in an eligible country, VPN interference may be causing an issue.
Ironically enough, from outside an eligible country, you can fix it by using a VPN.
Hold up! Before moving on, try seeing if a simple restart can fix the error!
1. Disable VPN
If you’re in the US or any eligible country, the error might have popped up because you’re using a VPN. I’ve forgotten to turn mine off plenty of times, so it’s a problem many face.
The reason the VPN can be an issue with Peacock and really any other geographically limited service is that it may cause the service to think you’re living in another country. To fix this, simply turn off your VPN and then restart the app.
2. Reinstall Your App
Another cause is that your app’s files may have gotten corrupted somehow. This seems threatening, but it’s something that happens all the time. Usually, the app can resolve this by itself, but occasionally, you have to reinstall the app to do so manually.
3. Consult Your ISP
One last thing you can attempt is to ask your Internet Service Provider to give you a new IP address. Once you’ve got it, waiting a day or so without using Peacock should have your location properly re-assigned.
4. Using Peacock Outside the Official Countries
There are millions of people worldwide who want to benefit from Peacock’s services but can’t do so due to the restrictions. However, fortunately for such people, you can use a VPN to bypass this limitation.
Follow these steps:
Download and turn on a VPN.
Connect it to the US. (If there isn’t an option for this, connect it to any of the other European countries Peacock is available in)
Create an account on Peacock with the VPN on.
You now have access to Peacock!
Note: While you may be able to use this account now without connecting to a VPN each time you want to watch something, I still recommend you do so to avoid any future complications.
5. Contact Support
If the error still does not go away, go to Peacock’s User Help. You can find valuable assistance and troubleshooting steps on Peacock’s User Help platform to address the issue.
They often have a dedicated support team and resources to help you resolve any remaining errors and ensure you can enjoy your content seamlessly.
Peacock’s geographical limitations are the cause behind this error. With its steadily increasing viewer base, I was quite shocked to learn how strict it is with the restrictions. Furthermore, it can easily misread your location if you use a VPN or if you’ve recently moved places.
Until and unless Peacock becomes global, all you can do when faced with errors like these is to repeat the fixes until they work. It might be annoying, but perhaps that’s what it takes to watch The Office.
Frequently Asked Questions
How can I contact Peacock's customer service?
The best method to contact Peacock's customer service is through their telephone number, i.e., (212) 664-7864. Alternatively, you can also contact them via email at [email protected]. You can also write down your complaint here.
Which VPN works with Peacock?
There are a number of different VPNs that you can use with Peacock. The most popular choices include: