PS4 Share Play Not Working [Solved]

Detailed guide regarding non functionality of share play on PS4.

Share play is a very important feature that many of us use while playing PlayStation games. It easily allows you to share a game with your friends. It is a big up for many people who just like to play with their friends or just be included in general, saving them the money and effort to purchase the games. Although the experience is not full, it is good enough for many people. If you are such a person who avails this or provides this facility for others, you might be dismayed to find out that PS4 share play not working on your Play Station.

Do not worry though as we are here to fix this. You might also find these articles useful ws-37469-9 NW-102311-8.

Key Takeaways

  • One of the parties gets disconnected or both parties get disconnected simultaneously or one party cannot join at all or if they succeed in joining, they cannot see the screen or cannot play alongside.
  • Causes can include internet connectivity issues, server connection issues, compatibility problems, or some settings restrictions.
  • Solutions include increasing internet speed, using a VPN, checking software compatibility and disabling parental controls.

Specifications and Causes

The issue is quite frustrating, usually what happens is in between a session one of the parties gets disconnected or both parties get disconnected simultaneously. It is also possible that one party cannot join at all or if they succeed in joining, they cannot see the screen or cannot play alongside you. All of these issues defeat the purpose of share play in PSN.

In such cases, the causes are relatively a lot. There may be some internet connectivity issues, server connection issues, compatibility problems, or some settings restrictions. It should be kept in mind that these anomalies can be at both parties’ ends, so they need to be worked upon likewise.

Solutions for This Issue

Note: To avoid any problems, kindly make sure to adhere to the complete instructions. Furthermore, please follow the solutions in chronological order, as they have been listed in that sort of manner.

There are these few overall simple solutions that we would highly recommend that you implement first instead of jumping straight to the main solutions. These are fairly simple and can be expected to solve your issue.

  1. All parties should reboot their respective consoles.
  2. It is advised that you restart your internet device.
  3. Try twice to join a session.

Now let’s move on to specific solutions.

Internet Speed Not Enough

Just like we need food to function and perform day-to-day tasks, online services require an internet connection. A good stable high-speed internet connection is a must for share play. It has been confirmed through SONY itself that an internet connection speed of at least 2 Mbps is a must for share play to function normally. If either of the parties does not have this, it may be the root cause of this issue.

If you are unaware of what your internet speed is, contact your ISP and find out about it, if it is lower you can ask them to upgrade it, or just for checking you can use an online service such as Okla.

internet speed test
a possible result of speed test

Using a VPN

It is also possible that the person on your share play is in a region in which the game you are playing is unavailable. You can easily check that by doing a quick google search regarding the regions in the available game. A way around this situation will be to use a VPN. VPN can change your location on the internet, tricking the system to believe that you are in another part of the world. VPN accounts are easily available, but you must use a trustworthy VPN such as Nord VPN to insure an encrypted and safe connection so that all of your data is secure.

Given below are some VPNs that we can suggest:

Software Compatibility of Devices.

Another very important factor in play is whether the devices connected are at the same software version or not. The devices of both parties may be at different versions owing to updates being rolled out separately especially if there is a regional difference. In such cases, one side may have new features not supported on the other console making the devices incompatible with each other. The best course of action is to check if your device has a pending update if it has, updates your device. To check for pending updates, follow this procedure:

  1. Click “Settings” upon opening your homepage.
  2. Select “System Software Update” from the list of options displayed.

    System software update PS4
    Possible display
  3. After you click it, a message will appear indicating whether or not your console has been updated to the most recent version.
  4. Should this be the case, you will be given the option to update your console; choose it.

Checking Parental Controls

There is also a possibility that some settings on your PS4 are affecting the ability to join or make a share play session. One such setting is parental control. If parental control is enabled, due to some safety features it may prevent. To check if this is the case, follow these steps:

  1. Go to “Settings” from your console’s home screen.
  2. Select the “Parental Controls” option.
  3. Choose ” PS4 System Restrictions”
  4. Now you will be asked for the password, enter it in the dedicated space.
  5. Now disable each setting from all of the settings.

Doing this will completely disable all restrictions and now you should be able to use share play successfully if this was the issue.

Age Limit Restriction

Another probable cause is that the age of the user that joins the share play session is under the age limit required to play the game. This will subsequently not allow the user to join you in-game thus leading to a perceived PS4 share play not working. This can now be a big issue as there is no possible way to change your D.O.B on your PSN account and one set in the beginning remains the same throughout. The only possible solution is to create a new account and play the game through that account.

Creating a new account can be done through this process:

  1. Choose “Power” from your home screen, then “Log out of PS4”.
  2. Press the “PS” button on your controller, select “New User,” and then select “Create a User.”

    create new profile
    Option showing selection
  3. Agree to the “User Agreement” and follow the steps.
  4. Select “Sign Up Now” when you get to the “New to PlayStation Network? Create an account” option.
  5. Make sure to choose a different region when choosing your “Region,” “Language,” and “Date of Birth.”
  6. In a few shorter steps, your account will be created.

What To Do If None Of The Solutions Work.

There is a slight possibility that even after trying all the solutions, the problem may not be fixed. In this situation, it is recommended that you get in touch with Play Station’s official facilitation center via emails, calls, or in-person visits. They will be better able to advise you on what to do next. They can be contacted here.


We hope we have resolved PS4 share play not working entirely, and now you can use the service again. In case of any errors regarding any console or general tech, do check out our website.

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