Error 31 Other Network Problem [Causes & Fixes]

Learn how to resolve error 31 caused by network problem.

Other network issues can occur for a variety of reasons. When this error occurs, you won’t be able to text anyone until the problem is fixed, and a text appears under the message, in red colour, that says, “Error 31: Other Network problem“.

This typical error appears when you use a third-party app for messaging. Although you will be able to use the data and other services, you will not be able to text due to this problem. Here, I will tell you how you can get rid of this error on your device, so let’s get into it.

Error 31 other network problem
Error 31 Another network problem pops up – Image Credits (Emopulse)

Key takeaways

  • Error 31: Other Network Problem can occur when using third-party messaging apps or having iMessage enabled on iOS devices, preventing texting functionality.
  • Clearing the cache and data of the messaging app can help resolve the error, providing a fresh start and improving performance.
  • Switching to the official Verizon Messages app is recommended for Android users, as it offers better compatibility and reliability with the Verizon network.

What Causes Error 31: Other Network Problem?

The main causes of the error include:

  • When you send a text message from a third-party app on an Android device. If you use iOS, it might show up if you have iMessage turned on.
  • An uncleared cache.
  • Piled up data.

How To Fix Error 31: Other Network Problem?

Important Note: I would advise you not to waste your time trying to fix this error by restarting, factory resetting, or resetting your phone.

Here is a list of how you can fix this issue in very easy and basic ways:

  1. Switch messaging app.
  2. Clear the cache and data.
  3. Disable signal extender.
  4. Disable iMessages

Switch Messaging app

On an Android device, error 31 is most likely caused by a third-party application that is having communication issues with the Verizon network. Using the Verizon official app for messaging is preferable and more secure for Android users.

Additionally, Verizon’s own messaging app will assist you in resolving error 31 and other issues and is more reliable than third-party applications.

Verizon messages app
Verizon Messaging app – Image Credits (Emopulse)

How To Download The Verizon Messaging app

The Verizon messages app is very quick and simple to download:

  1. Open the Play Store on your smartphone.Playstore searchPlaystore search option – Image Credits (Emopulse)
  2. Next, search for Verizon Messages.
    Playstore search
    Search “Verizon Messages” – Image Credits (Emopulse)
  3. After that, download the Verizon messages application by clicking the Install button.
    Playstore install application
    Install – Image Credits (Emopulse)
  4. Finally, sign up by entering your information.

Clear The Cache And Data 

Even if having the Verizon messages app doesn’t help, I would recommend you delete your app’s cache and data. It gives your app a fresh start, clears out unnecessary data from your storage, and smoothes out your experience.

Disable Signal Extender

The signal extender is a device that enhances communication signals so they can travel further. When this issue happened to me, I  temporarily turned off my signal extender and Wi-Fi.

Signal extender
Verizon’s signal extender – Image Credits (Emopulse)

Once you have completed both tasks, try sending a message over the mobile network. You will be aware of the imposter if your message is successfully sent. It could imply that your signal extender prevented your device from sending a text message somehow.

Inform the signal extender provider of this, and they should send a technician to assist you in fixing the problem with your signal extender.

Disable iMessage

You should disable your iMessage if you use iOS. The error message may appear if an iOS user tries to text an Android user and vice versa.

How To Turn Off iMessage

  1. Go to your phone’s Settings menu.
    iOS settings
    iOS home screen settings – Image Credits (Emopulse)
  2. Then, select Messages from the menu.
    iOS messages
    iOS “messages” option in settings – Image Credits (Emopulse)
  3. Lastly, toggle iMessage to the off position by clicking on it.
    iOS iMessage settings
    iMessage settings on iOS – Image Credits (Emopulse)

After disabling the iMessage option, you can determine whether the error has been fixed or not. If it doesn’t work, you can always contact Verizon directly for support.

Also Read:

Frequently Asked Questions

What is Verizon Error Code 31?

Verizon error 31 other network problem appears when you send messages using third-party apps. If you use iOS, then iMessages must be the cause of it for you. To fix the problem, simply disable iMessage and download the Verizon messages app in place of the third-party ones.

How do you refresh text messages on Android?

Firstly go to settings, then apps and notifications, then messages, and lastly, clear cache and data. It will not delete any of your messages, so you don't have to worry about it.

How do I refresh My Verizon phone signal?

Turn off the power to your phone and take out the SIM card to manually update the towers. Wait a moment. After placing the SIM card, switch your phone back on. The closest towers will be automatically updated on your phone.

Why does my iPhone keep displaying "Message Failed to Send"?

The user who you are sending the messages doesn't have an iPhone, or it could also happen if you or the person you are talking to has disabled iMessages. Go to Settings > Messages > iMessage on your device to see if iMessage is enabled.

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