Error Validating Basket Doordash – Solved

Learn how to fix the common validating Basket Doordash error.

Door Dash is a popular app. However, sometimes door dash can give us an error when we’re trying to order our food. The error validating basket Doordash is one of the most common problems that you can face on the app. And it is especially annoying because it pops up after we’ve placed all our food in the basket and are ready to check out. I will provide a step-by-step guide on fixing this error.

Key Takeaways

  • The “error validating basket” is a common issue that users may encounter while using the DoorDash app to order food. It prevents users from proceeding with the checkout process after adding items to their basket.
  • The error can occur due to various reasons, including outdated app versions, cache memory issues, empty carts, loss of internet connection during ordering, registration problems, trace ID errors, or inability to connect to DoorDash servers.
  • To resolve the error, users can try filling up their basket again, changing their order, checking their internet connection for stability, updating the DoorDash app to the latest version, clearing the app’s cache, resolving tracking ID errors through customer service, addressing registration issues, or contacting DoorDash customer care for assistance.
  • If everything else fails, you can always contact Doordash’s customer care and explain your issue to them

What Exactly Does This Error Mean?

To put it in simple terms, it means that the app has failed to authenticate and identify your order. Subsequently, it prevents you from going towards further steps in the order process, such as payment and delivery options. Thus, in order for you to complete your order, you need to resolve the error. A pop-up appears in mid-screen saying, “Error validating basket”.

Error Validating Basket-Doordash
Error Validating Basket (Image by Emopulse)

What Can Cause The Error?

DoorDash is one of the most popular apps. It serves around 25 million users and has over 390,000 restaurants registered on it. This means that sometimes the logistics and management of these operations can get overwhelming and result in bugs and errors. There are multiple different reasons that can result in your app showing an “error validating basket”. The most popular reasons for this error are:

  1. Your app is out of date and needs to be updated.
  2. There is a cache memory loss issue.
  3. Your cart is actually empty.
  4. Loss of internet connection during ordering.
  5. A registration problem may have occurred.
  6. Trace ID error.
  7. Unable to connect to Doordash servers.
  8. Out-of-stock items in your basket.

How To Resolve Error Validating Basket?

Luckily the problem has many different fixes that can solve your issue depending on what is causing them. Be sure to go through all of the steps listed below to ensure that your problem gets resolved, and you can go back to ordering your food in peace.

Fill Up Your Basket

Sometimes, the app glitches out and can enter empty your basket at the end or just not add items to it even when you’ve added them yourself. Thus, the first thing you should do is to check if the basket is showing any items, to begin with.

If the issue is that your app won’t let you add items to it, try restarting the app or contacting customer care. However, if items are successfully added to your cart and you’re still getting this error, move on to the next solutions.

Change Your Order

As absurd as it sounds, sometimes you might receive the error for no reason other than the item being out of stock. Even if the app is showing something available on the menu, it might be out of stock due to a glitch. Thus, try to change your order if you feel like eating something else. This might fix your validating basket error issue. If the problem still prevails after changing your order, follow through with the remaining steps.

Check Your Internet Connection

It is not uncommon for apps and devices to face connectivity issues. There is a likelihood that a pause in your internet connections may have broken the app’s connection with DoorDash servers.

Thus make sure that you have a stable internet connection while ordering your food. This problem is especially prominent if you use mobile data on your phone, as your cellular signals can disrupt frequently.

Once you’ve connected to a stable internet connection, try ordering again. Your order should go through to the next steps without giving you the “error invalidating basket” Doordash problem.

Update Your Doordash App

Newer apps come with improved features and bug fixes. Thus, it is recommended that you should always keep all of your apps updated. The same goes with Doordash as well. Doordash routinely updates its app in both the app store and the play store. Thus, if you’re constantly receiving this error, you might want to check if your app is updated.

  • To check if an update is available, simply go to your App Store or play store, depending on your device.
  • Search for Doordash.
  • If an update is available, you will see an option that says update in place of installed or install.
  • Tap on update and wait for a few minutes as the app updates.
  • Restart your device after the update completes.

This should prevent the error validating the basket Doordash problem. However, if you’re still getting an error and your app is up to date, move to the next steps given below.

Clearing Cache

A cache is basically frequently used data that any application or software stores on the device. This enables the app to retrieve the data much faster and increases the running speed of the app. Like all apps, Doordash uses cache as well.

However, sometimes Doordash or essentially any app may malfunction due to cache. The solution to this problem is to clear the app’s cache on your device.

The process for clearing cache is relatively a bit more complex, but don’t worry. We have listed the procedure step by step for iOS and Android apps below.

For iOS:

  • Double tap on the home button and swipe up the Doordash app window in order to force quit the app.
  • Alternatively, if your device is newer and does not have a home button, swipe up and then swipe up again on the app window.
  • Go to your device settings.
  • Navigate to the “general” tab in settings.
clear cache settings doordash
Clear cache settings
  • Open the iPhone storage settings in general.
    IOS Storage doordash
    IOS Storage

    IOS Storage on Door Dash

  • Scroll through and click on Doordash.
  • Click on the offload app option and confirm.
Offload App settings

This should clear all the cache from the device. Tap on the app again, and let it load afterwards. Once the app is loaded, sign back into your account and go ahead with your order.

For Android:

  • Connect your phone to the internet.
  • Go to your phone’s settings.
  • Navigate towards the settings option.
  • Open device storage.
android storage settings doordash error fix
Android storage settings
  • Open Doordash app under storage.
  • Choose the clear cache option.
Door dash error validating basket cache fix
A screenshot of the Doordash’s window in settings

Clearing cache should resolve your issue. However, if you’re still facing the “error validating basket” problem, try performing the remaining solutions listed below.

Tracking ID Error

This is a problem you’ll face once in a blue moon. However, it’s still possible. Sometimes there can be an error in tracking. This problem has nothing to do with you but rather is a fault on the app’s side. In order to make sure this isn’t the problem or to resolve it as well, contact Doordash’s customer service wing. Once the order resolves from their side, you can go on to complete your order.

Registration Issue

Sometimes the app can face glitches that allow you to be logged in while your account isn’t logged in on Doordash’s server. You can simply diagnose this issue by logging out and checking if it lets you log back in or not. If you have a problem logging back in, this is the potential cause for the error validating the basket on doordash. Change your app’s password and log back in with your new credentials, and it should let you go ahead with ordering your food.

Contact Customer Care

This is the last method you can use towards solving your problem. If everything else fails, you can always contact Doordash’s customer care and explain your issue to them. A lot of times, getting in touch with any company’s customer service representatives is a hassle but it does pay off as they are best suited to help you with your problem.


When using the DoorDash app to order food, users may encounter the frustrating “error validating basket” issue, which prevents them from completing their order. This error can arise due to various factors such as outdated app versions, cache memory problems, empty carts, internet connection issues, or registration glitches.

To resolve the problem, users can try filling up their basket again, changing their order, ensuring a stable internet connection, updating the app, clearing the app’s cache, resolving tracking ID errors through customer service, addressing registration issues, or contacting DoorDash’s customer care for assistance. Following these solutions will help users overcome the “error validating basket” hurdle and successfully place their orders.

Also read our articles on How to disable firewall?

Frequently Asked Questions

How do I contact Doordash's customer service?

Fortunately, Doordash provides a variety of mediums through which you can get in touch with them. You can get in touch with them through their customer service phone number at +1(885) 431-0459. If you prefer text messages, they offer a live chatting option as well,

Does clearing cache remove all my device's cache?

No, it does not. Clearing cache will only clear cache from the respective app you have chosen. All your other apps and device's cache will still remain stored in your device's memory. If you want to clear the cache for other apps, you will have to do so by following the process given above for each app respectively.

Will deleting and reinstalling my app solve the issue?

Potentially yes or no. It depends on what the problem is that is causing you the error invalidating the basket on Doordash. If the issue is related to the app, reinstalling it can resolve your issue. However, if it is any other problem, this won't help. It is recommended to reinstall the app as a last resort option.

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