Users on the Hulu forums have been reporting errors while switching profiles for a while now. These errors have been dubbed the Hulu switch profile error. It started surfacing after Hulu decided not to allow Facebook logins anymore in 2019. The error appears both on the app and web versions of Hulu.
Even though the error should only appear when switching profiles, users have also reported it prompting up when they’re watching something. The error message states: “We encountered an error when switching profiles.”
Key Takeaways
- The error is usually prompted when users try to switch to a different profile. In some cases, it can occur during playback.
- Its causes include a bound Facebook account, logged-in devices interfering with geographical data, and cached data.
- A couple of simple fixes include detaching the Facebook account, removing unused devices, and clearing the cache.
Note: Before we begin, try these general methods I’ve used to fix the error:
- Update Hulu
- Reinstall Hulu
- Clear Hulu/Browser Cache
- Log Out Of Other Devices
Unbind Facebook Account
As I mentioned previously, Hulu took away the option to log in via Facebook in 2019. Due to this, some users who logged in this way could no longer do so. This also led to a situation where if you made a new account using the same account as your previous Facebook one, the error could be prompted.
I fixed this by detaching the old account from within Facebook. The steps are as below:
- Go to Facebook Settings: Click on your ‘Profile > Settings & Privacy > Settings.’
- Access Accounts Center: Select ‘See more in Accounts Center > Your information & permissions.’
Your activity off Meta technologies (Image by Emopulse) - Delete Specific Activity: Now click ‘Delete specific activity > Hulu > Delete.
Disconnect specific activity (Image by Emopulse)
Use Incognito Mode
Another quick fix I found was to use incognito mode to deal with the error. While incognito mode can cause other errors, for some reason it works very well as a treatment for this one. Users on the Hulu forums also commented that it helped them.
The Verdict
Hulu switch profile error occurs for users who used Facebook to create their Hulu accounts back when it was an option. Hulu released some statements regarding their efforts to fix it a few years back, but I couldn’t find any recent updates. Clearing the cache or using an incognito/private window can treat the error temporarily, but I’ve found the best way is to detach your old Facebook account.
If this helped, also take a look at our other guides on Hulu errors:
Frequently Asked Questions
Why is Hulu not letting me switch profiles?
Hulu switch profile error occurs due to an interfering bound Facebook account. In other cases, it may just be lousy internet or cached data.
Why am I facing Hulu switch profile error even though I only have one profile?
Hulu switch profile error occurs due to an interfering bound Facebook account. If you have only one profile, you can fix it by creating another and then switching back.
Why is my Hulu showing an error.
Hulu errors are generally caused by a bad connection, cached data buildup, or an outdated app version. If you're facing a specific error, the cause may be different.
Good job! Please give your positive feedback
How could we improve this post? Please Help us.