12 Ways To Fix Disney Plus Error Code 91

Having problems streaming on Disney Plus due to error code 91? One reason this error appears is that connections to Disney's servers have failed. Try these 12 methods.

If you are trying to stream content on Disney Plus, you may encounter a variety of errors. Disney Plus Error Code 91 is one of the most typical issues. When you try to access Disney Plus services on a computer, a smartphone, or a tablet, the error message pops up. Being unable to stream your favorite TV shows and movies can make this issue annoying and frustrating.

Key Takeaways

  • Error code 91 on Disney Plus can occur due to various reasons, including changes in internet settings, server issues, poor connectivity, cache accumulation, or temporary service disruption.
  • To resolve the error, check the status of the Disney Plus server, ensure a stable internet connection, reboot your router, clear browser cache and cookies, and delete and reinstall the Disney Plus app.
  • Consider using a VPN, clear the app cache, update the app, reduce video streaming quality, perform a power cycle of network equipment, try streaming on a different device, and contact customer support if needed. Contacting the Disney Plus Help Center can provide further assistance and access to specific error-related information and FAQs.

Disney Plus Error Code 91, What Is It?

The Disney+ Error Code 91 is one of the most frequent Error messages that prevents its users from using the service. This issue may occur when connections to Disney’s servers fail or your Disney plus Account is unable to establish a relationship. It might also be brought on by a poor Internet connection, a corrupted cache, a down server, or a brief service interruption.

The error code is 91 and it says, “Due to an abnormally high number of requests, we have temporarily blocked traffic from your IP address. Please try again later.”

Error Code 91Image credits: Emopulse
Error Code 91
Image credits: Emopulse

Why You May Encounter It?

The unpleasant Error 91 that appears on Disney+ accounts can occur for several reasons. The following are a few typical causes of the error:

  • Internet settings have changed, but the device has not been updated
  • The Disney Plus server might be down
  • erratic or poor internet connectivity
  • Too  much accumulation of temporary files and cache
  • Service disruption for a short while

How To Fix?

On the Disney Plus streaming service, error 91 is one of the most frequent error codes to occur. To fix the problem, I suggest following the steps below.

  • Check the status of the Disney Plus server
  • Check your internet connectivity
  • Reboot your router
  • Delete browser cache and cookies
  • Delete and reinstall the Disney app
  • Try using Disney Plus through a VPN
  • Clear Disney Plus app cache
  • Update the Disney Plus app
  • Reduce your video streaming quality
  • Run the power cycle of your network equipment
  • Try switching to a different device to stream Disney Plus content
  • Contact customer support

Check the status of the Disney Plus Server.


Power Cycle your Router
Power Cycle your Router

If you have this error. Checking to see if the Disney Plus servers are active might be your first course of action. Visit Down Detector to check if the server is running or is encountering some issues. There is little you can do if you discover that the servers are offline other than wait until the problem is resolved by Disney Plus developers.

Check Your Internet Connectivity

You need a solid network connection to stream content on Disney+. Make sure you have a minimum of 5.0 Mbps to stream your favorite TV series or movies on Disney Plus. To evaluate the speed of your connection, I recommend Running a Speed Test.

Perform a speed test to check the speed of your connection

Reboot Your Router

You could also try to increase the speed of your WIFI Internet network by restarting your modem and router if it falls below the minimum recommended speed. To restart your router, follow the instructions provided below: Internet Router

  1. Your modem or router should have a power button on the back.
  2. To turn it off, you just need to push the power button once
  3. Unplug the modem/router power cable.
  4. After a minute, reconnect the power cable and turn the router back on.
  5. Try to access Disney Plus again after the connection has been established. If you can stream content, Hooray! The error seems to be resolved. If the issue still doesn’t go away, I advise trying some of the additional options listed in this post.

Delete Browser Cache and cookies

If you use a web browser to access Disney Plus, you need to clear the cache and cookies first. Your browser’s cookies and cache may become corrupt, which will cause the error code 91. The majority of browsers have facilities built in for cleaning cache. However, I’ll demonstrate how to clear the cache on one of the most popular browsers; Google Chrome.

  1. Open Google Chrome on your device.
  2. In the top right corner, click the three dotted-line icons to continue.
  3. Click after choosing “More tools” from the menu bar that appears.
  4. Then pick Clear browsing data.
    Clear Browsing data
    Clear Browsing Data
  5. Pick the window of time during which the action must be finished.
  6. Click Clear data and select All Time to delete all the data.
    Clear Data
    Clear Cookies and Cache

Delete And Reinstall The Disney App

Install Disney Plus App
Reinstall Disney Plus App

You can see if uninstalling and reinstalling can help you fix error code 92. Just delete the existing Disney Plus application and download and install the new version of the app. When you reinstall, the program will start up, and all of the preexisting cache files will be deleted.

Try Using Disney Plus Through A VPN

VPN Service
Use a VPN connection to access the app.

If you’ve tried the aforementioned fixes and the problem still exists. A VPN might be used to improve connectivity. Change the region with a VPN. To get a better connection, select a VPN service that works for you and connect to other countries or locales. In addition to providing privacy and security, VPNs also help to speed up ping times and help to promote secure web browsing. Moreover, this may also be used to fix the Disney Plus error code 91.

  1. Join a respectable and trustworthy VPN service.
  2. Go to the app store to download the VPN app.
  3. Log into your VPN account or app.
  4. Connect to a nearby server.
  5. To determine if the issue is still present, open your Disney Plus app to check if it resumes its normal functioning.

Some popular and reputable VPN services are offered by: Express VPN, Nord VPN, Surf Shark, and many others.

Clear Disney Plus App Cache

Temporary files are frequently used to improve the device’s performance. Unfortunately, they can become corrupted over time and cause streaming errors.

  1. Go to settings from your home screen.
  2. Choose applications and look for Disney Plus.
    Storage usage
    Storage usage of the Disney Plus application
  3. Touch the storage
  4. Select clear data or clear cache.
    Clear the cache of the Disney Plus app

Update The Disney Plus App

You might have forgotten to update your Disney+ app with some crucial version upgrades. Go to the app store on your smartphone. Disney Plus on the search bar. Check whether there are available updates and install them.

Rebooting your device is necessary to finish the update cycle. You will need to have sufficient storage on your device for the update to be installed.

Disney Plus frequently releases updates to address problems and issues that could be the source of the error.

Android Device

Disney Plus Update on android
Update Disney Plus application on Android device
  1. Select the “My Apps and Games” option from the “Menu” after opening the Google Play store.
  2. Choose the Disney Plus app from the list, then click “Update.”

iOS device

Disney Plus app update on apple
Update the Disney Plus application on iOS


  1. To see the list of available applications in the AppStore, click on the profile.
  2. To install the most recent version, click on the update button next to the Disney Plus App.

Reduce Your Video Streaming Quality

Lower the streaming video quality of your content if you get the Disney Plus error code; this will also help if your internet connection is slow. Reduce data use in Disney Plus settings to achieve this.

Disney Plus now supports HD and SD as its two default video resolutions and can also support 4K resolution on compatible devices.

There are automated and saved data video quality presets. You can adjust the video quality setting on the app using the following instructions:

  1. Launch the Disney Plus app.
  2. In the app, click the symbol for your profile.
  3. Access the app’s settings
  4. Adjust the data usage for both WIFI and cellular individually under “Video playback.”

Run The Power Cycle of Your Network Equipment

If you believe that an unreliable internet connection is causing the error. A quick power cycle of your network equipment will fix the problem. It allows your modem or router time to cool down and clear its memory. You can run the power cycle by following the steps below:Power Cycle your Router

  1. Shut down your modem and router.
  2. Wait at least 30 seconds.
  3. First, connect the modem, and then wait 60 seconds.
  4. Wait for two minutes after plugging in the router.
  5. Turn it on to see if the error resolves.

Try switching to a different device to stream Disney Plus Content

You can try watching Disney Plus on your mobile device if you’re currently using a desktop or laptop computer. You can also utilize a different browser if you’re streaming using a web browser on any device. Your smart TV or streaming sticks are the next options. Try using one of these to stream Disney Plus.

Contact Customer Support

Error Code 91
Image credits: EmopulseIf you have tried our recommended fixes, none of them seems to resolve the Disney Plus Error Code 91. I advise getting in touch with the official DISNEY PLUS Help Center. Moreover, you may either search for a specific error or discover it in their frequently asked questions section.

Final Words

Disney+ Error Code 91 occurs when there is a failure to establish a connection with Disney’s servers, often due to an abnormally high number of requests from a specific IP address. This error may result from various factors, including changes in internet settings, server downtime, poor internet connectivity, excessive cache and temporary files, or brief service disruptions.

To resolve the problem, users can try several troubleshooting steps, such as checking the server status, verifying internet connectivity, clearing cache and cookies, updating the app, using a VPN, adjusting video streaming quality, and rebooting network equipment. If these steps don’t work, contacting Disney Plus customer support for further assistance is recommended.

Furthermore, there are plenty of other Errors you may encounter when streaming your favorite content on Disney Plus. Therefore, I also suggest reading some of our other content on solutions to other Disney Plus Error codes:

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