How To Fix PlayStation Error Code E-8210604a? [2023]

The PlayStation error code E-8210604a occurs due to a payment method issue; try the following fixes!

PlayStation error code E-8210604a has been reported by users on Reddit who have updated a debit card that has expired, which may prohibit them from finishing their PS Plus or PS Now membership. The issue indicates that your current payment method needs to be processed.

The error code with the message “An error has occurred (E-8210604A)” may appear when you try to connect to the PlayStation servers, for example, to purchase in the PlayStation Store.

PlayStation error code E-8210604A image
Error message – Image Credit [Emopulse]

Key Takeaways

  • The PlayStation error code E-8210604A occurs when there are issues with a payment method. When you pay to purchase a new membership or renew your expired one.
  • Your payment methods, outdated data, account-related problems, shaky internet connections, temporary outages in the PS store, etc., might cause the error.
  • To troubleshoot the problem, check your internet connection, reboot your PlayStation, and re-download the game or application. After that, you can try signing out of the PlayStation Network, altering the linked email address of your account, adding money to your wallet, and more.

Causes Of The PlayStation Error Code E-8210604a

The PlayStation error code E-8210604A may appear for several reasons:

  1. Your payment method issues.
  2. Outdated data.
  3. Account-related issues (expired credit card, corrupt PS Store profile or PSN account, etc.).
  4. Shaky network connections.
  5. Temporary outage in the PS Store.

Note: Depending on the issue, the PlayStation error code E-8210604A could be caused by any of your PlayStation’s user accounts. Additionally, the PlayStation Store might be unavailable or undergoing maintenance. In this situation, you’ll have to wait until the store is open again before you try to make a purchase.

How To Fix The PlayStation Error Code E-8210604a?

Try rebooting your PS4 and PS5 consoles first. Additionally, try removing and re-downloading the game or application, causing the error code E-8210604A.  If your PlayStation is connected via Wi-Fi, try moving it closer to the router or switching to a different Wi-Fi network. Ensure the Ethernet cable is securely connected, and if using one, try a different port on the back of the console.

Try basic solutions first:

  1. Restart your internet router
  2. check your Internet connection
  3. Factory reset your console

If you are still facing PlayStation error code E-8210604A, try the following:

  1. Sign Out and Sign In To the PlayStation Network
  2. Alter the linked email address of your PS account.
  3. Add money to your wallet
  4. Add A New Payment Method
  5. Use PayPal

1. Sign Out And Sign In For the PlayStation Network

The PlayStation error code E-8210604A has been fixed by logging out and back into your PlayStation account. This solution worked like magic for Reddit user HumbleMungus in a Reddit thread. You can accomplish it in the same manner by taking the following actions:

  1. Navigate to “Settings” from the PlayStation home screen.
  2. Select “Account Management.”
    Image of Account management in settings
    Account management – Image Credit [Emopulse]
  3. Click on “Sign Out.”
  4. Confirm by selecting “Yes.”
    image of sign out in account management
    Sign out – Image Credit [Emopulse]
  5. Click “Sign In” from the “Account Management” menu after signing out.
    image of sign in
    Sign in – Image Credit [Emopulse]
  6. Enter your account credentials and sign in to your account.
    image of sign in using email and password
    Sign in – Image Credit [Emopulse]

2. Alter The Linked Email Address Of Your PS Account

Change the email address associated with your PlayStation profile to a different one. According to numerous accounts, this suddenly resolved the issue. You should connect a Gmail email address to your PlayStation profile. Apart from that, this very solution proved effective for several Reddit users, including Bugfixesglitches and Puggggo.

The steps are as follows:

  1. Go to Sony’s website’s “Account Management” page.
  2. Sign in to your PS account.
  3. Choose the “Account settings” option.
  4. Select “Sign-in ID(Email Address)” from the right side menu and then click the “Edit” option.
  5. Enter your new “Email address” and “Continue” it.
    image of Change Sign-In ID
    Change Sign-In ID – Image Credit [Emopulse]
  6. You will receive an email to confirm your identity at your new email address. Click the “Verify” option.
    image of Verify your email address
    Verify your email address – Image Credit [Emopulse]
  7. Check if the issue has been resolved by returning to the console and logging in using the new email address.

3. Add Money To Your Wallet

Upon the recommendation of Reddit user Hawke3443, I followed the suggestion of manually adding funds to the wallet, and it successfully resolved the issue on our console as well.
Here’s how to go about it:

  1. Navigate to PlayStation “Settings“.
  2. Go to “Users and Accounts“; under that, you will see the tab allowing you to go to the “Account“.
  3. Select the “Payment and Subscriptions” tag.
    image of Payment and subscription
    Payment and subscription – Image Credit [Emopulse]
  4. Choose the “Add Funds” tag.
    image of add funds in ps payment and subscription
    Add funds – Image Credit [Emopulse]
  5. Add funds by using your credit/debit or voucher code.

4. Add A New Payment Method

It occasionally turns out that the card you added for payment is to blame. As a result, you should discard every card to fix the problem. Changing the default payment method also resolved the issue for many individuals, including Dmjordan2557 and Clydeharris2453, as reported in a YouTube video by YourSixStudios.

The steps are listed below.

  1. Enter your account into your web browser’s “PlayStation Store” page.
  2. Choose the “Account Management ” option under the “settings” icon.
  3. Choose the “Account Information” option.
  4. Select “Wallet” and the “Payment method” option.
    image of payment methods
    Payment methods – Image Credit [Emopulse]
  5. You should take out every card, but doing so with just the active card will also work.
  6. Click on the “CC card” and select “Delete” from the menu.
    image of delete the account in ps
    Delete – Image Credit [Emopulse]
  7. Now, navigate to “Payment Method” and select “Add a Credit/Debit Card“.
  8. Choose “Credit/Debit card” and enter all the necessary information.
  9. Finally, renew your PS+ subscription with your new card.

5. Use PayPal

You can additionally purchase from the store using PayPal. User CWilson830 and User Evilcow12 both verified this solution in separate Reddit discussions.

Take the following actions to connect PayPal to your account:

  1. Go to the PlayStation website and sign in.
  2. Under your “Settings” header, select “Account management“.
  3. Choose the “Account Information” option.
  4. Select “Wallet” and the “Payment method” option.
  5. Click the “Add PayPal” button and fill in the details.
    image of Add a PayPal Account
    Add a PayPal Account – Image Credit [Emopulse]

I have also covered other PlayStation error codes like:

Frequently Asked Questions

How I resolve my PlayStation payment processing issue?

Verify that your payment method is updated and sufficient funds are in your account to cover the purchase. If you're still having problems, contact your bank to determine if your account has a problem.

How I resolve my debit card issue not being accepted by PS4?

If your debit card not being accepted by PS then check that the cardholder's name, card number, expiration date, expiration CVV code, and address are accurate and match your credit/debit card account information. Please verify that your address, including all acronyms, is entered in the same order as it is on the card issuer's system.

Does PayPal not work with PlayStation?

No, you can use PayPal to purchase from the PS store, and you can also link your PayPal account to the PlayStation Store by adding it as your default payment option and choosing it when checking out.

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