How To Fix PS4 Error Code WS-43689-0? [2023]

The PS4 error code WS-43689-0 mostly occurs while purchasing a PS Plus subscription; here are some easy fixes.

On the payment page or when purchasing a PS Plus subscription, many players on Reddit reported encountering PS4 Error Code WS-43689-0. Your credit card payment might have been unsuccessful if this error appears while processing a transaction.

When this error arises, a message like “An error has occurred (WS-43689-0)” appears, and the credit card payment may fail due to this error code. It typically occurs when your payment method fails to process or is unavailable due to technical issues.

PS4 error code WS-43689-0
Error message – Image Credit [Emopulse]

Key Takeaways

  • PS4 error code WS-43689-0 indicates an issue with the payment method or credit card information while purchasing a PS Plus subscription.
  • The possible causes of this error are network connectivity issues, PSN server issues, outdated software versions, credit card issues, technical issues, etc.
  • The potential fixes include checking the payment details, and re-registering the credit card.

Causes Of The PS4 Error Code WS-43689-0

Usually, PS4 error code WS-43689-0 frequently appears for two main reasons, which I’ve listed below:

  • Network connectivity issues
  • PSN server issues
  • Outdated PS4 software version
  • Credit card issues
  • Any technical issues like bugs, glitches, etc

Fixes Of The PS4 Error Code WS-43689-0

 Please follow the steps listed below to fix this issue:

  1. Checking the payment details
  2. Re-registering credit card
  3. Using another card
  4. Purchasing a subscription from another retailer

Checking The Payment Details

According to my research, your payment method is likely the issue if you cannot get a PS Plus subscription. If you’re paying using a credit card, you might have entered the wrong number on your PS4. A Reddit user also recommended checking the payment details on your PS4.

To ensure you entered everything correctly, please verify your card number, expiration date, and CVV date again before you get a new PlayStation Plus subscription.

  1. Go to the home screen and select “Settings“.
    PS4 error WS-43689-0 solution
    Account Management – Image Credits [Emopulse]
  2. Go to “Account Management.”
    Account Information – Image Credits [Emopulse]
  3. Now, choose “Account Information.”
    PS4 error WS-43689-0 solution
    Wallet – Image Credits [Emopulse]
  4. Choose “Wallet.”
  5. You will see all the payment options you have added to the account.
  6. Pick the one you are currently using and check the data.

Below are all the details you need to review and ensure all the information below is correct:

  • Credit/Debit card number, cardholder name, CVV code, and expiration date, as written on your physical card.
  • Your current address should be the same as your card’s billing address. Match the capitalisation as well.
  • No special characters (asterisks*, dashes-, apostrophes”, etc.) exist in any field.
  • You are accessing the PlayStation Network from the region where your payment card is registered.
  • Your card is compatible with the PlayStation Store’s accepted payment methods.
  • You have enabled online payments for your credit/debit card.

Re-registering Credit Card

Occasionally, the card you added for payment is at fault. So, I would advise you to discard each card to solve the issue. 

The steps are listed below:

  1. Enter your account into your web browser’s “PlayStation Store” page.
  2. Choose the “Account Management” option under the “settings” icon.
    Account management – Image Credit [Emopulse]
  3. Choose the “Account Information” > Wallet” > “Payment method” option.
    PlayStation error code E-8210604A solution
    Payment methods – Image Credit [Emopulse]
  4. You should remove every card, but doing so with the active card will also work.
  5. Click on the “CC card” and select “Delete” from the menu.
    Delete – Image Credit [Emopulse]
  6. Now, navigate to “Payment Method” > “Add a Credit/Debit Card” >Credit/Debit card” and enter all the necessary information.
  7. Finally, renew your PS+ subscription with your new card.

Note: Please be aware that you might be unable to add payment information if you re-register your credit card many times in a short period. If this happens, try again 24 hours later.

Using Another Card

A user on Reddit recommended to use another card as an effective fix. PayPal can also be used to make purchases from the store. Follow these steps to link PayPal to your account:

  1. Go to the PlayStation website and sign in.
  2. Select “Settings” > “Account management.
    Account management – Image Credit [Emopulse]
  3. Choose the “Account Information” option.
  4. Select “Wallet” and the “Payment method” option.
  5. Click the “Add PayPal” button and fill in the details.
    PlayStation error code E-8210604A solution
    Add a PayPal Account – Image Credit [Emopulse]

Purchase A Subscription From Another Retailer

Another method I found on YouTube while researching is to acquire a PS+ subscription from a third-party store rather than a PS4 or PS5 system. If you purchase a PS+ subscription through Amazon, there will be no additional cost. The steps to follow while buying a third-party shop are mentioned below:

  1. Sign in to your Amazon account and find a “PlayStation Plus subscription” by searching it.
  2. Now, purchase the “Digital code.
    Purchase a subscription – Image Credit [Emopulse]
  3. Finally, verify your order and complete the payment.

After completing the checkout and payment, you will receive a code to enter the PlayStation console. Now, use the instructions below to redeem your PS Plus membership:

  1. Select the “Redeem Codes” from the PlayStation Store redeem code page.
  2. Press “X” on your controller, then enter the code Amazon gave you. Press “Continue” to use the code to redeem it and activate the subscription.
    Enter Redeem Code – Image Credit [Emopulse]

Contact the PlayStation Support Team

The only option left is to get professional assistance from PS Support if none of those above fixes worked. Their team has helped resolve errors like:

Frequently Asked Questions

How can I check for PS4 errors?

You can view the error history by selecting (Settings) > [System] > [Error History], which displays incidents like failed downloads and failed Internet connections. Some items may contain details on how to solve the issue when you choose them.

What is PS4 Error Code WS-43689-0?

This error code typically indicates payment issues with your PS4.

How to fix the error WS-43689-0 on PS4?

You can fix it by checking your payment info or using another credit card.

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