How To Fix PS4 Error Code WS-37397-9? [Detailed Methods]

Try these troubleshooting steps if your console is not working due to the connection problem between PS4 and Sony's PS network, resulting in the PS4 error code WS-37397-9.

One of the most well-known errors impacting PS4 consoles is WS-37397-9, which indicates a connection error between the PS4 console and Sony’s PSN. Most frequently, this error occurs when a server issue arises, such as when the PSN is down or undergoing maintenance.

So, please make sure the PSN server is available, and also check your internet connection and speed to see if it meets PS4 requirements. However, other factors could also be the cause of error code WS-37397-9. Let’s quickly review each of these reasons and their fixes.

Key Takeaways

  • The PS4 error code WS-37397-9 appears on your screen due to the connection error between your console and Sony’s PSN, preventing the console from working.
  • Some possible causes of PS4 error code WS-37397-9 are down or unavailable PSN server status, blocklisted IP address by PSN, low bandwidth, poor internet connection or speed, ISP DNS server issues, and corrupted software.
  • The potential fixes include checking the PSN server status, checking the network connections, rebuilding the PS4 database, changing the DNS server on the PC, changing your IP Address, updating PS4 software, using VPN, and scanning to remove malware.

What Is PS4 Error Code WS-37397-9?

Typically, the error code WS-37397-9 displays on the screen when the PSN is down or unavailable. It indicates a connection problem between the PS4 and Sony’s PSN, preventing the console from functioning. When you encounter this error, a message like “An error has occurred (WS-37397-9)” appears on your screen, preventing you from accessing the PlayStation store, updating your account information, activating or deactivating your system, and browsing your download list or trophies.

PS4 error code WS-37397-9
Error message – Image Credit [Emopulse]

What Are The Causes Of PS4 Error Code WS-37397-9?

There are numerous possible causes for this PS4 error code WS-37397-9 when you try to play a game and see this error code appear on the screen. However, some of the possible causes are:

  • Down or unavailable PSN server status.
  • Blocklisted IP address by PSN.
  • Low bandwidth.
  • Poor internet connection or speed.
  • ISP DNS server issues.
  • Corrupted software

How To Fix PS4 Error Code WS-37397-9?

You can attempt several potential fixes to resolve the PS4 error code WS-37397-9. Let’s check out the fixes below:

  • Checking the PSN server status
  • Checking the network connections
  • Rebuilding the PS4 database
  • Changing DNS server on PC
  • Changing your IP Address
  • Updating PS4 software
  • Using VPN
  • Scanning to remove malware

Checking The PSN Server Status

Check the PSN server status before attempting any additional repairs; it’s conceivable that the PS4 servers are down or inaccessible due to maintenance. If so, there is no other choice but to wait. To do so:

  1. Turn on your PC.
  2. Go to Google Chrome.
  3. Search for “PSN servers.”
  4. Visit the initial two URLs. The official PSN Service Status is the first, and Downdetector is the second. You can learn about the PS4 servers on both websites, including whether or not they are down.

Checking The Network Connections

The PS must be connected to an active internet connection to establish and maintain a connection to the Sony online service. You may test the speed of your internet connection using apps or speed-testing websites. The recommended minimum internet speed for PS4 is 12Mbps for download and 1Mbps for upload.

However, to check the status of your network connection from the PS4, follow the steps below:

  1. Go to the “Settings” menu.
  2. Then “Network”.
  3. Select “Test Internet Connection”.
    PS4 error code WS-37397-9 solution
    Test Connection – Image Credit [Emopulse]

Rebuilding The PS4 Database

You can rebuild the PS4 database to fix the error because sometimes this error could also result from a faulty database. It will help if you choose “Rebuild Database” after starting your PS4 console in Safe Mode.

For further information, check out:

Changing DNS Server On PS4

Due to the default DNS not functioning, many users face the PS4 error code WS-37397-9. So, try switching your DNS to Google DNS to fix the error. 

  1. Open the PS4 “Settings” and select “Network“.
    Settings – Image Credit [Emopulse]
  2. Select “Set up internet connection” option.
    Set Up Internet Connection – Image Credit [Emopulse]
  3. Choose “Use Wi-Fi” or “Use a LAN Cable” based on how your PS4 is linked to your router.
    Select “Use Wi-Fi” or “Use a LAN cable” – Image Credit [Emopulse]
  4. Open “Custom” and change the IP Address field’s setting to “Automatic“.
    Custom – Image Credit [Emopulse]
  5. Select “DHCP Host Name” as “Do not Specify“.
    Select DHCP Host name – Image Credit [Emopulse]
  6. Select DNS settings as “Manual“.
    Select Manual settings – Image Credit [Emopulse]
  7. For Google DNS select “Primary DNS” as “” and “Secondary DNS” as ““, and for Cloudflare select “Primary DNS” as “” and “Secondary DNS” as ““.
    Select Primary and Secondary DNS – Image Credit [Emopulse]
  8. Choose “MTU settings” as “Automatic“.
    MTU settings – Image Credit [Emopulse]
  9. Now, select “Proxy Server” as “Do Not Use“.
    Proxy server settings – Image Credit [Emopulse]
  10. Select “Test Internet Connection” next, and after the test is finished, see if error WS-37397-9 has been fixed.

Changing Your IP Address

If the PSN has blocked your IP address, you must manually modify it from your device’s settings. Follow the below-mentioned steps to update the IP address:

  1. Change your router or modem; your IP address will be changed.
  2. Contact your IPS provider and ask them to change your IP address.
  3. Wait a few days before reconnecting if your ISP provides dynamic IPs.

Updating PS4 Software

The latest PS4 firmware update can fix recurring faults or software errors causing the device to malfunction. By going to the “System settings” and selecting “Software”, you can update the software on the PlayStation 4. To manually update it, you’ll need a USB flash drive or an external hard drive to complete this process. To do so, click on:

Using VPN

An IP ban from Sony’s side may be the cause of the WS-37397-9 error code. Your PS4 couldn’t connect to the PSN if the IP address you’ve been given were previously blocked by Sony’s systems because it was linked to spam, used by a hacker, or connected to harmful software or a virus.

Confirm whether your IP is blocked by contacting the PS support team; if it is, then by using a VPN, you can avoid the ban. Even though some VPNs are free, they may need to be more reliable and faster. Even if you use a premium VPN, a quick connection and a secure online experience are not guaranteed. However, before you use a VPN, please ensure your router is compatible with it because you must modify some settings for it to work.

Scanning To Remove Malware

Scan your router, PC and other devices to find and get rid of malware if it gets onto your system because it might have altered some network settings, causing PSN to restrict your connection.

Here are other related guides:

Frequently Asked Questions

What is PS4 error code WS-37397-9?

The PS4 error code WS-37397-9 means a connection problem between the PS4 and Sony's PSN that prevents you from accessing the PlayStation store, updating your account information, activating or deactivating your system, browsing your download list or trophies, and many more.

How can I prevent an IP ban?

You can avoid the IP ban and gain access to the websites again by using a VPN, proxy server, or Tor Browser. But always select a trustworthy VPN or proxy server provider at all times, and utilize the tool by the provider's terms of service.

What is the time frame of a PSN ban?

Bans are permanent, while suspensions are typically momentary. Suspensions typically last one to seven days; however, depending on the offense, staff may extend them.

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