A PS4 error WS-37505-0 denotes a broken connection between the PS4 console and its servers. The problem is typically reported following a game or console firmware update, while others have had issues with the friends list.
Some Reddit users reported having trouble playing a particular game (such as Overwatch, Rocket League, etc.). In contrast, others reported having it when starting the console or logging the PSN.
According to the official PlayStation support page, when your PS4 system tries to connect to another server but is unsuccessful, a notification with the “WS-37505-0 PlayStation Network connection error” or “An error has occurred (WS-37505-0)” appears.
Although it seldom results in crashes, this mistake can be troublesome when playing multiplayer games like Call of Duty: Warzone or Fortnite.
Key Takeaways
- The PS4 error WS-37505-0 is related to the connection issue between your console and PSN server occurring during updating, playing a particular game or logging the PSN.
- The primary causes include PSN server issues, DNS server issues, ISP restrictions, firewall blockage, and outdated system software.
- The potential fixes for this error are testing internet connection speed, updating the router’s firmware, changing PS4 DNS settings, trying a different network or network type, forwarding the desired router ports, restarting the PS4 console, and updating your console.
What Causes PS4 Error WS-37505-0?
I’ve found the following to be the primary causes:
- PSN server issue
- DNS server issue
- ISP restrictions
- Firewall blockage
- Outdated system software
How To Fix PS4 Error WS-37505-0?
Before trying other fixes, I advise you to Check your internet connection speed by using speed-testing websites. The recommended minimum internet speed for PS4 is 12Mbps for download and 1Mbps for upload; the problem may simply be a lousy internet. However, the other potential fixes are listed below:
- Check the PSN servers.
- Update the router’s firmware.
- Change PS4 DNS settings.
- Try a different network or network type.
- Forwarding the desired router ports
- Restart the PS4 console.
- Update your console.
1. Check the PSN Server Status
The first and foremost thing I recommend you do is to check the PSN servers. This is the fix officially recognized by PlayStation Support, and it’s what can tell you whether you need further help.
However, even if this could help me figure out the error, there are a lot of cases where the servers were up, but the error still persisted. For these cases, read on!
2. Update The Router’s Firmware
Your router can only block new threats if the firmware is updated. Here’s how to update your router for better performance across all devices.
- Connect your computer to your router’s network.
- Enter your router’s IP address in any web browser’s search bar. (To find your IP address, go to “Settings” > “Network” > “View Connection Status” on your console)
- Specify your login information.
- If you can’t remember your router’s username or password, you can reset it and log in with the default credentials. For more help, check out “How to log into your router and change its password“.
Sign in – Image Credit [Emopulse] - You can find the “Firmware Update” section in the “Advanced“, “Administration“, or “Management” sections. Depending on the brand and model of your router, this may be located in different places.
Advanced > Firmware Update – Image Credit [Emopulse] - Download the firmware update file often in a “.Zip Folder“.
- Afterwards, “Extract” the files from the zip folder to your desktop.
- Go to “Update” > “Choose File“.
- Next, choose the router update file, usually the most significant item in the zip folder on your desktop.
- Next, click the “Update” button to begin the update process and wait for it to be finished.
- Reboot the router after manually updating the firmware if it did not happen automatically.
3. Change PS4 DNS Settings
Updating or changing the PlayStation’s DNS settings may resolve the PS4 error WS-37505-0 if the network’s DNS servers cannot promptly translate the Sony servers’ web addresses. I can testify to this method’s effectiveness through my own testing; plenty of users also recommend this.
To do this, follow the steps below:
- Open the PS4 “Settings” > “Network“.
Settings – Image Credit [Emopulse] - Select the “Set Up Internet Connection” option.
Network – Image Credit [Emopulse] - Choose “Use Wi-Fi” or “Use a LAN Cable” based on how your PS4 is linked to your router.
Set Up Internet Connection – Image Credit [Emopulse] - Open “Custom” and change the IP Address field’s setting to “Automatic“.
Custom – Image Credit [Emopulse] - Select “DHCP Host Name” as “Do not Specify“.
DHCP Host Name – Image Credit [Emopulse] - Select “DNS settings” as “Manual“.
DNS settings – Image Credit [Emopulse] - For Google DNS, select “Primary DNS” as “8.8.8.8” and “Secondary DNS” as “8.8.4.4“, and for Cloudflare, choose “Primary DNS” as “1.1.1.1” and “Secondary DNS” as “1.0.0.1“.
Primary and secondary DNS – Image Credit [Emopulse] - Choose “MTU settings” as “Automatic“.
MTU settings – Image Credit [Emopulse] - Select “Proxy Server” as “Do Not Use“.
Proxy Server > Do Not Use – Image Credit [Emopulse] - Select “Test Internet Connection” next, and after the test is finished, see if error WS-37505-0 has been fixed.
4. Try A Different Network Or A Network Type
Suppose an ISP is impeding traffic between a PlayStation and its servers, preventing the data packets from being digested adequately on the console or server. The PlayStation may display the error code in that case. From my testing, attempting a different network or network type may resolve the issue in this situation.
- If the problem is with Wi-Fi, try connecting the PS console via LAN to see if that fixes it.
- If it doesn’t solve the problem and the LAN is where it’s happening, turn off the LAN and connect the console via Wi-Fi.
- Reconnect the LAN cable now, and then check if the 37505 error has been resolved.
- If not, unplug the PlayStation from its current network and connect it to another one, such as a mobile phone’s hotspot.
- To connect to a mobile hotspot, go to the “Settings” app and select the “Connections” option.
Settings > Connections – Image Credit [Emopulse] - Navigate to “Mobile Hotspot and Tethering“.
Mobile Hotspot and Tethering – Image Credit [Emopulse] - Turn on “Mobile Hotspot“.
Turn On Mobile Hotspot – Image Credit [Emopulse] - Check your “Password” under mobile hotspot and connect it.
Mobile Hotspot > Password – Image Credit [Emopulse] - Now, carry out the operation that triggered the issue, and hopefully, error 37505 will no longer appear on the console.
5. Forwarding The Desired Router Ports
A firewall or another security barrier is likely keeping you from connecting to the network. Through port forwarding, your PS can use that port to connect to the internet. Check to see if any of your network devices is blocking the ports by following these steps:
- Open “Settings” and select “Network“.
Settings – Image Credit [Emopulse] - Choose “View Connection Status“.
Network > View Connection Status – Image Credit [Emopulse] - Make a note of your PS4’s MAC and IP addresses.
- Now, open your browser, enter your router’s IP address and press “Enter“.
- After logging in by providing the router’s login credentials, you can find the “Port Forwarding” option. These may be hidden in other settings categories, such as “Network“, “Wireless“, or “Advanced“.
Forwarding – Image Credit [Emopulse] - Type your IP address and add TCP 80, 443, 3478, 3479, 3480 and UDP 3478, 3479 rules under the “Protocol” option.
Forwarding > Protocol > TCP and UDP – Image Credit [Emopulse] - Now “Save” your changes and restart your router to see if the issue is resolved.
6. Restart The PS4 Console
Users can choose to restart the PS4 from the main interface. This method is among the oldest for resolving headache-inducing video game faults, bugs, and glitches.
7. Update Your Console
The most recent PS4 firmware update might correct persistent issues or software errors that cause the device’s malfunction. You may update the software on the PlayStation 4 by choosing “Software” from the “System settings” menu. You will require a USB flash drive or an external hard drive to finish this process manually.
Here are other related guides:
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