An Unexpected Error While Signing Into Xbox Live Account [FIXED]

Gaming enthusiasts around the world have been captivated by the exhilarating experiences offered by titles like Fortnite. However, for those who enjoy playing Fortnite on Xbox, ‘an unexpected error has occurred while signing into your account for Xbox Live‘ account can be a frustrating and perplexing hurdle. The reason behind this error varies from simple connectivity issues to an outdated Fortnite game and more.

So, to help you eliminate this error, I’ll delve into the causes and potential fixes for this error that can get you back to an uninterrupted gaming session. 

Key Takeaways

• The error manifests as “An unexpected error occurred while signing in to your account on Xbox Live.”
• Causes include server issues, network connectivity, incorrect credentials, software updates, hardware problems, profile corruption, and third-party app interference.
• Solutions range from updating Fortnite, checking internet speed, reinstalling the game, using a special sign-in technique, changing the DNS server, and contacting Xbox Support.

Causes Of “An Unexpected Error Have Occurred While Signing Into Your Account For Xbox Live”? 

Well, it doesn’t matter how disappointing it sounds; there’s not a single problem behind an unexpected error occurring while signing into your Xbox Live account. Several reasons contribute to this error, and some of these are: 

• Server Issues: Temporary server outages or maintenance can disrupt the sign-in process.
• Network Connectivity: Poor internet connection or network issues may prevent authentication.
• Incorrect Credentials: Entering the wrong Xbox Live credentials can trigger this unexpected error with Xbox Live.
• Account Restrictions: Parental controls or account suspensions can lead to sign-in problems.
• Software Updates: Outdated game or console software may cause compatibility issues.
• Hardware Problems: Faulty hardware components like controllers or cables can disrupt sign-in, resulting in this frustrating error.
• Profile Corruption: A corrupted Xbox Live profile can also prevent successful sign-ins.
• Third-party Apps: Background apps interfering with the Xbox Live connection can also be a contributing factor.

How To Fix “An Unexpected Error Has Occurred While Signing Into Your Account For Xbox Live”?

There are multiple fixes that you can try to get rid of this error depending on the root cause. Some of these are: 

1. Update Fortnite
2. Check Your Internet Connection and Speed 
3. Deleted and Reinstall Fortnite 
4. Sign In to Xbox Using a Special Technique
5. Change DNS Server
6. Contact Xbox Support 

Method 1: Update Fortnite

A user on Reddit gave a fantastic solution for the unexpected error when playing Fortnite on your Xbox Live, and it worked for me. It suggests you update your Fortnite game to the latest version, as developers often release patches and updates to fix bugs and improve performance. 

Updating to the latest version ensures that you won’t encounter any such errors and also works on addressing other issues, potentially offering a smooth gaming experience.

Here are the steps to perform this solution:

1. Power on your Xbox Series X|S console and wait for the Xbox home screen to load.
2. Using your controller, navigate to the “My games & apps” option on the home screen.

   

3. You can do this by either pressing the Xbox button on your controller and selecting it from the quick menu or by scrolling to it manually.
4. Once you’re in the “My games & apps” section, scroll down through your list of installed games and applications.
5. Look for the “Manage” option and select it.

   

6. Within the “Manage” menu, you will find various options related to your games and apps.
7. Among these options, you should see one labeled “Updates.”
8. Locate and select “Fortnite” from the list to initiate the updating process.

   

9. Your Xbox console will now download and install the latest update for Fortnite.

Method 2: Check Your Internet Connection And Speed 

Now, onto your internet connection – it’s like the backbone of online gaming. If your connection is sluggish or unreliable, it can definitely mess up your gaming experience and lead to sign-in problems. So, check your internet connection speed and fix it to ensure it’s stable and meets the requirements for Fortnite. 

Method 3: Delete And Reinstall Fortnite 

Another effective solution to tackle the “An unexpected error has occurred while signing in to your account for Xbox Live” issue is to consider deleting and reinstalling Fortnite. 

Sometimes, game files can get corrupted or become problematic over time, leading to sign-in difficulties. Reinstalling Fortnite gives you a fresh start and eliminates any underlying issues.

Here are the steps to do that: 

Delete Fortnite

1. Navigate to the Fortnite icon using the directional arrows on your controller.
2. Hold the ( ☰ ) button on the controller until a drop-down menu appears.
3. Select “Manage apps and games” by pressing the (A) button on the controller.

   

4. Locate the Fortnite icon within the list of installed games.
5. Choose the “Uninstall” option by pressing the (A) button on the controller.

   

6. Confirm the operation by pressing (A) again when prompted in the “Uninstall all” dialog on your TV screen.

   

Reinstall Fortnite

1. Turn on your Xbox console, ensuring it’s connected to the internet and you’re logged into your Xbox network account.

   

2. Use your controller to press RB and navigate to the Store tab on the Xbox dashboard.

   

3. Highlight “Search” and press A.
4. In the search bar, type “Fortnite” and press the Menu button.

   

5. Locate Fortnite and press A; it should display no price underneath it.

   

6. Highlight “Get” and press A on your Xbox Live controller.

   

7. The Fortnite download will commence, and you can track its progress by pressing the glowing Xbox logo button on your controller.

Method 4: Reset Your Xbox Console And Sign In Using This Special Technique

A user on Reddit found this amazing hack that’s different from other hard quitting and traditional resetting methods. The best part? It’s very effective and helps you get rid of unexpected errors when streaming Fortnite.

Here’s what you need to do: 

1.  Launch Fortnite and wait until you see the ‘press A to start’ prompt.
2. Press the A button to sign in, and when the error message pops up, let it remain on the screen.
3. Now, press and hold the Home button, the prominent one in the top center of your controller.
4. Select “Restart console.”
5. Once your console has completely rebooted, you should be able to initiate Fortnite as usual and sign in to Xbox Live without encountering the error.

Method 5: Change DNS Server 

Changing your DNS (Domain Name System) server on your Xbox can be a helpful troubleshooting step if you’re experiencing connectivity issues or slow internet speeds. When you alter your DNS server settings, you enhance your Xbox’s network performance and reduce lag during online gaming sessions.

This solution is particularly handy if you’re encountering frequent disconnects or experiencing difficulties connecting to Xbox Live services.

Method 6: Contact Xbox Support

If you still find yourself stuck with this persistent unexpected error on Xbox Live while trying to enjoy Fortnite, it’s worth considering reaching out to Xbox Support. Sometimes, the problem may be specific to your account or require a deeper investigation. 

They have a team of knowledgeable and helpful experts who can assist you in diagnosing and resolving the issue. Armed with the information and solutions the support provides, you can easily get back to your seamless gaming experience. 

You might want to check these guides as well:

• Fortnite An Unexpected Error Has Occurred
• Xbox One Error Code 0x87e107DF
• How To Fix 0x97e107df Xbox Error