How To Solve The Xbox Error 0x00000001? [Detailed Guide]

Xbox error 0x00000001 arises due to corrupted game files and system glitches disrupting gaming. Dive into our guide to diagnose and efficiently resolve the Xbox error for uninterrupted play.

Errors can be unwelcomed guests in the world of gaming, and Xbox users are no strangers to encountering them. One such error that Xbox users may encounter is the infamous “Xbox error 0x00000001.” This error occurs when there are some corrupted files related to your game that are causing interruptions in your seamless gaming experience.

Image of Error Message
Error Message – (Image by Emopulse)

The reason behind this varies from accumulated cache to network issues and more. When this error appears on your screen, you are greeted with the message “Something unexpected happened.” In this guide, I’m going to discuss some common reasons behind this Xbox error and how you can fix them. So, let’s move further! 

Key Takeaways

  • Xbox error 0x00000001 disrupts the gaming experience, displaying “Something unexpected happened” due to corrupted game-related files.
  • The error can arise from network issues, software conflicts, corrupted user data, outdated software, and hardware malfunctions, among other reasons.
  • Resolving the error involves steps like clearing the cache, downloading games directly from the Microsoft Store, running SFC and DISM scans, and contacting Xbox Support.

Why Does The Xbox Error 0x00000001 Occur? 

Let’s discuss some of the major reasons that contribute to this error: 

  • Network Issues: Network connectivity problems, such as a weak or unstable internet connection, can sometimes disrupt essential system functions and trigger errors.
  • Software Conflicts: Running incompatible or poorly coded applications or games can lead to system errors, including error 0x00000001.
  • User Data Corruption: Corruption in user data, such as saved files or profiles, can also result in this error.
  • Corrupted System Files: The Xbox’s operating system relies on various files, and if any of these files become corrupted, it can trigger this error.
  • Outdated System Software: Running an outdated version of the Xbox system software can lead to compatibility issues and result in error 0x00000001.
  • Hardware Problems: Faulty hardware components like a damaged hard drive, overheating, or power supply issues can cause system errors, including this one.

How To Fix The Xbox Error 0x00000001?

Some common methods that you can try to eliminate this error from your system quickly are:

  1. Clear Cache and Data 
  2. Download the Game from Microsoft Store 
  3. Start SFC and DISM Scans 
  4. Reinstall Microsoft’s Gaming Service Package 
  5. Update Windows 
  6. Reset Microsoft Store 
  7. Contact Xbox Support

Method 1: Clear Cache And Data 

If you’re facing Xbox Error 0x00000001, it might be due to a buildup of corrupted data and cache files on your Xbox console. This can happen over time and can disrupt the smooth operation of your Xbox. Clearing the cache and data effectively wipes away these problematic files, allowing your console to start fresh.

Method 2: Download The Game From Microsoft Store 

Sometimes, Xbox Error 0x00000001 can occur when there’s an issue when installing the game from the Xbox app or a conflict between the game and your system. Downloading the game again from the Microsoft Store can be a smart move that helps you get rid of this error. 

Follow these steps to do it: 

  1. To access and download games from the Microsoft Store, you’ll need to authenticate with a Microsoft account. If you use services like Xbox Live, OneDrive,, or Office 365, you likely already have one.
  2. Open the Microsoft Store, which is conveniently accessed by clicking or tapping its button in the taskbar.
    Image of Microsoft Store
    Microsoft Store – (Image by Emopulse)
  3. Insert your Microsoft account credentials, click “Next,” and then select the “Microsoft apps only” link to gain full access to the Store.
    Image of Microsoft apps only
    Microsoft apps only – (Image by Emopulse)
  4. Upon opening the Microsoft Store app, you’ll be greeted with the Home screen. In Windows 11, click or tap the Gaming button on the left side of the window.
    Image of Click on Gaming Button
    Click on Gaming Button – (Image by Emopulse)
  5. Navigate through sections like Top paid games, New & notable PC games, Best-selling games, Top free games, and more. Expand each section by clicking or tapping the “See all” link next to the section title.
    Image of Click on See all
    Click on See all – (Image by Emopulse)
  6. When you find the game you want to install, click or tap on its tile to view its page. Games in the Microsoft Store are either free or paid. For free games, click or tap the “Get” button.
  7. If you’re interested in a game that’s not free, you can purchase it from the Store. Look for the blue button displaying the game’s price, then click or tap it and follow the purchasing process. This involves providing payment details such as your credit card or PayPal account to complete the purchase.
    Image of Pay the amount
    Pay the amount – (Image by Emopulse)

Method 3: Start SFC And DISM Scans

Another reason behind the error 0x00000001 can be underlying issues within your system files. These problems can disrupt the normal functioning of your gaming experience. To tackle this, you can initiate System File Checker (SFC) and Deployment Imaging Service and Management Tool (DISM) scans. 

Following are the steps to do it: 

  1. Press Windows + R to open the Run dialog.
  2. Type “cmd” and press Ctrl + Shift + Enter to open Command Prompt as an administrator.
  3. In the Command Prompt window, type “sfc /scannow” and press Enter.
    Image of Type 'sfc /scannow'
    Type ‘sfc /scannow’ – (Image by Emopulse)
  4. After the scan completes, restart your computer.
  5. Open the elevated Command Prompt once more.
  6. Type “DISM /Online /Cleanup-Image /RestoreHealth” and press Enter.
    Image of Type 'DISM /Online /Cleanup-Image /RestoreHealth'
    Type ‘DISM /Online /Cleanup-Image /RestoreHealth’ – (Image by Emopulse) 

Method 4: Reinstall Microsoft’s Gaming Service Package 

Sometimes, the error may stem from issues with the Microsoft Gaming Service Package, a crucial component for gaming on Windows. To address this, you can opt to reinstall this package, which will refresh the core components that enable seamless gaming on your Xbox. 

Here are the steps to perform it: 

  1. Simultaneously press Win + S to access Windows Search.
  2. Type “PowerShell” into Windows Search, but refrain from clicking on any results at this stage.
  3. To run PowerShell with elevated privileges, right-click the PowerShell result and choose the “Run as administrator” option from the context menu.
  4. Input and execute the specified command for removing Gaming Services:Image of
    Image of Execute the command
    Execute the command – (Image by Emopulse)
  5. If you wish to reinstall Gaming Services, enter the provided PowerShell command and press Enter:Image of
    Image of Execute the command
    Execute the command – (Image by Emopulse)
  6. If you opt not to reinstall Gaming Services using PowerShell, the Xbox app may prompt you to download it upon startup. In such a scenario, simply click the download icon within the Xbox app.
  7. Later on, you can click “Get” on the Gaming Services MS Store page that is opened by the command.

Method 5: Update Windows 

Xbox error 0x00000001 may arise from compatibility issues addressed in recent updates. Keeping your Windows operating system up to date is a fundamental practice for maintaining the health and functionality of your Xbox. 

These steps will help you:

  1. To open the Settings app, use the Win + I hotkeys. If this shortcut doesn’t work, you can use an alternative method to access Settings.
  2. Inside the Settings app, select “Windows Update” from the left panel.
  3. Locate and click the “Check for updates” button.
    Image of check for updates
    Check for updates – (Image by Emopulse)
  4. Windows will commence searching for and downloading any available updates. Depending on the updates, you may be required to restart your computer to complete the installation.

Method 6: Reset Microsoft Store 

A user, Santiago Supremo, on Reddit suggests resetting the Microsoft store to eliminate glitches and errors. It’s because the Microsoft Store is the gateway to your gaming library on Windows, and sometimes, it can develop issues that affect your ability to access and download games. Resetting the Microsoft Store is akin to giving it a fresh start.

Follow the given steps to do it:

  1. Press Win + I to access Settings.
  2. In the left panel, select the Apps tab.
  3. Navigate to the right pane and click on “Apps & Features.”
  4. Find the Microsoft Store app by scrolling through the list or using the search bar.
  5. Click on the Three-dots menu located next to Microsoft Store and choose “Advanced options.”
    Image of Advanced Options
    Advanced Options – (Image by Emopulse)
  6. Scroll down to the Reset section. Here, you can click “Repair” to repair the app or, alternatively, click “Reset.”
    Image of Reset
    Reset – (Image by Emopulse) 
  7. After selecting “Reset,” confirm the action by clicking “Reset” again.

Method 7: Contact Xbox Support

When you’ve exhausted all other methods and are still grappling with Xbox error 0x00000001, reaching out to Xbox Support is often the most reliable course of action. Xbox Support comprises experts specializing in diagnosing and resolving complex issues that may not have a straightforward solution.

It doesn’t matter if it’s a hardware issue, a software glitch, or a combination of both; their assistance can provide personalized guidance to get your Xbox back in working order.

You might want to check these guides as well:

Frequently Asked Questions

How do I fix a fatal system error?

Fixing a fatal system error, often referred to as a Blue Screen of Death (BSoD) on Windows, typically involves identifying the underlying cause. Common steps include updating drivers, checking for hardware issues, and ensuring your operating system is up to date. For specific guidance, refer to the error message displayed on the BSoD screen or consult Microsoft support resources.

What does 0x87DD0017 mean on Xbox?

This situation can indicate two things. Firstly, it might be due to an Xbox Live service outage, which means the online gaming service is temporarily not working correctly. Secondly, it could be a connection error on your end, meaning there's an issue with your internet or network connection preventing you from accessing Xbox Live.

Does updating Windows delete anything?

The answer is No. If you choose "Keep personal files and apps" during the update process, your stuff will stay safe. However, if you didn't pick that option, you might lose some of your data. So, remember to choose wisely during the upgrade. 

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