The issue may be fixed by logging onto the correct account, but you may need a hard reset as well.
Xbox Error Code 0x87de0017 is a well-known problem Xbox users might face when attempting to access or download content from the Xbox Store. This error can be frustrating, hindering users from buying or downloading games, applications, or other digital content.
In this guide, I will present essential insights into the error, examine its possible reasons, and propose practical solutions to resolve it successfully.
Xbox Error Code 0x87de0017 is associated with difficulties accessing or downloading content from the Xbox Store.
The error can occur due to server, account-related, or network connectivity problems.
Clearing the Xbox Store cache, checking your account status, and verifying network connectivity are common fixes for this error.
What Is Xbox Error Code 0x87de0017?
The error pops up when you try to access any online features. Whether installing a game online or simply streaming a show, this error stops you from doing any of it. While at first glance, it may seem to be a problem with the servers entirely, other factors may be in play.
The prompt reads, “Try again in a while. We’re having trouble connecting to Xbox. To check the service status, go to Xbox support. (0x87de0017)”. From this, you can see that the error states the cause is a failure to connect to the Xbox servers.
What Causes Xbox Error Code 0x87de0017?
Since the error occurs when attempting features related to the Xbox servers (for some weird reason accessing Netflix and other streaming apps also requires a connection to the servers when done on Xbox), we can conclude that the error is another connection-based error. The causes for such errors include:
Problems with Xbox servers.
Any of your Xbox Live subscriptions, such as Xbox Live Gold or Xbox Game Pass, may have expired.
You may be using a different account than what was used for these services.
If another person subscribed to the service or bought the game, you might not be on their home console.
Your account information may have been changed.
Some problems with your payment method.
An outdated system software.
How To Fix Xbox Error Code 0x87de0017?
Upon discussing the potential causes, I can now tell you that some general fixes are enough to fix this error. These fixes include:
Checking Xbox server status.
Restarting your console.
Fixing your Internet connection.
Checking subscription status.
Switching to the proper account.
Setting Xbox up as the home console.
Verifying account information.
Updating the system software.
If nothing else is working, reset your Xbox.
Checking Xbox Servers
With errors like these, the Xbox Live servers play a huge role in what causes them. I’ll recommend that with most errors you check the status of these servers before moving on to other fixes, as otherwise you’ll just end up wasting time and effort.
Restarting or power cycling your Xbox console is a troubleshooting method that can effectively resolve the error, especially if it seems to be caused by a temporary issue. Doing this refreshes the system and clears any temporary glitches that might have been causing the error.
If your internet is working, but you still face this error, there’s a chance that your console’s not connecting to the servers properly due to a bad connection. To check if that’s the case, check your connection speed. If there are any issues with it, power cycle your router.
Here you’ll find all Microsoft services, and you can check whether the one you subscribed to still applies.
Alternatively, check for this in your “Order history.” To do this, follow these steps:
Sign in to Microsoft.Payment dropdown menu (Image by Emopulse)
Inside the “Payment & Billing” drag-down menu, select “Order history.”
Here you will see your payment history. Check if you’ve been charged for any service associated with the game you’re trying to play or services you’re trying to avail of, and if not, resubscribe to it.
Logging Into The Proper Account
Another cause for this error can be that you’re using an account you did not buy the game with to attempt to access it. This isn’t usually a problem if you’re playing on your console, but if you’ve changed the default home console, this can cause an error. To fix this, switch to the correct account that has ownership over the game or service you’re trying to avail.
If someone else bought the game, you can fix the error by setting this one up as a home console belonging to the owner account. You can also do this if you are the game owner but are using another account or the correct account but not on your home console.
Remember that doing this will remove any other one from its status as the home console, as there can only be one at any given time.
The outdated system can cause a synchronization error if the game has been optimized for the newer system. To fix this, update the system. There are several ways to update your Xbox, whether you prefer an online or offline approach.
If the error persists, reach out to Xbox support for help. The website’s community and moderators can provide swift solutions to similar issues. If needed, use the “Contact Us” feature to chat with an agent, including a clear problem description and relevant screenshots.
The error is caused by either a server-end error or your console’s inability to access the servers. It can also be caused by an issue with the account you’re using to access its features or the status of your services.
To resolve Xbox Error Code 0x87de0017, follow these steps: stay informed about Xbox server status, maintain a stable internet connection, verify your account credentials, and renew subscriptions if applicable.
Other methods, such as clearing the cache and updating the system, also help. If the error persists, reach out to Xbox support for further assistance.
If this helped, also take a look at our guides on fixing other Xbox errors, such as: