Xbox Error Code 0x87dd0004 [Fixed In 2023]

Connectivity issues cause this error, and it can be fixed by clearing alternate MAC address.

Xbox Error Code 0x87dd0004 hinders your ability to sign in to your Xbox Live account and access online features. This error is commonly related to network connectivity issues or temporary problems with Xbox servers.

In this guide, I will delve into its potential causes, provide key takeaways, discuss possible fixes, and offer step-by-step instructions to resolve the issue and get you back to gaming as soon as possible.

Key Takeaways

  • Xbox Error Code 0x87dd0004 prevents users from signing in to their Xbox Live accounts.
  • The error is often associated with network connectivity problems or temporary Xbox server disruptions.
  • Common fixes include checking network connections, verifying Xbox Live service status, and clearing the console’s alternate MAC address.

What Is Xbox Error Code 0x87dd0004?

The error appears when users attempt to buy something from the Microsoft store or when a background service tries to connect to it. It isn’t a dangerous error; it usually fixes by itself if provided some time.

However, even if the error doesn’t disappear, it only blocks your access to online features. You can still play games offline and access your settings.

Xbox Error Code 0x87dd0004
Xbox Error Code 0x87dd0004 (Image by Emopulse)

The error states, “Try again in a while. We can’t sign you in. Try again in a few minutes, or check the service status in Xbox Assist. (0x87dd0004).” The causes are easy to diagnose, and the fixes are easy to follow.

What Causes Xbox Error Code 0x87dd0004?

As mentioned above, this is yet another connectivity error. It’s specifically related to the Microsoft Store, and it’s often called “Microsoft Store error” as well. The error’s causes include the following:

  • Connectivity issues.
  • A problem with the Xbox servers.
  • Alternate MAC address interfering with the connection.
  • Built up cache.

How To Fix Xbox Error Code 0x87dd0004?

As the causes include both server-based errors and problems with your system, the list of fixes includes the following:

  • Checking Xbox server status.
  • Fixing your Internet.
  • Power cycling your console.
  • Clearing alternate MAC address.
  • Clearing cache.
  • Hard resetting your console.
  • Factory resetting Xbox.

Checking Xbox Servers

Most of Xbox’s system is now online due to security concerns, so the Xbox Live servers not working or going through maintenance can make systems glitch out and show errors like these. As such, checking whether the servers are up before moving to other fixes is a good idea.

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Fixing Your Internet

There’s also the situation where the servers are up and running, but your console is having trouble connecting to them because of a bad Internet connection. In such cases, you should check whether your connection’s fine and restart your router if it isn’t.

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Restarting Or Power Cycling Xbox

Often, all your console needs is a little restart to deal with all the cache, overheating, and temporary errors interfering with its ability to function. If a restart doesn’t work, you can opt for a power cycle by resetting the energy supply.

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Clearing Alternate MAC Address

Alternate MAC addresses exist as a backup for when your connection isn’t working. You’d assume this only works for the benefit of your connectivity. Still, it can interfere with your main address to cause synchronization errors, resulting in a bad connection to the servers.

If you’re sure the connection itself is fine, you can check and remove this alternate address to help fix the error by following the steps below:

Settings (Image by Emopulse)
  1. Press the “Xbox button” on your console to open the “Guide menu.”
  2. Use the bumpers to navigate to “Profile & system.”
  3. Inside the “Profile & system” tab, go to “Settings.”
    Network settings in General
    Network settings in General (Image by Emopulse)
  4. Inside “General,” you will find “Network settings.” Select it.
    Advanced settings in Network
    Advanced settings in Network (Image by Emopulse)
  5. Then, go to “Advanced settings.” Advanced settings (Image by Emopulse)
    Alternate MAC address in Advanced settings
    Alternate MAC address in Advanced settings (Image by Emopulse)
  6. Then, select “Alternate MAC address.”
    Clear alternate MAC address
    Clear alternate MAC address (Image by Emopulse)
  7. Choose “Clear” from the options to clear the address.
  8. Restart the console to have the settings applied.

Clearing System Cache

Your console has a cache, which is temporary data that exists, so you don’t have to load the same stuff over and over again from the server. This makes performance better, but not clearing it can cause it to clog your system. Clearing this routinely, even when there isn’t an error, ensures that your system doesn’t get overwhelmed with errors like this.

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Performing A Factory Reset

The last option you have, if nothing else works, is to completely reset your console to have it return to its default factory state. Doing this should clear any errors that exist because of misuse or overuse. Keep in mind to save and backup any data that you think is important, as resetting clears all data.

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What To Do If Nothing Works?

Contact us
Contact us in Xbox support (Image by Emopulse)

If you encounter persistent issues with the error, consider contacting Xbox support for assistance. The website hosts a supportive community of gamers and knowledgeable moderators who often find solutions to similar errors quickly.

Exhausting all available resources, you can chat with an agent using the “Contact Us” feature. Don’t forget to describe the problem clearly and include relevant screenshots if necessary.

Final Words

Xbox Error Code 0x87dd0004 is caused by connectivity problems. It can be fixed by checking network connectivity, verifying the Xbox server status, and clearing the alternate MAC address. You can also try clearing the cache and resetting your console. If the error persists, consider reaching out to Xbox support for further assistance.

If this helped, also take a look at our guides on fixing other Xbox errors, such as:

Frequently Asked Questions

What is Xbox Error Code 0x87dd0004?

Xbox Error Code 0x87dd0004 is an error that stops you from connecting to the MS store. It's caused by a problem with network or server connectivity.

What causes Xbox Error Code 0x87dd0004?

The main causes for the error are server issues, connectivity issues, or an alternate MAC address interfering with your connection to the server.

Can an alternate MAC address cause problems?

Yes, an alternate MAC address can interfere with your connection to the Xbox servers and cause connectivity problems.

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