Xbox Error Code 0x800488fc [FIXED]

Learn different methods on how to solve this error like restarting your console, changing your profile and more.

Xbox Error Code 0x800488fc is a login or network error related to either the Xbox Live servers or your console’s inability to connect. You can fix this by checking the servers or fixing your internet in any way I’ll mention below!

Key Takeaways

  • Like other network errors, it’s mainly caused by an Xbox Live server outage or bad Internet.
  • There are other general causes, such as temporary glitches and built-up cache.
  • It can be fixed by following the standard protocol for fixing network errors and clearing your alternate MAC address.

What Is Xbox Error Code 0x800488fc?

The error prompt says, “There was a problem. We couldn’t sign you in. Try again in a few minutes, or check your account by signing in to Sign in: 0x800488fc.”

Xbox Error Code 0X800488FC – Image Credits [Emopulse]
The message appears when you try to sign into your account, prompting this message to be displayed. It doesn’t say the causes but hints at the problem on the server’s end or with your account credentials. However, there are other causes and fixes as well.

What Causes Xbox Error Code 0x800488fc?

While the text may seem different than other errors, most of the time, this is yet another network error. If it isn’t, the causes have to do with your account. The list of errors includes:

  • The Xbox Live servers are having a problem.
  • The servers are going through maintenance.
  • There is a problem with your account credentials.
  • Your Internet connection may be having issues.
  • The cache might be interfering with your connection.
  • You may have set up an alternate MAC address to interfere with the connection.
  • There may be an issue with the Xbox Live servers removing finished trials from your account.

How To Fix Xbox Error Code 0x800488fc?

Below are some finely curated fixes that would be enough to fix the Xbox Error Code 0x800488fc and get the job done!

  • Check the Xbox Live server status.
  • Check your Internet connection.
  • Restart your router if there’s an issue with the connection.
  • Power cycle your console.
  • Clear your console’s alternate MAC address.
  • Verify service transactions.
  • Remove subscriptions manually.
  • Switch to a different profile.
  • Re-login to your profile.
  • Log into a different console.
  • Clear your Xbox’s cache.
  • Factory reset your console if nothing seems to work.

Checking Xbox Servers

As Xbox has moved most of its systems online, even more so than other competing companies, losing access to most features is easy once this server connection cuts off.

Check out:

Fixing Your Internet

Connectivity issues also play a role in errors such as these. In order to address this cause, check your connection efficiency using an online speed checker or your console’s speed checker. If you notice any issues, power cycle your router to fix them.

For in-depth guides, check out:

Restarting Or Power Cycling Xbox

An error popping up doesn’t necessarily mean something is wrong and needs to be fixed. At times, all that’s causing it is some temporary system glitch that can be fixed by restarting the console. If you’re restarting it anyway, a better idea is to power cycle it.

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Clearing The Alternate MAC Address

Assuming your Internet is stable, specific console settings can disrupt its connection to Xbox Live servers. An example is the alternate MAC address. While intended to improve server connectivity, it can sometimes cause needless complications.

To remove your console’s alternate MAC address, follow these steps:

profile and system in Xbox settings
Image showing profile and systems option (Image by Emopulse)
  1. Open the “Guide menu” by pressing the “Xbox button” on your controller.
  2. Use the bumpers to navigate to “Settings” inside “System & Profile.”
    Network Settings
    Network Settings – (Image Credits: Emopulse)
  3. In “General,” select “Network settings,” and then go to “Advanced settings.”
    0x97e107df Xbox error
    Advanced Settings – Image Credits [Emopulse]
  4. Inside “Advanced settings,” you will find the “Alternate MAC address” option.
  5. On the page that opens up when you select this option, select “Clear.”

Your console will now restart with the cleared MAC address. Remember that while doing this is completely safe when done occasionally, making it a routine can interfere with your console’s network functionality.

I recommend only doing this when tackling a specific error and never else.

Rechecking And Verifying Account Credentials

There can also be a problem with your credentials. You may have changed the email or password at an earlier time, or your connected payment method might have gone through policy changes. Verify if the details are up to date and if not, update them to fix the error.

To check your credentials, follow these steps:

  1. Open the “Guide menu” by pressing the “Xbox button” on your controller.
    Settings in Guide Menu (Image by Emopulse)


  2. Cycle through the tabs by pressing the left and right bumpers and reach “Profile and System.”
  3. Select “Settings.”
    Sign in, security, and passkey
    Sign-in, security, and passkey (Image by Emopulse)


  4. Then, go to “Account.”
  5. Inside Account, you will find the “Sign-in, security & passkey” option. On other models, you may find this option to be named something similar to “Account info” or “Account security.”

From here, check if all your credentials are updated. This includes your password, email address, and anything apart from that bound to your account.

Verifying And Manually Ending Subscriptions

If the account details are correct, the subscription may have an issue. It may have ended already, but the Xbox servers did not remove it from your account, causing an error. To fix this, follow these steps:

  1. Sign in to
    Subscriptions and Services on the home page
    Subscriptions and Services on the home page (Image by Emopulse)
  2. Go to “Services & Subscriptions.”
    Services and Subscriptions
    Services and Subscriptions (Image by Emopulse)

Here, you’ll find all Microsoft services and check whether the one you subscribed to still applies.

Alternatively, you can also check for this in your Order history. To do this, follow these steps:

  1. Sign in to Microsoft.Payment dragdown menuPayment dropdown menu (Image by Emopulse)
  2. Inside the “Payment & Billing” drag-down menu, select “Order history.”
Order history
Order history (Image by Emopulse)

Here, you will see your payment history. Check if you’ve been charged for any service associated with the game you’re trying to play; if not, resubscribe to it.

If you don’t want to resubscribe to it, then select the specific service. You can select “Stop subscription” from there to end it manually.

Re-adding Your Xbox Account

Sometimes, the console interacts weirdly with your account if the network is shaky. This doesn’t mean something is wrong with your account, so removing it from your device and adding it back can fix the issue.

Removing your Xbox Account

You don’t necessarily have to be logged in to remove your account. Just follow these steps:

  1. Press the “Xbox button” to open the “Guide Menu.”
  2. Use the right bumper to navigate to “System” or “System and Profile.”
  3. Select “Settings.”
    Settings – Image Credits [Emopulse]
  4. In “Account,” select “Remove accounts.”
    Remove Xbox User Account(s) – Image Credits [Emopulse]
  5. Navigate the options and choose the user account you want to remove by pressing A again.
    Delete the Xbox User Account – Image Credits [Emopulse]
  6. You can now select “Remove” to remove your selected account from the console. This does not delete your account; you can log back into it on this console or any other if you want to.
    Confirmation – Image Credits [Emopulse]

Adding your Xbox Account

Once the account has been removed, you can add it to your device through the settings.

  1. Press the “Xbox button” to open the “Guide Menu.”
  2. Navigate to “Sign-in” or “Profile and system.”
  3. Select “Add new.”
    Add New – Image Credits [Emopulse]
  4. Type the email address, phone, or any other binding option available.

    Sign-in to Add New Xbox User Account – Image Credits [Emopulse]
  5. Select Enter from the on-screen keyboard.
    Setting Up Password – Image Credits [Emopulse]
  6. Type your password, and select enter.
  7. Select your preferences for your added account.
    Security preferences – image Credits [Emopulse]
  8. After setting up your preferences, your profile will be added to the console!

Logging Into Another Account

If the previous fix didn’t deal with the error, try seeing if switching to a different profile fixes the error. If so, the problem lies with that specific account or user profile’s interaction with the servers.

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Logging Your Profile Into Another Console

If a different profile doesn’t work, it’s important to diagnose if something is wrong with your console. You can borrow a friend or family member’s console to do this. Log your profile onto their, and see if the error still appears.

To add your profile to a new console, follow these steps:

  1. Press the “Xbox button” to open the “Guide Menu.”
  2. Navigate to the “Sign in” or “Profile and system” tab, depending on the version of your console.
  3. In “Sign-in” or “Profiles,” select “Add new.”
    Add New – Image Credits [Emopulse]
  4. Input the email address, phone, or any other binding option available.

    Sign-in to Add New Xbox User Account – Image Credits [Emopulse]
  5. Enter the password for your Microsoft account, and then select Enter from the on-screen keyboard.
    Setting Up Password – Image Credits [Emopulse]
  6. Select your preferences for your added account.
    Security preferences – Image Credits [Emopulse]
  7. After setting up your preferences, your profile is added to the console.

Check if the error repeats. If it does, then go on with the next fix. If it doesn’t, the problem lies in your console. Either factory reset it or send it over for repair if the issue persists.

Changing Your Password Through The Website

I already talked briefly about changing your credentials from inside your console, but it’s better to change your password from the website. This is because your console is already showing an error, so it might not be able to fetch your password properly or change it.

  1. Go to the Xbox website.
    Xbox Home Page – Image Credits – [Emopulse]
  2. Sign in to your account.
  3. Open the dropdown menu on the top right side of the page.
  4. Select “Xbox Settings.”
    Xbox Settings – Image Credits [Emopulse]
  5. Click on “Change Password.”
    Change Password – Image Credits [Emopulse]
  6. After verification, it will ask for the existing and new passwords.
    Setting up the New Password- Image Credits [Emopulse]
  7. Once the new password gets set up, sign in by first entering your Email address.
    Signing in your Xbox Email Account – Image Credits [Emopulse]
  8. Enter your new password.
    Password Prompt – Image Credit – [Emopulse]
  9. Now log back onto your console, updating the password there as well.

Clearing System Cache

While not a common fix for this error, users have reported clearing the system cache as an effective fix in certain scenarios. This is because clearing your cache is, in general, an important thing for your console’s functioning, and it prevents errors like this one from appearing.

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Performing A Factory Reset

If the error lies on your console and not your profile, you can try performing a factory reset to fix it. As this clears any data you have on your Xbox, remember to create a backup before going through with this.

Check out:

What To Do If Nothing Works?

Contact Us (Image by Emopulse)

Send your console to an expert for repair if the issue lies with your console.

In the case the issue is with your profile, you can use the Xbox’s Help Center to go through all possible causes. If you fail to find one, you can use the “Contact Us” option on the website’s support page to talk with an agent. If you still cannot fix your profile, it might be a good idea to leave it be for the time being, using a different one to use your console.

If this helped, also take a look at our guides on fixing other Xbox errors, such as:

Frequently Asked Questions

What is Xbox Error Code 0x800488fc?

It's a login error, encountered at the console's display just as it boots up. Afterward, the screen gets completely frozen making the user unable to get past the error prompt.

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