Xbox Help says to restart the game, but the game disc and Xbox app may also be interfering.
Xbox Error Code 0x87e50031 was first reported on the Microsoft Forums in 2017 on the Xbox One, but in 2021, a user reported on Reddit that the Series X and S consoles are also unsafe from it.
It appears at the launching stage of the game, crashing the process altogether. The error itself is an indication that there is a problem with the game’s loading process due to some unknown reason.
The error says, “Something went wrong. If this happens again, visit xbox.com/errorhelp and enter the following code: 0x87e50031.”
Xbox Error Code 0x87e50031 usually indicates that there might be a problem with the game’s loading process or connectivity, causing the process to crash.
Corrupted or incomplete installations can cause this error.
Xbox Help says restarting fixes the error, but that is not always true.
What Causes Xbox Error Code 0x87e50031?
As mentioned earlier, Xbox Help says that the error does not have a direct cause and is just a temporary glitch. This seems believable, as it’s the same case with other “Something went wrong” errors. However, there can be other factors playing into it. These causes include:
Outdated System Software
Xbox Live server issues
Corrupted data files
Insufficient storage space
Problems with the inserted disk
Issues with the Xbox Game Pass app
How To Fix Xbox Error Code 0x87e50031?
Starting with the only fix Microsoft officially recommends for this error, the fixes are similar to most other general errors. To fix the error, you can:
Restart and update the game.
Restart and power cycle your Xbox.
Ensure the system software is up to date.
Clear any built-up cached data.
Check the status of Xbox Live servers.
Make sure your internet is working correctly.
Power cycle your Wi-Fi router if there are any issues with your connection.
Clear out your storage to have at least 30% free space.
Reinstall the game.
Switch out the inserted disc.
Factory reset the console.
1. Restart The App
This is what I used to fix my error. In my case, it was a temporary glitch. This can be in the form of a network problem, cached data, or not having enough storage space. You can quickly fix the error by restarting the game you were playing.
2. Updating The App Or Game
Users on Reddit found that an older version of a game can also result in this error, as it can sometimes lead to synchronization problems with your system, making it act strangely and show error messages even when nothing’s wrong. That’s why it’s essential to update both your system and games regularly. Doing this can significantly reduce the number of errors you encounter.
To update your games, follow these steps:
Updating From My Games & Apps
You can see “My Games & Apps” in the main interface. Press A on it.
Next, select “See All.”
A list of items will open up.
Go to “Manage” here
Select “Update” to update a specific game or app.
If you want to update everything simultaneously, choose “Update All.”
Updating From The Home Interface
You can do so directly from the home interface if you want a simple method of updating games. To do so, follow the steps below:
Select the game that you wish to update.
On your controller, press the “Menu” button.
Then, go to “Manage Game and add-ons” among the items that pop up.
Locate “Updates” on the right.
If any updates are shown, select the option to open up a menu.
In this menu, select “Update All.”
You can choose that option directly if you only want to update specific items, such as DLCs, in the game’s files.
Note that if the list of updates is empty, your game is up to date.
3. Updating The System Software
If the game you’re trying to play was developed with a newer version of Xbox in mind, having an older software can also cause errors. A fix that I tried that I found on the Microsoft Forums was to install an OS update, and it helped fix the error on my Xbox One.
4. Clearing System Cache
Another fix suggested to me on the forums was to clear your cache. Not clearing it routinely can result in it piling up, clogging up your system files and slowing the system down, causing errors and glitches.
5. Clearing Storage
Similarly to the previous method, I also recommend you clear your console’s storage, as a clogged-up console can run into errors like this very quickly. While clearing storage, I advise you to remove the persistent storage specifically.
6. Reinstalling The App Or Game
Reinstalling the game also fixes the error in most cases. This may be because the files may have gotten corrupted due to a fault during installation, or a lousy internet may have caused it to download repeated files, causing problems when the system tries to read them.
To fix this, follow these steps:
Locate the “Xbox button” on your controller.
Doing this will open up the “Guide” menu.
Then, from here, select “My Apps and Games.”
After that, select “See all.”
Use the keypad to move to the game you want to manage. The “Menu” button on your controller opens the “Options” menu.
You can choose “Manage games & add-ons” if you want to manage a game or “Manage apps” if it’s an app.
Now, select “Uninstall all.”
Reinstall any games you want from the store, and check if the error has been dealt with.
7. Switching Out The Inserted Disc
Another weird interaction I found was that if you have the installation disk of another game inserted, the data on that disc can interfere with the installation and corrupt it, mixing files of both the game inside the disk and the game you’re trying to install.
To fix this, you can either switch out the disc for the game you want to install (if you have the physical copy) or remove the disc and start the installation from scratch.
8. Performing A Factory Reset
Some users said resetting helped them solve the error, while others said it made no difference. Regardless of which case it is for you, I still advise you to try performing a factory reset.
If this helped, we also have fixes for other common Xbox errors:
Power cycling is the easiest method to clear cache. Turn off your console, unplug it, rest for 10-12 seconds, and plug it in again. This flushes out most non persistent cache.
What is the solution of random Xbox errors?
I recommend following the standard protocol of checking the servers and your internet, power cycling your console and router, clearing cache and storage, updating apps and the system, and factory resetting your console if the need to arises.
How to hard reset your Xbox console?
You can hard reset or factory reset your console from either the settings, or from the "Startup troubleshoot" menu.