Disney Plus Subtitles Not Working? [FIXED]

Having trouble seeing subtitles on your prefered video? Read on to find out how to fix the issue by clearing app cache, updating the app, and more.

Disney Plus Subtitles Not Working is a common error and the frustration is real, especially for those who rely on subtitles for accessibility or language learning. In this article, the secrets behind Disney’s elusive subtitles will be uncovered and it will be revealed how to bring back the enchantment to your viewing experience.

Key Takeaways

  • If you experience this error, you cannot see subtitles on your preferred video.
  • A bad internet connection or corrupt cached data may result in the subtitles not working.
  • An up-to-date app, a reliable internet connection, or changing the subtitles settings may solve this issue.

Why Are The Disney Plus Subtitles Not Working?

Your subtitles may not be working due to the following likely causes:

  • The Disney Plus Servers may have problems.
  • The region you’re in might not support the language of the subtitles.
  • A bad Internet connection.
  • Problems with the cached data.
  • Captions and audio may not be correctly enabled.

How To Fix The Disney Plus Subtitles Not Working Issue?

advise carrying out some basic troubleshooting procedures, such as rebooting your device and checking that your internet connection is steady, before implementing the fixes listed below. If the subtitles start working, that’s great, but if the problem persists, look at our recommendations to fix it.

  • Check the status of your internet connection
  • Verify the status of your Disney Plus servers
  • Ensure that you have enabled the captions and subtitles
  • Restart the app
  • Reload the webpage
  • Update the app
  • Clear the Disney Plus app cache
  • Delete and then reinstall the Disney Plus app
  • Turn the subtitles off and on
  • Configure the subtitles and captions on your device
  • Use a different streaming device, if possible
  • Stream a different TV show or movie
  • Try switching to a different streaming platform

Check The Status Of Your Internet Connection

First and foremost, make sure you have a reliable internet connection because this is the most frequent reason why subtitles don’t work. You may verify the speed of your internet connection by typing “speed test” into the search bar on Google and selecting the first result that pops up, or you can visit speedtest.net.

Speed test
Speed test – Image Credits [Emopulse]
For a smooth streaming experience, a minimum suggested speed of 5Mbps is required. You can identify the source of the problem by testing your internet speed if you discover that your internet connection isn’t fast enough. We advise restarting your modem or router, changing internet service providers, or upgrading your internet subscription.

Verify The Status Of The Disney Plus Servers.

Sometimes Disney Plus may be the source of the problem. The subtitles might not work because their servers are offline or experiencing certain issues. By going to downdetector.com, you may find out the status of the servers.

Disney Plus servers
Functional Disney Plus servers – Image Credits [Emopulse]
If the servers are down, we advise you to wait until the problem is resolved. On the other hand, if you notice that the servers are up and running, the problem may be on your end. In this case, we advise you to follow the other listed recommendations to fix the subtitles issue.

Ensure That You Have Enabled The Captions And Subtitles

Your video content’s subtitles need to be turned on to function. Suppose you forgot to turn them on or don’t know how the subtitles might not work. Depending on your device, you may learn how to correctly activate the subtitles by following the steps below.

On An Android Device

  1. While watching your chosen content on the Disney Plus app, tap the screen.
  2. The menu icon will appear in the upper-left corner of the screen. Tap on it.
  3. Tap on the “subtitles” option that is located on the left side of the screen.
  4. Select the subtitle option that you prefer.

On An iPhone

  1. While the Disney Plus app is playing your video, tap the display.
  2. In the upper right corner of the screen, there are two icons. Click the one that is farthest to the right, as displayed below.
    Subtitle icon Disney Plus
    Subtitle icon – Image Credits [Emopulse]
  3. Then select “subtitles” from the menu on the left side of the screen.
    Subtitle options Disney Plus
    Choose your preferred subtitles – Image Credits [Emopulse]
  4. Then select the option of your choice.

On The Disney Plus Website

  1. Move the cursor over the screen while you’re streaming your content.
  2. Select the “Menu” icon in the screen’s top right corner.
  3. Then select your preferred subtitle choice from the selection on the right-hand side of the screen.
    Subtitle options Disney Plus
    Choose your preferred subtitles – Image Credits [Emopulse]

On Smart TVs

  1. Pick the “Audio and Subtitles” option from the Description page of the video you are watching.
  2. Select the subtitle option that you want.
  3. Return to the video you watched by pressing your TV controller’s “Return” or “Back” button.
  4. Then click on “Play” to continue watching your video.

On Apple TV

  1. Swipe down on your controller or hold the center button (for older Apple TVs) while your video is playing on Disney Plus.
  2. You will see the “Audio and Subtitles” menu.
  3. Pick your preferred option.
  4. Press “Back” to go back to your video after that.

On Xbox One, PS4 One, Or Fire TV

  1. Hold the “Up” or “Down” button while streaming your content.
  2. Choose the “Menu” option from the top right corner.
    Menu icon Disney Plus
    Menu icon – Image Credits [Emopulse]
  3. After selecting your preferred subtitle selection, return to your video.

Restart The App

The Disney Plus material streaming may not have properly loaded, or the subtitles’ malfunction may only be a short-term problem. Therefore causing the subtitles not to work, be out of sync, or be delayed.

On your phone, iPad, or Smart TV, restart the Disney Plus app:

  1. First, close the app by clearing it from your recent apps list.
  2. After that, launch the application once more from your applications or home screen.

Additionally, you can force-stop the app if you have an Android device. It will restart entirely as a result of this. To do that, carry out the instructions below :

  1. From your homepage, select the “settings” icon.
    Settings icon Android
    Settings icon – Image Credits [Emopulse]
  2. Choose “Apps.”
  3. Tap on the “Disney Plus” app.
  4. Then, tap on “Force stop.”
    Force stop Disney Plus
    Force stop – Image Credits [Emopulse]

Reload The Webpage

If you notice that the subtitles are not functioning while streaming material on The Disney Plus website. Regardless of your browser, we advise a quick reload of the website. You may reload the page by clicking the reload button in the top left corner of the screen.

Reload icon
Reload icon – Image Credits [Emopulse]
If you’re using Windows, press “Ctrl” and “R” simultaneously. If you’re using macOS, press the “command” key and the “R” key at the same time.

Update The App

You might be using an outdated app version causing you to have a problem with the closed captions or subtitles. If this is the case, we recommend updating the app to fix any bugs.

On An Android Device

  1. Open the “Google play store.”
  2. Then select “Menu” from the search bar.
  3. Then select “My Apps and Games” to see the apps that need to be updated.
  4. Look for the Disney Plus app and select “Update.”
    Update Apps Android
    Update The Disney Plus app – Image Credits [Emopulse]
  1. Visit the home screen.
  2. Open the “App Store.”
  3. Then, Click on your profile icon.
  4. Lastly, find the “Disney Plus” app from the list of apps, and click the “Update” button.
    Update apps iOS
    Update the Disney Plus app – Image Credits [Emopulse]

On A PS4

  1. Choose the “Disney Plus” app via your controller on the home screen.
  2. Click on your controller’s “Options” button to access the side menu.
  3. By pressing the “O” or “X” button on your controller, select “Check for Update.”
    Check for Update PS4
    Check for Updates – Image Credits [Emopulse]
  4. If there are any pending updates, click “Update.”

Also, make sure to read Disney Plus Error code 401.

Clear The Disney Plus App Cache

The cached data of the Disney Plus app can get corrupted, which can cause a host of problems.
Follow the procedures listed below to fix this:

  1. Launch the “Settings” application.
  2. Visit “Apps.”
  3. From the list, choose the “Disney Plus” app.
  4. Navigate to the “Storage” tab.
    Disney Plus storage
    App Storage – Image Credits [Emopulse]
  5. Click “Clear Data” and “Clear Cache” after that.
    Clear cache Disney Plus
    Clear Cache and Data – Image Credits [Emopulse]
  6. Relaunch the Disney Plus app after you’re done and check whether the subtitles operate normally.

Delete And Then Reinstall The Disney Plus App

Reinstalling the program is another approach to fix the Disney Plus subtitles not working issue. This will guarantee that any corrupted data is removed.

On An Android Device

  1. From the home screen, choose the “Disney Plus” app.
  2. Click and hold the Disney Plus icon; the available choices will appear.
    Uninstall Disney Plus Android
    Uninstall the Disney Plus app – Image Credits [Emopulse]
  3. Finally, choose “Uninstall.”

On An iOS Device

To uninstall Disney Plus, follow these steps:

  1. Look through the list of apps on your home screen to find the Disney Plus app.
  2. To access the settings, press and hold the app icon.
    Uninstall Disney Plus iOS
    Remove Disney Plus– Image Credits [Emopulse]
  3. Then, press the “Remove App” option to delete Disney Plus.

Also, make sure to read our Disney Plus Error Code 91 guide.

Once the uninstallation process is finished:

  1. Go to the “App Store” (on Apple)or the “Google Play Store” (on Android).
  2. Type “Disney Plus” into the search bar.
  3. Select “Install.”
  4. After the installation process, log into the app using your login information and check to see if the subtitles play as they should.

Turn The Subtitles Off And On

Due to your subtitle settings, Disney Plus subtitles or closed captions may not function properly. Their layout might be out of place or appear on the wrong side of the display.
However, we also found that the video displayed the subtitles correctly after simply turning the subtitles on and off.

To turn Disney Plus subtitles on or off, take the following actions:

  1. Select a movie or TV show to stream by launching Disney Plus on your device.
  2. Then, view the subtitles tab by opening the “Video Controls.”
  3. After that, Turn “Off” the subtitles and return to the video you were watching.
    Subtitles options Disney Plus
    Turn Off subtitles – Image Credits [Emopulse]
  4. Finally, visit the Subtitle options again and choose your desired subtitles.

Hopefully, this solves the problem.

Configure The Subtitles And Captions On Your Device

You might be able to resolve the problem by altering the subtitles’ format. Depending on your device, you can achieve this by taking the steps listed below.

On An iOS Device

  1. Visit “Settings” on your device.
  2. Look for “Accessibility” and tap it.
  3. Click on “Hearing.”
  4. Select “Subtitles and Captioning.”
    Accessibility options iOS
    Select “subtitles and Captioning.” – Image Credits [Emopulse]
  5. Then choose “Style” to configure a new style for your subtitles.
    Sutitle style iOS
    Subtitle Style – Image Credits [Emopulse]

On An Android Device

  1. Go to the “Settings” application.
  2. Select “Accessibility.”
  3. Choose “Hearing enhancements.”
    Accessibility options Android
    Select Hearing Enhancements – Image Credits [Emopulse]
  4. Then select the “Caption Preference” option.
    Caption Preference Android
    Caption Preference – Image Credits [Emopulse]
  5. Choose “Caption size and Style“; the text size and style are both adjustable.

On A Browser

Although we describe how to adjust the caption settings on Google Chrome, most browsers follow a similar procedure.

  1. Go to the Google Chrome drop-down menu in the homepage’s top right corner.
    Chrome settings
    Google Chrome drop-down menu – Image Credits [Emopulse]
  2. Then click on “Settings” from the menu.
  3. Choose the “Accessibility” option.
  4. Select the “Caption Preferences” option; it will open in another window.
    Caption Preference Chrome
    Caption preferences – Image Credits [Emopulse]
  5. Change the format by selecting “Edit.”

Use A Different Streaming Device, If Possible

We advise experimenting on a different streaming device. Disney Plus subtitles might not function due to a closed-captioning issue with your current device. This issue previously affected PS4 consoles and Roku devices.

Hence, we advise you to stream on a different streaming device if there is an issue with your device or the app. If the subtitles seem to work on another device, the subtitle problem may lie with your previous device.

Also, consider reading our previously discussed guide on how to fix Disney Plus Error Code 93.

Stream A Different TV Show Or Movie

You might only experience subtitle issues with specific Disney Plus programs or films. Additionally, it’s possible that some Disney Plus movies and TV episodes can experience unexpected problems that will occasionally prevent the subtitles from playing. This could occur because the subtitles are custom-curated rather than automatically generated.

Return to the library and consider watching a different show if the Disney Plus closed captions or subtitles are not working. By doing so, you can identify whether the issue is with the platform as a whole or a specific movie or TV show.

Try Switching To A Different Streaming Platform

Streaming options
Streaming options – Image Credits [Emopulse]
You can always find a way to stream the videos you wish to view on other streaming platforms. If the aforementioned changes do not address the issue and you still face subtitle problems, I advise looking into various streaming services.

There are now multiple other options available, including Apple TV,  Amazon Prime Video, Netflix, HBO, and many others.

What To Do If None Of The Solutions Work?

I recommend contacting the Official Disney Plus help center if you have tried all the options and none seem to work. Your issue with the Disney Plus subtitles not working can be resolved with the help of their expertise, who can offer you the guidance and support you need.

Disney Plus Help
Disney Help Webpage – Image Credits [Emopulse]
Another option is to try posting a message about your problem in a Disney Plus forum; perhaps someone who has previously encountered or dealt with a similar problem can help. Reddit’s Disney Plus forum is one of these online message boards.

I hope my tried and tested methods were able to resolve your issue with the Disney Plus subtitles not working. These straightforward troubleshooting methods shouldn’t take longer than a few minutes to complete. After that, you can continue streaming your videos on the Disney Plus service.

Final Words

The absence of subtitles can be a frustrating experience when enjoying Disney Plus. However, by following the troubleshooting steps mentioned in this article, you can easily fix the issue and restore the magic of subtitles to your Disney adventures. Whether it’s checking your internet connection, enabling captions, or updating the app, these solutions will help ensure a seamless viewing experience.

Also, consider reading my guide on how to fix

Frequently Asked Questions

Why are there no subtitles on my Disney Plus?

You might be using an outdated version of the app, have a poor internet connection, or not have captions switched on.

How do I get my Disney Plus subtitles to work?

Check to see whether the app is up to current and if you have a reliable internet connection, or try changing the subtitle settings.

How do I turn subtitles on or off on the Disney Plus website?

Hover your cursor over the screen while your video is playing then click on the icon of the box with lines at the bottom in the top right corner, and from the selection on the right side of the screen, select the subtitle option you prefer.

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