Xbox Error Code 0x87e10bef is often associated with problems related to either Xbox server issues, subscription issues, or incorrect account details. It pops up when users try to play a game they got for free from a subscription. In this guide, I’ll delve into the potential causes behind it and provide you with fixes to resolve the issue.
Key Takeaways
- Xbox Error 0x87e10bef is a common occurrence that takes away Xbox Live features.
- Server outages, network connectivity problems, account credentials, and subscription errors can cause it.
- To fix the error, check your Xbox server status, fix your Internet connection, and recheck your account details.
What Is Xbox Error Code 0x87e10bef?
The error appears when users try to launch a game they got from any of the services they’ve subscribed to. The error reads, “Something went wrong. Give it another try. If this happens again, visit xbox.com/errorhelp and enter the following code: 0x87e10bef.”
There’s no clear answer to what causes the error on the help page, but it states that there’s an issue with the servers, your Internet, or your subscriptions.
What Causes Xbox Error Code 0x87e10bef?
As this is yet another network/server error, the causes are similar to other errors of the same type. Xbox help states the main reason is an issue with the account details or with cancelled, overdue, or ended subscriptions. The causes include:
- Incorrect account information such as email.
- An issue with the Xbox servers.
- Connectivity problems.
- If any of your Xbox Live subscriptions, such as Xbox Live Gold or Xbox Game Pass, have expired, this could also be the reason behind the error.
How To Fix Xbox Error Code 0x87e10bef?
Since we’ve covered the causes, we can write a fix for each cause. The fixes include:
- Power cycling Xbox.
- Checking Xbox servers.
- Fixing your Internet.
- Updating system software.
- Rechecking to make sure the account details are correct.
- Renewing any subscriptions that have ended.
- Switching accounts.
- Setting up the home console for the owner of the subscription.
- Resetting the console.
Restarting Or Power Cycling Xbox
Power cycling Xbox is an impressive yet easy troubleshooting method that deals away with any errors caused by temporary glitches, short time cache the console builds up, or heating up. You can do this by turning the console off, taking the plug out, waiting a bit, and then turning it on again.
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Checking Xbox Servers
With a significant shift towards online systems, Xbox has completely abandoned the idea of a self-contained service in the name of security. So, even if a streaming channel’s servers work, you cannot use the app unless Xbox servers work.
This has, however, led to a situation where losing connection to the servers results in losing access to numerous features. Should the issue originate from the server’s side, checking the status of Xbox servers becomes important. This can be accomplished through two primary methods: from the Xbox Help website or by referring to Downdetector.
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Fixing Your Internet
Another possible cause of this error is related to your internet connection. The Xbox Live servers may work, but your Internet has difficulty connecting.
If you detect any problems, you can often resolve the problem by restarting your router.
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Updating The System Software
Often the error occurs because the feature or game you’re trying to play has been optimized for a newer system, so operating a previous version while trying to use them can cause errors.
You can update your console in several ways, offline and online. You can install one online using the “Guide button,” or you can do it online by installing it into a drive and then formatting it as an installer.
For a dedicated guide on this, check out:
Recheck And Verify Account Credentials
There might be a problem with your account details that is interfering with the service you’re availing. To check your credentials, follow these steps:
- Open the “Guide menu” by pressing the “Xbox button” on your controller.
Settings (Image by Emopulse) - Cycle through the tabs by pressing the left and right bumpers and reach “Profile and System.”
- Select “Settings.”
Sign-in, security, and passkey (Image by Emopulse) - Then, go to “Account.”
- Inside Account, you will find the “Sign-in, security & passkey” option. On other models, you may find this option to be named something similar to “Account info” or “Account security.”
From here, check if all your credentials are updated. This includes your password, email address, and anything apart form that bound to your account.
Verify Subscription
If the account details are correct, the subscription may have an issue. Either it has ended already, or it’s been subscribed to by a different account. To check if your current account is the one subscribing, follow these steps:
- Sign in to account.microsoft.com.
Subscriptions and Services on the home page (Image by Emopulse) - Go to Services & Subscriptions.
Services and Subscriptions (Image by Emopulse)
Here you’ll find all Microsoft services, and you can check whether the one you subscribed to still applies.
Alternatively, you can also check for this in your Order history. To do this, follow these steps:
- Sign in to account.microsoft.com.
Payment dropdown menu (Image by Emopulse) - Inside the “Payment & Billing” drag-down menu, select “Order history.”
Here you will see your payment history. Check if you’ve been charged for any service associated with the game you’re trying to play; if not, resubscribe to it.
Logging Into The Proper Account
Another cause for this error can be that you’re using an account you did not buy the game with to attempt to access it. This isn’t usually a problem if you’re playing on your console, but if you’ve changed the default home console, this can cause an error. To fix this, switch to the correct account that owns the game or service you’re trying to avail.
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Setting Up Home Console
If someone else bought the game, you can fix the error by setting this one up as a home console belonging to the owner account. You can also do this if you are the game owner but are using another account or the correct account but not on your home console.
Remember that doing this will remove any other one from its status as the home console, as there can only be one at any given time.
You can do this by navigating to the “Personalization” menu inside the “General” settings. Then, you can access the “Set up my home console” option.
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Performing A Factory Reset
If none of the other methods have resolved the issue, you may consider factory resetting your console as a last resort. There are two methods of going about it.
You can choose the “Reset and keep my games and apps” option to keep most of your apps and games (some of them can still be accidentally deleted).
Apart from that, you can choose “Reset and delete everything” in order to perform a full reset. Remember to back up important data before proceeding with either of these and only do them if you cannot fix the console any other way.
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What To Do If Nothing Works?
Since the issue isn’t so big that you might be suffering from hardware issues, contacting Xbox support should solve it if none of the methods works. The website’s filled with forums of like-minded gamers and competent moderators, so finding a fix for an error like yours shouldn’t take long.
If you cannot find anything, you can use the “Contact Us” option to chat with an agent. Tell them the problem, attaching any relevant screenshots. If no other fix works, having an agent examine your account directly is the only thing that can help.
Final Words
Xbox Error 0x87e10bef comes up when attempting to open an app or game associated with a service you’ve subscribed to. It can be resolved effectively with a few straightforward steps:
- Checking Xbox Live server status.
- Maintaining a stable internet connection.
- Verifying your account credentials.
- Renewing subscriptions.
However, should the issue persist, don’t hesitate to contact Xbox support for further assistance or factory reset your console.
If this helped, also take a look at our guides on fixing other Xbox errors, such as:
Frequently Asked Questions
What does 0x87e10bef mean?
It means that either your subscribed service has ended, or it's on another account. It can also mean that the Xbox servers are down or they're falsely detecting your service to have ended.
Is Xbox gamepass down?
0x87e10bef is an error that can be caused by Xbox servers being down. You can check whether the servers, and subsequently the gamepass, are down by visiting Xbox Help or using Downdetector.
Why can't I use an Xbox service I subscribed to?
You might not be able to use a service you subscribed to because you're on a different account than what you used to subscribe.
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